Originally Posted by dan50
From what you've told us so far (trying to charge you for warranty items, not knowing about TSBs), this sure sounds like an incompetent or worse dealer. Give them a chance with this week's repair but you may want to find another dealer. Good Ford dealers exist, but sometimes it takes a little searching...
There is a dealer around the corner from me that I have ruled out. They wanted to replace the on-board computer even though my mechanic ruled that out.
The next closest one is highly rated. That is the one that I talked to about the TSB. I'll take my chances there.
Typically I only go to a dealer when it is a warranty issue. I already have an excellent mechanic that I can trust. He is the one that sent me to the dealer in the first place. In fact, he wants to know how this turns out.