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Old 08-23-2007, 01:18 AM   #1
megdoe
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Rubbing noise on right turn ZXW wagon

I have 24,000 miles on my 2006 ZXW wagon and from the day I got the car brand new, it made a weird rubbing noise when I make a right turn over a bump. I live far away from the dealer so I addressed the problem a few weeks ago and the mechanic went for a ride with me so he could hear the noise and when he heard it, he said it was a bad strut. So I sat at the dealership for eight hours while they fixed it - put in new bearing, new strut and shock absorber. This did nothing to stop the car from making the noise. So today the service manager told me to bring it back and he would give me a rental car so he would have more time to look for the problem. This while my car sat in a field behind the dealership for three hours on Monday while they waited for the strut part to come in. So I had to put a three hundred dollar hold on my credit card while I have the rental even though Ford is paying for the car. I thought I was getting a loaner so I didn't have enough money to pay for the extra insurance on the rental so I am worried about that. I have a 6 hour road trip planned on Saturday and no car! I am a single mother and I bought a new car last summer so that I would have a safe, dependable ride for my daughter and myself. To top it off, the service guy says he has never heard a sound like ti and has no idea what is causing it. Any ideas? The steering wheel is also making a creaking noise when it is turned. The brakes squeak so bad when it is humid that I am ashamed to be driving the car but they say that is normal beacuse they are semimetallic. Funny thing, the rental is a Focus and the brakes don't squeak! I feel like maybe this car was once totalled and then refurbished a nd sold to me. Something is not right and the service guy has an attitude besides. Help!


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Old 08-23-2007, 01:36 AM   #2
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Welcome to FF. I have a wagon as well. My inner fender liner often rubs on turns. It took a while to figure that out. Is it a metallic rub, or something softer. If its not netallic I"ll bet its the fender liner material. Check that. Make sure it is properly attached.
It might be more serious. Don't sweat the car sitting outside for a few hours. No offense , but yours isn't the only car they have to work on. It sounds like they are trying to take care of the problem. You have a loaner and they are trying to solve the issue. The brakes squeeking might be accurate. Some pad compounds are miserable. I have some on one motorcycle that ALWAYS squeek when its below 40 degrees out. You could change the pads, or try deglazing the rotors.
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Old 08-23-2007, 02:03 AM   #3
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The mechanic acted like the problem is with the steering. I did not pay for a new car to have to have it sitting in repair while I have a RENTAL car which is different from a loaner. Thanks for your suggestion, but the rubbing is more serious than from the fender - it is under the car. And I do not hear anyone else's brakes squeaking like mine do! They did a major repair on my car which was completely unnescessary instead of examining the car properly. It would be ok if I had another car in the family, butI don't and that is why I bought a new car so that I would not have to worry about repairs for awhile. I don't think that was too much to ask.

I had an Escort and that was a wonderful car, but this is NOT!
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Old 08-23-2007, 02:05 AM   #4
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Oh, maybe I should add that when I hear the noise on making a right turn over a bump, I can feel a kick back in the brake or accelerator.
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Old 08-23-2007, 08:48 AM   #5
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It seems I needed a whole new steering column. 24,000 miles on the car. Good job Ford! Excellence and safety and reliability.
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Old 08-23-2007, 09:44 PM   #6
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What a shock. I went to pick up my car and after putting in a new steering column, the noise is still there. So, I have to take the car back tomorrow - another hour and a half drive - and they are going to put in a new spring. The head of the service department said they are losing their shirts on my car. That sure is not my fault but I am made to seem impatient. 24,000 miles on the car. Enough said.
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Old 08-23-2007, 10:52 PM   #7
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You need to be patient. These guys are fixing, or trying to fix this all for free. I"ll bet they are loosing their shirts. Sometimes cars have issues. It doesn't matter if its a focus or a 100,000 dollar Merecedes. They ALL break, they are put together by humans.

I have a friend who is a mercedes tech., and they have seen brand new extremely expensive cars ($100,000 plus ) in for major service when they are a week old. It happens.
I am truly sorry it has happened to you, it sucks. My wagon has been stone reliable. I had an alternator go up at 90k and thats it. I hope they get the issue fixxed. Its too bad the dealer is so far away. Believe me, if you think about it. Those techs. in the dealership want your car fixxed ,too. They really do.
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Old 08-23-2007, 10:56 PM   #8
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Quote:
Originally Posted by megdoe View Post
What a shock. I went to pick up my car and after putting in a new steering column, the noise is still there. So, I have to take the car back tomorrow - another hour and a half drive - and they are going to put in a new spring. The head of the service department said they are losing their shirts on my car. That sure is not my fault but I am made to seem impatient. 24,000 miles on the car. Enough said.

^^^ That sucks. A steering column is a pain in the butt to repair...Have the car techs. heard the noise with you in the car??? Take the service manager around the block until you hear it... There it is! That noise right there!
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Old 08-24-2007, 12:10 AM   #9
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You may have a lemon. You should check out your states lemon law laws.
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