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Old 11-28-2008, 03:46 PM   #1
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Exclamation RANT: Ford Dealer in Irving, TX

Hello everyone,

I am sorry I just have to say it incase anyone leaves here in Dallas, TX or close to Irving Texas. Avoid West Way ford they are bunch on Rip off mother!! Also Avoid Houston Russell and Smith Ford they claim that they have an online site to buy from them. I entered my credit card number and bought over $300 worth of shit they I never got the part, also I was never billed $300 for anything, but then I called today to get an update 2 weeks late of my order. I talked to Monica and then Fernando and they both stated that there was never a Russell and Smith webiste to buy Ford part I was like WTF so who did I just gave my Credit card number to since Russell and Smith ford is all over this MF ticket!!! and they said we do not know. They placed me on hold and what do you know on the waiting music they even said it the part department hour of operation and you can always log in to Russell & Smith ford .com to buy parts!!! I was furious cause now they where all lying to me. So then I took the paper work to my local dealer here in Irving and they where Jerks they said they cannot give me the same deal as the internet we both called the Houston dealer and they have the same internet prices and the people here in Irving said they still could not do anything. Anyways I talked to the manager and he agreed to give me the same price as Russell and Smith. Then Larry from the counter was furious and you can hear how loud he was typing the numbers in. The He charged my card and I was like WTF when did I gave you my credit card? Then I come home and this mother F$#$# charged my car twice on everything. I was like ASH#$%# I called back and I said Larry you charged my car twice on everything and he said just bring in the Ticket and I will give you the credit back.. Then before I said thank you he slammed the phone down and I was disconnected from the call... I HATE FORD DEALERS!!!!!!!!!!!! THEY ARE A BUNCH OF RIPPING MOTHER F@#$%#$%#. Sorry I just had to let that out..

Thanks for reading,


"Never settle for the Best, Settle for being the Best of the Best."

Last edited by iminhell; 12-17-2008 at 01:54 PM.
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Old 11-28-2008, 03:51 PM   #2
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Thats strange. The dealer here is a bunch of the nicest guys possible, always willing to help with everything

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Old 11-28-2008, 04:06 PM   #3
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Why buy from them when you get employee cost from me and were the 8th largest FRPP dealer in the country?
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Old 11-29-2008, 01:54 AM   #4
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File a complaint against Larry. Might as well. Doesn't hurt.
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Old 11-30-2008, 01:33 AM   #5
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I bought my car from West Way and didn't have a single problem/complaint about them.
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Old 11-30-2008, 10:05 AM   #6
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wow. i know Larry pesonally, never known him to act like that. i can get you the hook up on parts from the area. i sell Ford parts, it's just i moved to Virginia a few months ago. i still know ppl back home. if you need something let me know and i can get you in touch of the right person
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Old 11-30-2008, 10:10 AM   #7
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Yeah I would buy from Mike..
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Old 11-30-2008, 10:44 AM   #8
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file a complaint with the BBB, and in the future, deal with Mike @ Hilbish...
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Old 11-30-2008, 10:53 AM   #9
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yea, Mike is the man. I just got my new ignition from him and and a key also... Bless you Mike for helping us out...
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Old 11-30-2008, 10:59 AM   #10
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^^^ yeah, you need to read more in here, first, why are you buying stuff from other people, FF have a list of vendors, and also they have a couple of people working on dealerships, like Mike here!!!...

next time just ask ...
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