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Old 04-24-2013, 04:30 PM   #11
mikeeshaq
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You can bet your bottom buck that figuratively of course
The owner is flogging the dealership manager, the dealership manager is flogging the service manager. the service manager is flogging the mechanic.
All out of sight of course
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Old 04-24-2013, 10:15 PM   #12
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Oh, I have no doubts that some sh!t hit the fan at the dealership after this happened.

My question now is: did I get the 2010 era 140hp engine, or the new 160hp version currently available? I'm hoping for the latter!

Guess I'll have to wait and find out at the dealership when it's complete.
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Old 04-24-2013, 10:50 PM   #13
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After that I'd be crawling all over that car to verify they actually changed the engine. Been told that by Ford before and guess what? Same old one just fixed. In fact, I've been told they pulled all 4 doors to realign them for wind noise, changed windshield because a leak leaking water on PCM, reworked seat harnesses when electric seat quit, balanced all 4 tires when car ran like a swiss watch, could not see the road at 50 mph after they did it, car shaking so hard. All when I complained about driver window not working on a three day old car, a simple fuse issue. They manufactured all the other complaints out of thin air and even showed up with a work order signed by me, which I had never seen before, of course the signature was nothing like mine. Ford at its' best. You should have heard me screaming that day. None of the other issues I had ever complained about, still wonder to this day just what the heck they were doing. Dealer feeding off corporate for warranty work my guess. They kept the car for almost 4 weeks. Now when they mention warranty at a new car purchase I just laugh at them. Not now and not ever again.
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Old 04-25-2013, 07:51 AM   #14
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Sorry to hear about your bad experience amc49.

I am trying to have more faith in my dealership; mostly because they know that I will crawl all over/under the car as soon as I get it back. Plus, I have a list of questions for them about the new engine, how it changes my warranty, etc, etc..

The service manager and I will be having a meeting before I even accept my keys back to discuss things. (First on why I was not contacted immediately after it happened and notified - instead of me calling the dealership on my own for a status update and finding out).
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Old 04-25-2013, 08:18 AM   #15
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As I commented above, it did bother me that I was not contacted immediately after my engine was imploded by the dealership. It does make me question their integrity just a bit. So I decided maybe a call directly to FORD to verify what I am being told might not be a bad idea.

I just got off the phone with Ashley @ FORD (great customer service rep!), and although it took a bit of time, she was able to verify factually that a new engine is indeed being installed.
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Old 04-25-2013, 09:03 AM   #16
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New engine is good for you, pretty pricey for them!

I'm betting it took a while to go through all the channels at the dealership to decide on/get approval for the proper fix. Then they had to order the engine, wait to find out when they were likely to receive it, etc.. And I'm SURE no-one wanted to make the dreaded call to the customer B4 they had all the answers lined up. Then it got put aside (I can call him tomorrow) so you got hold of them first.

Of course it took some time to do the tear-down and check out all the damages before they could even start that decision process. Who knows, they may have even been looking for a similar car to offer you as a replacement & determining if they could get away cheaper that way.

NOW we know which end was leaking (grin). We can also guess the "simple seal replacement" job went to a mechanic who wasn't fully versed in the engine. Other designs/different engines he could get away with 'cheating the Flat Rate" by just popping the pulley - hook out the old seal - tap in a new one - and reassemble WITHOUT the labor of pulling the cam cover & setting the timing. BAD mistake there....

ALSO good for you, it didn't end up "off" just a little & not running perfect, it ended up off a LOT and "grenaded" the engine so you're getting the new one.

Cheers!
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Old 04-25-2013, 09:13 AM   #17
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Sailor -

You make some great points - and that amount of 'leg' work to research all options takes time.
However, I do understand we are all human and mistakes happen. I just wish the dealership would have been a bit more upfront about the issue. But, no sense in dwelling on what should have been! Because in retrospect - I have a new engine! And that is hard to b!tch about!!
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Old 04-25-2013, 09:45 AM   #18
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Yah, that IS "hard to bitch about", and I hear ya on the "upfront" as well.

(In a perfect world...)

Wasn't trying to defend the Dealership (since I wouldn't know them). I was remembering some time I spent on the desk at a Cycle shop, and how I wanted to have the solution at hand for even a MINOR "oops" B4 calling the customer.

It was a LOT easier to say "by the way, we had to replace this for you 'cause it got scratched by accident" or "someone bumped your bike, we've got a replacement part on the way to take care of it for you" than to call with a "we had a problem doing the repair, it'll be a bit longer 'cause we're figuring out how to fix it right for you". (Grin)

At least you've got a decent loaner while you're waiting.

Cheers!
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Old 04-25-2013, 10:08 AM   #19
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Quote:
Originally Posted by sailor View Post

At least you've got a decent loaner while you're waiting.

Cheers!
Yes, that is true - and a slight problem; as I have come to REALLY like the Fusion...I am afraid, possibly more than my Focus. Although it could be that I have spent more time and put more miles on it than my own car. (750 miles on my own car vs. the 1300+ miles I've put on the Fusion). The odd thing is, I don't even like automatics, even less with a 4cyl engine - but this Fusion is damn fast & fun. I could only imagine it would be even better in a stick shift version.
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Old 04-25-2013, 10:17 AM   #20
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New One? Those REALLY look good...

At least you're not in the same boat as another member who recently had a Cadillac CTS as a loaner...

Though that was too much of a step up to even consider, (grin) so it was probably easier for him to turn it in!
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