My first experience with sync's tech support (Ford sync tech support?)
I really only called to get them to confirm that certain specific MFT issues exist and are known. The two I brought up were the "one hour off" issue (which seems to relate to DST) and the one I've posted about elsewhere where MFT will see a phone can do text messaging as long as you use the touch interface, but if you try to say "messages" to the voice response, it says you aren't supported.
My first call, I had someone tell me that they don't see those issues with their simulator. (with a simulated phone and simulated GPS signal?) They promised that a supervisor would call me back. That lady lied, as when I called back in a couple days, there was no record of my call at all.
On my second call, they also said someone would call me back, and this time I got a case number. Today, I got that callback....
I explained the two issues, and even explained to the person who called me back that I've seen many others having identical issues... in fact that I haven't seen anyone who has either of these things actually work properly. I also told him that all I'd really like is an acknowledgement that these issues are "known" to the developers of the system (so that there's some hope of them being fixed.)
What did I get? Basically, the person I spoke with insisted that, for a car I just bought brand new less than one week ago, I have to take time off work to bring the car to a service department. That I might have to wait several hours or even leave my car there overnight. He wouldn't or couldn't talk to me for any problems until I've lost time from work doing this. He DID tell me, however, that these two things are not issues for which he has a known solution for (which only reassured me that I'd be wasting my time at a service center.) Either he doesn't have (or wouldn't reveal) a list of known MFT issues for which there isn't already a solution.
I was willing to be patient and wait for firmware update before now. All I wanted was someone from Ford to say "Yes, we're working on it." Instead, I'm being told that my time is worthless, and that now that I've paid for a car, Ford is going to spit in my face.
Here's my response: The car was advertised as being able to access text messaging on my phone via voice commands. This is a SAFETY issue, and it's even been codified into PA state law that using hands/fingers to access text messages is a safety issue. If I have to waste my time with a service visit, and then Ford is unable to make this advertised feature functional within 3 visits to that service center, or I'm unable to use my vehicle safely for 30 days, I will enact my state lemon law. As well, I'll be referring this situation to the PA State Attorney General due to false advertisements, known safety issues and the disregard Ford has shown in resolving the issue. If it gets that far, it is my hope that the state AG will also refer the case to the NTSB for safety concerns.
While I'm at it, I might as well make a big stink in newspapers, consumer protection websites, etc.
I'm hoping that my EU friends will also bring these issues to their own authorities in order to further pressure Ford into resolving the issues. (It seems that Europe has better consumer protections than the US.)
Take care
Gary