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Old 11-10-2010, 07:16 AM   #1
jmcrides03
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assaultech performance :(

well ordered bushings on halloween took 2 weeks before i had contact with anyone dan sent me an email saying they were on backorder and would be shipped late last week early this week. well tomorrows friday and still no bushings. and now its back to the no contact bs ive sent 6 emails and called the shop once a day since wednesday and not a email or a phone call has been sent. i understand theres nothing they can do if a part is on backorder and i dont really mind the wait but noone there answers the ohone or my emails to atleast tell me whats going on and why i dont have my stuff. Very poor customer service avoid assaultech at all costs


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Old 11-10-2010, 11:18 AM   #2
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what were you trying to get?
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Old 11-10-2010, 04:36 PM   #3
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i ordered a set of prothane bushings and extra grease. i kinda expected the bushings to be on back order it was just a communication thing but i geuss now all is well
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Old 11-18-2010, 05:37 PM   #4
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well the date dan said they would ship has came and went and now its back to the no contact BS. very unprofessional
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Old 11-20-2010, 05:09 AM   #5
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Yup or top speed^. Send them a bill and attachment saying contact before **/**/** or you wish to end the transaction, If still no response send again but saying on this date I will file a fraud report with your credit card company or pay-pal,whatever you used.
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Old 11-20-2010, 08:05 PM   #6
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oh im sure i will get my stuff. if not a visit to their shop will be necessary lol its just the fact i wanted to make a review so everyone knows to stay clear of assaultech. very poor business
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Old 11-20-2010, 11:25 PM   #7
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Is that a online site or? I've never heard of assaultech?
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Old 11-21-2010, 09:57 AM   #8
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ya online site, they have a shop in alabama
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Old 11-23-2010, 09:56 PM   #9
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finally got a tracking number parts should be here tomorrow. i still dont know what the issue is with communication but dan said that they just came in today from prothane
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Old 11-30-2010, 08:54 PM   #10
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I know the guys who works there personally and they move a lot of parts at a good price.
Now, they are pretty busy but they return emails or calls when they can. They have a lot of customers, so i would make it a point to call them back or leave messages but they are not crooks by far! The manufacturer of the parts has to inform them if an item is available or not so they have to wait. Instead of waisting a phone call to tell you its not in yet but im trying to get through to the company.
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