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Old 03-27-2013, 04:47 PM   #11
suss6052
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Crisis averted, although it appears that it was Fed-ex's mistake for placing one package in one location and the other in the office rather than placing all of the packages addressed to me that day into the office.

I'm a little less satisfied with the lack of communication following the order process, but I understand that its a variable process and sometimes things get missed.

Had I known it had shipped (and had the tracking number) things might not have been as stressful for me.

Thanks for looking into it Tj.
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Old 03-28-2013, 07:56 AM   #12
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Ben,

Like I said previously ... I apologize for the mistake that took place and the fact we did not update the system to let you know your item was shipped.

If you ever need support ... please email me directly and I can help provide the details.

I am glad everything worked out ... one you start driving with your new CAI ... let us know what you think.

Best Regards,

TJ
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Old 03-28-2013, 09:25 AM   #13
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:)

Faith in humanity restored. Lol. Again goes to show though, it's a great group working there. There was an issue, they fixed it.
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Old 07-09-2013, 09:20 PM   #14
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I had a mix up with some bolts that came with my steeda intake. I contacted them and they shipped out the replacement bolts to me asap. No problems since then. They're pretty good about customer support.
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Old 07-10-2013, 07:43 AM   #15
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We love to hear it!

The customer comes first and we are always trying to keep up a high level of customer service ... all while learning new practices at the same time.

You won't be disappointed when you order/run with Steeda.

Best Regards,

TJ
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Old 07-10-2013, 02:42 PM   #16
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My most recent contact has been nothing but satisfactory. My son and I installed a set of Steeda underdrive pulleys on his 1999 SVT Cobra. Tim went above and beyond until our issues were rectified. I was treated like crap about 5 years ago. But I'm over that.
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Old 08-06-2013, 09:48 PM   #17
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I had a bad time dealing with Steeda back in april-march. I spent 450$ on all 3 motor mounts for my svt focus, and installed them all @ once. Keep in mind, I do all my own work on all my cars. Not a noob here. 3 weeks later, dogbone mount failed, the bushings were shot and and I called steeda. I asked if they would warranty and send me a new one. They said they would. So I wait 4-5 days on the new mount. Come to find out he sent the the energy suspension polyurethane inserts for the stock mount. I called Steeda again. He said okay, I will send you the right mount, and then you can send back the inserts. He sends me the same inserts again. So I call Steeda again. I inform him of his mistake, and he accepts his mistake. He then tells me he will not warranty the dogbone mount that has failed after 3 weeks of daily driving, and tells me there is something wrong with my car. Why can't you warranty a mount? I spent hundreds of my hard earned money, and they won't warranty a mount that they said would last, and keep a happy paying customer that wants to continue buying parts from you guys? Steeda is a massive company. I know for a fact that a 150$ motor mount will not hurt the profits of a huge company. I still have the mount in the hatch of my svt. They are easy to get a hold of, but I was expecting a warranty, or a refund, since I had heard such great things from them. I know they have been great to others. I was just hoping the same service they had received.
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Old 08-06-2013, 09:50 PM   #18
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Btw my car is stock with a few bolt ons. Not enough power to break motor mounts. It's a daily driven focus. Not a race car.
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Old 08-07-2013, 08:48 AM   #19
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DarkSVT03,

Send me your full name to tim @ steeda.com so that I can see what took place. Also, please let me know who you spoke with at Steeda.

Let me see what took place and provide some follow up communications.

Best Regards,

TJ
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Old 08-07-2013, 08:54 AM   #20
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Thanks tj@steeda, I actually just received an email from Matt Levine, and hopefully we can work this out. I'm actually surprised to see such a quick response. Thank you for your quick response time, and willing ness to takr care of a customer. As of now it looks like I will be dealing with Matt Levine today. if I need anything I will definitely be sending an email your way.
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