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Old 10-20-2014, 10:10 PM   #1
rlhiester
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How to determine if a TSB has been performed on a used Focus?

I had a 2012 Focus Titanium w/automatic transmission that was totaled by a driver who ran a red light. No injuries thankfully, and I was extremely impressed at how well the car absorbed the impact and kept us safe. I was so impressed that I am going to purchase another Focus Titanium.

My Focus had the transmission problem, and this community was very helpful educating me on the issue. I had TSB 14-0047 performed on the car back in April, and afterwards it drove like a new car.

My question is this: If I am considering purchasing another 2012 Focus, are there any resources available through which I can determine if the vehicle had TSB 14-0047 performed on it before I purchase it?

Many thanks for all the help!


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Old 10-21-2014, 01:09 AM   #2
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Don't have a good answer offhand on that. The TSB mentioned has different outcomes depending on the testing results, varies from a computer update to that plus seals & clutches.

Good part is that those repairs are now covered until 7 yr., 100,000 ttl. - beyond the base powertrain that quits at 5/60.
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Old 10-21-2014, 04:13 AM   #3
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If you're familiar with the dealer's service agent, they should be able to show you the car's repair history.

A TSB is not the same thing as a recall, but you can always ask to have it done if the new vehicle has the same problem. As long as the insurance company pays you out what they should- beware of adjusters- I'd consider upgrading to a newer model. The transmission has been improved.

On to the "beware of adjusters" comment, if you have a friend who is a lawyer, you might ask if it's ok if you throw his/her name around if you don't like what you're hearing from the other insurance company. You'd be surprised at what just tossing a name will do, and never play nice with insurance adjusters. For example, a down to earth person would simply want the car paid off if there were no injuries. If you make that comment- you will never get your car paid off in full. They will talk you down from that point. That's their job- to haggle with you. Don't post on Facebook that everyone is ok. Instead, post that the day after you've been having lots of pains, and everyone is hurting. Yes.... they will use Facebook against you, so use it against them. Do not ever post that you weren't hurting or that you planned such a comment because that is fraud. The law is on their side, not ours. They will do all that they can to get you to forget any sort of contract, and if you agree to less than the contract says you are entitled to, then they have done their job.

IMO, you should get your car paid off in full plus a equitable down payment on a new vehicle, basically the accident should cost you nothing now or in the future. If you don't get the car paid off, or if you don't get enough to make a down payment that will make your note the same as it was before- then you've lost IMO. That is not fair because the accident was not your fault- so why should you pay anything at all?

Good luck, and I'm glad everyone is ok. Fords crash well, and that's one of the reasons I chose Ford over GM and even other makes. I have enough friends who work in EMS to know that just because Ford doesn't always brag about their crashworthiness doesn't mean that the cars don't hold up well in an accident.
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Old 10-21-2014, 10:13 PM   #4
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Thanks to both sailor and whynotthinkwhynot for your unexpectedly quick responses!

Ford's warranty extension is a good point, but my experience was a safety issue and I was hoping not to go through that again if at all possible.

I was thinking in the case of a private sale or purchasing from a non-Ford dealer, I would like to confirm if this TSB was performed. Does anyone know if any Ford service department I walk into could provide details on any warranty work performed on a Ford even if not performed at that dealership?

Some really good points regarding insurance from whynotthinkwhynot. My insurance company (Liberty Mutual) actually treated me pretty well. I presume this is because we were not at fault, the other driver admitted guilt and was cited on the scene, and their insurance company accepted full liability. In the end, my vehicle's valuation was high enough to pay off the car, cover my original cash down payment, and still leave a couple hundred dollars in my pocket. Doesn't make up for the hastle, but at least I didn't lose any money.

And again, I just wanted to say just how impressed I was with how well my 2012 Focus hatchback performed in this crash. Thanks to Ford for making a great, affordable, and very safe vehicle. I really liked my Focus, and I'm gonna miss it. I hope my next Focus is as good as my first Focus!
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