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Old 05-09-2011, 01:06 PM   #52141
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Originally Posted by Tom View Post
You reported your PM and it was dealt with, has he contacted you since then nor send any other PM's similar in nature?
You see, this is something I don't agree with. When someone reports a post on one of my sites, I follow up with them. I usually tell them "Thank you for reporting this post and bringing it to the admin's attention. We will take care of this and follow up with you." Then once a decision has been made and action has been taken, I follow up with them saying "After consulting the rest of the admin and moderator staff, we have determined that the post you report does violate forum rule # (insert number here). The post was edited to remove any violations of forum rules and the member was given an infraction. Thank you for making us aware of this violation." It works beautifully and it lets the members know that the admins and staff actually care for their members.

Also, Turbo Tom shouldn't be sending him bad PMs because TurboTom should be banned. This is only the 235,352,972,092,720,935th case of him doing that. It's obvious the good ole buddy talk to calm it down doesn't work on him. Maybe suspension of sponsorship for 30 days, that should set him straight.
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Old 05-09-2011, 01:09 PM   #52142
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Quote:
Originally Posted by SMITHBOY76908 View Post
Put yourself in their shoes and watch one member get banned when another doesn't for doing something worse that provoked the first member. I have never been banned, this is true, but I've watched someone get banned for calling Tom a mullet-loving troll right after Tom called that very person an A$$hole and Jack@$$ and I mean the very post after. Turbo Tom didn't even get as much as an infraction for it and I personally recall reporting that post. That wasn't the only time I've noticed this either.
I do put myself in their shoes but at the same time I have to take everything into consideration. There is simply a lot of thought that goes into how we issue infractions and account reprimands.

Unlike regular members, TurboTom conducts business on here and a lot of members/customers rely on our PM system outside of email to communicate with him during this process. If we were to temp-ban him on minor offenses then it will be detrimental for those members/customers who are in the middle of having their cars worked on or awaiting a response from him. How would you feel if you were waiting for a Tune and the person doesn't respond to your message for a week? We have other means of dealing with inappropriateness when it comes to affiliates. But they all fall under the same rules and guidelines.

Furthermore, we always warn members for violating the forum rules. Those who received an infraction were previously warned and if they don't further misbehave those infractions expire after 30 days.
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Old 05-09-2011, 01:20 PM   #52143
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I do put myself in their shoes but at the same time I have to take everything into consideration. There is simply a lot of thought that goes into how we issue infractions and account reprimands.

Unlike regular members, TurboTom conducts business on here and a lot of members/customers rely on our PM system outside of email to communicate with him during this process. If we were to temp-ban him on minor offenses then it will be detrimental for those customers who are in the middle of having their cars worked on or awaiting a response from him. How would you feel if you were waiting for a Tune and the person doesn't respond to your message for a week? We have other means of dealing with inappropriateness when it comes to affiliates. But they all fall under the same rules and guidelines.

Furthermore, we always warn members for violating the forum rules. Those who received an infraction were previously warned and if they don't further misbehave those infractions expire after 30 days.
1) Doing business through PMs on a forum is just bad business in the first place. He should have thought of his customers when he posted the rude and disrespectful comments and maybe take his business a little more serious. So just because he conducts business via PMs, that exempts him from being banned? Give me a break.

2) Not being able to get in touch with him for a week wouldn't to big a deal as that's about the normal turn around to get any sort of logical answer out of him anyway. He doesn't have to prove anything to us, right?

3) Any REAL business has their own site and email setup to communicate and conduct customer service. Last I checked this was a social network for people who like the Ford Focus and it's called focusfanatics.com. It's not a site for the conduct of business and it's domain name isn't focus-power.com. Do you see CFM, Massive, DGR, F2 (when they were around), FSWerks, or Top Speed conducting business via PMs on a forum? No! They either handle it by phone or email, the way it should be done and leave the PMs on the forums for other business. This is how a business should be run. The fact that you say Tom can't be banned because he conducts business here just says that you are protecting him.

I strictly forbid personal transactions via PM on our forums. Two members can discuss an item someone has for sell in the BST but never between a member and a site sponsor. If they need something from them, the sponsor has their phone number and email address posted.
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Old 05-09-2011, 01:25 PM   #52144
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Quote:
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You reported your PM and it was dealt with, has he contacted you since then nor send any other PM's similar in nature?
No he has not contacted me, but is that the extent of his being dealt with? He has acted like this to far more people than just myself; it's just unfortunate that most of those people decide to lash out back at him, cause drama and arguments, and end up banned. The source is still him.

I'm sure my reply holds plenty of more relevant thoughts than my reported PM, though. For instance, that line in his signature has been a blazing beacon of proof that he would rather instigate drama than alleviate it. And as I see in your reply to Smithboy above, you welcome a debate with Tom to clear up misinformation, yet that's exactly what I was doing when Tom sent me that PM in this thread: http://www.focusfanatics.com/forum/showthread.php?t=255416

After post 96 where I ask him to clarify himself for the 100th time, he tries starting something with me by acting like I'm a know-it-all in post 97. Again I try to get him to clarify himself in post 100, and that's when he goes off on me in PMs.

And still, he will not clarify himself. If you read that PM of his, he blatantly states he won't share the information because it makes him money when people and dealerships send their cars to him to get timed. And yet almost immediately after sending that PM, he's telling another member that he's been trying to get Ford to change their timing method:

http://www.focusfanatics.com/forum/s....php?p=3656465 post 43.

So he's telling me he won't share the information because it makes him money at the same time he's telling someone else that he's trying to get Ford to change the method. Please, tell me how this is not bad business and another obvious piece of evidence that he cannot be trusted?

Look, I entirely understand that he's a major supporter of this website and websites aren't cheap to run. But there really has to be a point where you start wondering if all of these problems that constantly reoccur on the forums are really being caused by problem-making members, or if there's actually some merit to what so many people have been saying for so many years.
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Old 05-09-2011, 01:31 PM   #52145
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I'm gonna put in my two cents here briefly. I don't use this site much anymore, but I have been a member for a very long time. I have felt for a long time that Turbo Tom has caused more problems than help to the site. He isn't developing new focus products, and rarely if ever actually helps members anymore. I believe if he weren't allowed on the site, then we could get better sponsors on the site that are actually developing new products for these cars.
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Old 05-09-2011, 01:34 PM   #52146
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Quote:
Originally Posted by SMITHBOY76908 View Post
1) Doing business through PMs on a forum is just bad business in the first place. He should have thought of his customers when he posted the rude and disrespectful comments and maybe take his business a little more serious. So just because he conducts business via PMs, that exempts him from being banned? Give me a break.

2) Not being able to get in touch with him for a week wouldn't to big a deal as that's about the normal turn around to get any sort of logical answer out of him anyway. He doesn't have to prove anything to us, right?

3) Any REAL business has their own site and email setup to communicate and conduct customer service. Last I checked this was a social network for people who like the Ford Focus and it's called focusfanatics.com. It's not a site for the conduct of business and it's domain name isn't focus-power.com. Do you see CFM, Massive, DGR, F2 (when they were around), FSWerks, or Top Speed conducting business via PMs on a forum? No! They either handle it by phone or email, the way it should be done and leave the PMs on the forums for other business. This is how a business should be run. The fact that you say Tom can't be banned because he conducts business here just says that you are protecting him.

I strictly forbid personal transactions via PM on our forums. Two members can discuss an item someone has for sell in the BST but never between a member and a site sponsor. If they need something from them, the sponsor has their phone number and email address posted.
I would like to know how doing business via PM is any different than doing business via Email?

Both are private and between the "Customer and the Business".

Not everyone needs to see the things being bought for someone or getting issues resolved from one person. Everybody has different issues and different needs. Not all of those need to be broadcasted.

You say you Admin other sites, how is it that you would handle situations that heat up like this? Let the members keep creating drama? Or handle it privately per member to help resolve the issue from each person's perspective?

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Old 05-09-2011, 01:43 PM   #52147
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Quote:
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I would like to know how doing business via PM is any different than doing business via Email?

Both are private and between the "Customer and the Business".

Not everyone needs to see the things being bought for someone or getting issues resolved from one person. Everybody has different issues and different needs. Not all of those need to be broadcasted.

You say you Admin other sites, how is it that you would handle situations that heat up like this? Let the members keep creating drama? Or handle it privately per member to help resolve the issue from each person's perspective?

-Ray-
I would've taken the member's thoughts into consideration before just banning them for something a sponsor started. Our sponsors get the same treatment as any other member. First a warning, then an infraction, then a temp ban, and then a permaban. Sorry, no refund of your annual membership, take your attitude elsewhere. It's not tolerated. Sponsors represent the site just as much as the site represents the sponsor and they reflect each other.

No, doing business via PMs on a forum is not the same as doing it OFFICIALLY via email or over the phone. It's very unprofessional and shows a lack of quality in not only customer service, but the business itself. What would happen if FF was hacked and the site was down for several days doing repairs. Can you still get in touch with Turbo Tom if you are in the middle of something? Nope. He can conduct his business in PMs all he wants to, no matter of how unprofessional it may be, but that shouldn't be a reason to not ban him. He is not above the forum rules. Saying that he shouldn't be banned because he conducts his business here tells me that you guys are protecting him.
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Old 05-09-2011, 02:16 PM   #52148
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Quote:
Originally Posted by SMITHBOY76908 View Post
3) Any REAL business has their own site and email setup to communicate.....

No, doing business via PMs on a forum is not the same as doing it OFFICIALLY via email or over the phone. It's very unprofessional and shows a lack of quality in not only customer service, but the business itself.
Not everyone is computer savvy as you nor interested using other means of communication and we're not here to force them meet your standards of what is considered professional and unprofessional. Yes TopSpeed, C-F-M, DGR and Massive all conduct their business via PM on our site. I have raised PM quotas several times so that they can handle the volume of communications here.

You are entitled to your opinion and how you handle issues and comunication standards on your community as its not my place to comment. Furthermore you can think or assume as much as you like with regard to how we treat affiliates and members, the bottom line is everyone is here at their own choosing. If people don't like how things operate or feel that we treat them unfairly in any way then there are millions of other communities out there. However as long as you are here we ask that you be considerate and follow our rules. If you have any other comments I'm more than happy to read it over PM.
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Old 05-09-2011, 02:29 PM   #52149
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It may be something we need to look into that may have been associated with the software upgrade, but like I said no one is supposed to be making any more tags. Also moderators can pull up all usernames making tags so we can resolve that rather quickly.
i understand now. thanks for the clarity Tom
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Old 05-09-2011, 02:29 PM   #52150
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If people don't like how things operate or feel that we treat them unfairly in any way then there are millions of other communities out there.
and that is exactly what is going to happen. You decide your own forum's fate when all the members here resort to this.
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