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Old 06-16-2013, 06:45 AM   #71
Pennut
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I had problems with my steering before. Because it is electric steering, I think most of the problems aren't that the steering rack is bad, but that the steering is trying to return to center too aggressively. Whether it's software related or mechanical, I'm not sure. When I had the problem, I had to take it in twice to get them to see the issue. finally they agreed with me and changed a couple of bolts or some such. Read my post #1 here and see if it's the same symptoms you are having:

http://www.focusfanatics.com/forum/s...t=bad+steering
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Old 06-17-2013, 06:09 PM   #72
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New 2013 ST Steering problem

I just bought my 2013 ST. I am having almost, if not, the exact same problem others posting here have. I have read through the postings and was wondering if anybody had any other information I could take to Ford, or the dealership. They have been giving the run around for the last two weeks.
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Old 06-18-2013, 12:32 PM   #73
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I would encourage everyone, even those who have had the problem fixed, to file a complaint with the National Highway Traffic Safety Administration. If the NHTSA gets enough complaints of the same nature, they will start an investigation that could lead to a recall or at least informing everyone who owns the vehicle of this problem.
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Old 06-18-2013, 12:34 PM   #74
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Quote:
Originally Posted by Lewiss02 View Post
I just bought my 2013 ST. I am having almost, if not, the exact same problem others posting here have. I have read through the postings and was wondering if anybody had any other information I could take to Ford, or the dealership. They have been giving the run around for the last two weeks.
My suggestion to you is to just talk to the most senior person you can, and don't let up. I've been dealing with this since the end of April and still don't have it fixed, so it may take some time. I informed the regional manager about this thread to assure him I wasn't the only one with the problem.
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Old 06-18-2013, 01:37 PM   #75
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2013 Focus ST

I am dealing with a regional manager as well. I am going to be reporting this to the Highway safety board as previously recommended. Hopefully others will do the same, because I am tired of ford telling me I am the only one with this problem.
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Old 06-18-2013, 03:29 PM   #76
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Thursday will mark a month that they have had mine. They seem to think its an electrical problem now. My service dept. Had fords tech. Engineers involved too.
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Old 06-18-2013, 05:07 PM   #77
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I also am dealing with a regional manager
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Old 06-19-2013, 12:13 PM   #78
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Quote:
Originally Posted by scoobtothenoog View Post
Thursday will mark a month that they have had mine. They seem to think its an electrical problem now. My service dept. Had fords tech. Engineers involved too.
From my understanding, if they have had your car for 30 calendar days you can lemon law it and either get another one or your money back.
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Old 06-19-2013, 06:16 PM   #79
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I don't think Alabama is a lemon law state
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Old 06-19-2013, 07:22 PM   #80
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Quote:
Originally Posted by scoobtothenoog View Post
I don't think Alabama is a lemon law state
Technically that would be wrong.
Quote:
Section 8-20A-2

Obligations of manufacturer.

(a) If a new motor vehicle does not conform to any applicable express warranty, and the consumer delivers the motor vehicle to the manufacturer, its agent, or its authorized dealer, and gives notice of the nonconforming condition during the lemon law rights period, the manufacturer of the motor vehicle shall be obligated to make such repairs to the motor vehicle as shall be necessary to remedy any nonconforming condition thereof. Such repairs shall be required even after the expiration of the lemon law rights period provided that notice of the nonconforming condition was first given during the lemon law rights period and provided further that the manufacturer's obligation to repair the nonconforming condition shall not extend beyond the period of 24 months following delivery of the vehicle or 24,000 miles, whichever occurs first.

(b) If, after reasonable attempts, the manufacturer, its agent, or its authorized dealer is unable to conform the motor vehicle to any express warranty by repairing or correcting a nonconforming condition of the motor vehicle which first occurred during the lemon law rights period, the manufacturer shall, at the option of the consumer, replace the motor vehicle with a comparable new motor vehicle or shall accept return of the vehicle from the consumer and refund to the consumer the following:

(1) The full contract price including, but not limited to, charges for undercoating, dealer preparation and transportation charges, and installed options, plus the nonrefundable portions of extended warranties and service contracts;

(2) All collateral charges, including but not limited to, sales tax, license and registration fees, and similar government charges;

(3) All finance charges incurred by the consumer after he first reported the nonconformity to the manufacturer, its agent, or its authorized dealer; and

(4) Any incidental damages which shall include the reasonable cost of alternative transportation during the period that the consumer is without the use of the motor vehicle because of the nonconforming condition. There shall be offset against any monetary recovery of the consumer a reasonable allowance for the consumer's use of the vehicle. Refunds shall be made to the consumer, and any lien holders, as their interests may appear. A reasonable allowance for use is that amount directly attributable to use by the consumer before his first report of the nonconformity to the manufacturer, agent, or authorized dealer, and must be calculated by multiplying the full purchase price of the motor vehicle by a fraction having as its denominator 100,000 and having as its numerator the number of miles that the vehicle travelled before the first report of nonconformity.

(c) It shall be presumed that reasonable attempts to correct a nonconforming condition have been allowed by the consumer if, during the period of 24 months following delivery of the vehicle or 24,000 miles, whichever first occurs, either of the following events shall have occurred:

(1) The same nonconforming condition has been subject to repair attempts three or more times by the manufacturer, its agents or its authorized dealers, at least one of which occurred during the lemon law rights period, plus a final attempt by the manufacturer, and the same nonconforming condition continues to exist; or

(2) The motor vehicle is out of service and in the custody of the manufacturer, its agent, or an authorized dealer due to repair attempts (including the final repair attempt), one of which occurred during the lemon law rights period, for a cumulative total of 30 calendar days, unless such repair could not be performed because of conditions beyond the control of the manufacturer, its agents or authorized dealers, such as war, invasion, strike, fire, flood, or other natural disaster.

(Acts 1990, No. 90-479, p. 701, §2.)
http://www.legislature.state.al.us/C...75/8-20A-2.htm

Alabama does have a lemon law statute. See above ^^^
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