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Old 06-28-2007, 03:15 PM   #31
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oh, one more thing I forgot to add was that along with replacing the "faulty" components, they are also wanting to reflash the ECU.....to upgrade the software...???
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Old 06-28-2007, 05:17 PM   #32
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so service rep. just called and said that the Field Tech. has agreed to replace the FDM, and that if i wanted them to replace the other parts that they said are bad. i said no, and he says that he's going to go tell the tech that i said not to replace the parts....somehow i see it them saying "we'll do it but you have to pay us the $400"
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Old 06-28-2007, 05:20 PM   #33
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You shouldn't have to pay a single thin dime...

Dig your heels in on this one.

One thing I've noticed is because we are foci drivers, a lot of dealers somehow feel obligated to either ignore us or really resist warranty actions.
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Old 06-28-2007, 05:25 PM   #34
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Do you have a tune on your car? If so just reflash it back to stock let them do thier thing with it when they replace the fuel pump and then when you get it back flash'er back to your custom tune.
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that point isn't going to sway me to use Mobil lubricants any more than is the fact that Combos are the "Official cheese-filled snack of NASCAR" going to sway me to eat Combos.
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Old 06-28-2007, 05:29 PM   #35
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I dont have a tune
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Old 06-28-2007, 05:48 PM   #36
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so looks like the collective mind of focusfanatics is winning,
just heard from the service rep and says that they will replace it, I just have to make sure they do

thanks to all for your help

so as it stands
FF.com=1 Ford Dealership=0
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Old 06-28-2007, 05:51 PM   #37
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Stand there and watch them do the work. Make sure they put a new one in and don't screw you. Policy there is probably that customers aren't allowed in the maint. bay but they usually have a window or other area where you can watch them from.
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that point isn't going to sway me to use Mobil lubricants any more than is the fact that Combos are the "Official cheese-filled snack of NASCAR" going to sway me to eat Combos.
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Old 06-28-2007, 06:38 PM   #38
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Just ask for the old parts. That way you don't have to watch.

Things are stressful enough. Stand like a hawk and there will be a lot of resentment and (hopefully not) the next time, they will be even MORE resistant to helping...
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Old 06-28-2007, 07:38 PM   #39
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my idea is to ask for the old part, and match old pump numbers to the new ones
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Old 06-29-2007, 10:22 PM   #40
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just wanted to let you guys know that they did replace it, free of charge. one thing i did find funny was that they were telling how they found other things wrong with it, but not a single word was said about my SRS light being on, anyways thanks to all and a big thanks to Mike (b16...)
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