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Old 03-29-2007, 11:32 AM   #11
focus4free
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I have placed several orders with Sascha and had no problems and he has always returned my e-mails. The parts take a few weeks to arrive but that is to be expected coming from "across the pond".
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Old 03-29-2007, 10:36 PM   #12
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i order all my front end on their site..
no problems and they actually gave me a better shipping quote than batinc...(several hundred better)
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Old 03-29-2007, 10:39 PM   #13
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that place is ridiculous, i dont know why people still order from that cock
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Old 03-30-2007, 12:34 PM   #14
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yeah, i haven't had any real problems ordering from them.......the things i got from them usually just take a while to get here, but like others said, that is to be expected, coming from germany.......
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Old 03-30-2007, 12:46 PM   #15
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Start the paypal complaint process. Seriously. You have a limited window to file a claim.

File a claim and try to resolve it with them. Paypal allows you to file a claim and sort things out with the seller without escalating at first, if they don't fix it, you can escalate it and force them to refund your money.
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Old 04-02-2007, 11:01 AM   #16
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Once I can get some more money I'm planning on ordering some stuff from there and this has been helpful to know about how it takes longer. Thanks
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Old 04-02-2007, 04:57 PM   #17
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if u ever get it
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Old 04-04-2007, 06:34 PM   #18
est
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I had the same experience. No real issues but shitty packaging. The box was super thin and was ripped to shreds by the time I received it. I paid for DHL priority shipping and it was shipped regular german post and took a month to get to me.
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Old 04-25-2007, 08:27 AM   #19
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My question is a rather fair one. Does it seem absurd to ask a company for the tracking number that corresponds with your item? I asked Mr.Sascha if he could provide me with my tracking number and he responded with a lovely, sweet and short, "No". I must say, his business skills are rather impressive. I do not care if I get my product on time, I do not want to contribute to a company that has this sort of character. His etiquette is abhorrent and wish that no one orders from this guy.
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Old 04-25-2007, 11:43 AM   #20
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^
Did you pay for a shipping option that included tracking? I know that the DHL economy that he uses isn't trackable.

Simply put, if you don't want to order parts from him, fine. For me, I'm willing to be patient for stuff to come over from Germany, its not like there's a ton of places that sell Euro parts for the Focus.
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