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Old 09-15-2008, 08:46 PM   #1
Milwaukee
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got my new$670 hid lamp and it was broken

I recieved my new driverside HID headlight assembly and it was broken inside in the same place my old one was broken. I was from the Ford dealership.They almost wouldnt refund my lamp for a different lamp.

Is there a design flaw with this Hella lamp?


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Old 09-16-2008, 12:19 AM   #2
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If by lamp you mean the Hella MACH HID then no. Sounds like they weren't nice with it.
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Old 09-16-2008, 05:22 PM   #3
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It is the mount inside that adjusts there projector. Two were broken and hanging by one post. It is the same broken spots as my lamp. Oh it is the optional lamp from factory. They are telling me they are hard to come by because my car is so old. SVT 5zx 2003
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Old 09-16-2008, 07:47 PM   #4
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It's not the cars age those are hard to come by period. Sucks but i would make them replace it if you can.
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Old 09-17-2008, 10:31 AM   #5
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you bought it brand new??

if so, take it back!
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Old 09-17-2008, 05:35 PM   #6
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Yes, right out of the box from the Ford Dealer.
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Old 09-18-2008, 12:39 AM   #7
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Take it back
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Old 09-18-2008, 04:17 PM   #8
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The Ford dealer called me today and said the new lamp was in but it was also broken in the same spot inside. So they are going to order another one. It has been 2 weeks now.
And I already paid my Discover card for it.
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Old 09-19-2008, 04:39 PM   #9
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I just got a call from my Ford dealer . The new lamp is in but.... one tab on the outside
is broken off. I went there to see it and said I am paying 650 + tax for a new lamp it has to be flawless order a new one. This is such a pain in the ass. I will never get a car with those types of lamps again!
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Old 09-20-2008, 09:34 AM   #10
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How can they break a MACH HID so many times. This is rediculous.
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