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Old 02-29-2008, 07:52 AM   #31
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That's a good thing. People just can't base a one time mistake, unless it's seriously F'ed up, to say an operation isn't worth your time. Every business should try and earn that repeat business.

I will constantly back Massive as a local supporter and will always refer people to them.
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Old 02-29-2008, 09:30 AM   #32
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yup

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Originally Posted by VenomRogue View Post
Bah.


Karl and Steve at Massive are nothing but great guys.

I have ordered over $5k in parts from them, and never had an issue.

Yes, they should have told you the part was on backorder, BUT, they may not have known. When an item gets dropshipped from the distributer, it is really out of Massive's hands as they are just the middleman in that situation. If the supplier doesnt communicate with Massive, then they cannot communicate effectively with the consumer. FocusSport is bad about letting their vendors know when stuff is on backorder, they have done it to Massive as well as CFM to name a few.

And for future reference, call them, they always answer the phone when they are there.
what he said
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Old 02-29-2008, 09:47 AM   #33
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i bought a FS intake from them. took almost 3 weeks for me to get it. never bothered to tell me the part was on backorder
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Old 02-29-2008, 09:56 AM   #34
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When I get my part I'll tell you what I think....almost two weeks now.....
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Old 02-29-2008, 10:23 AM   #35
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focus sport stuff is on backorder. i tried to get some stuff from them. now lets all think if they are on backorder do you think massive is going to have it. if massive doesnt have it they order it from f/s and then they put you on a list and massive is in the dark after that cause the order is out of there hands and in f/s hands now.
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Old 02-29-2008, 10:58 AM   #36
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Well, on another note, if Massive sets up a drop-ship direct from the vendor, then FS assumes resposibility for contacting the customer.
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Old 02-29-2008, 12:10 PM   #37
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yup

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Originally Posted by Peregrine View Post
Well, on another note, if Massive sets up a drop-ship direct from the vendor, then FS assumes resposibility for contacting the customer.
you hit the nail right on the head! thats what i was saying but much better put. im still going to say that massive has given me great service but maybe thats because i live in il. i still think they are a great company and they are always tring to bring more mods to the table while other companys are starting to lose intreast in the focus.
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Old 02-29-2008, 12:37 PM   #38
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I only live 20 minutes away from Massive
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Old 03-01-2008, 09:01 AM   #39
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I live closer...
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Old 03-01-2008, 08:36 PM   #40
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I don't know 'bout that!! The last time I went up there with Chris, I took his route and it seemed WAY longer...
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