Oil Leak: Dealer said Ford stated This is NORMAL - Page 14 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 03-28-2013, 11:45 AM   #131
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,104
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by kpblasko View Post
...Crystal, if the dealer ends up uncooperative in getting this issue resolved, can I go ahead and shoot you a PM? These problems are totally unacceptable for a 2012 car with only ~20,000 miles that has been utterly babied.
Sure thing, kpblasko. Include your VIN, dealer, mileage, daytime phone number, and full name so I can research your case.

Thanks!

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is online now  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 03-28-2013, 12:12 PM   #132
kpblasko
Focus Rookie
 
Join Date: Mar 2013
Fan#: 112275
Location: Pasadena, CA
What I Drive: 2012 Candy Blue Focus SEL

Posts: 3
FF Reputation: 1 kpblasko Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Sure thing, kpblasko. Include your VIN, dealer, mileage, daytime phone number, and full name so I can research your case.

Thanks!

Crystal
Thanks for the timely reply, Crystal. We got the car back last night after they reprogrammed the TCM. Their paperwork noted that they heard no grinding noises nor experienced any strange behavior from the transmission. They say they found no fluid leak between the engine and bell housing, but I'll have to climb under the car to check that for myself.

Driving the car, I did still notice the characteristic jerkiness/hesitation during some low-speed acceleration and a less pronounced (intermittent) grinding noise during shifting. This is a slight improvement, but due to the intermittent nature of the problem I suppose only a few days' driving will tell if things get better or if the problems resurface.
kpblasko is offline  
    Reply With Quote
Old 03-28-2013, 03:40 PM   #133
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,104
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by kpblasko View Post
...This is a slight improvement, but due to the intermittent nature of the problem I suppose only a few days' driving will tell if things get better or if the problems resurface.
Circle back with me in a few days, kpblasko. If you want me to step in, I'll be here. :)

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is online now  
    Reply With Quote
Old 04-27-2013, 03:31 PM   #134
SWO_Daddy
Focus Rookie
 
Join Date: Jul 2012
Fan#: 100869
Location: Washington, DC
What I Drive: 2012 Race Red Focus SEL Hatch

Posts: 4
FF Reputation: 1 SWO_Daddy Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by SWO_Daddy View Post
Well, I changed my oil last in September at 20k mi and noticed oil weeping from between the crankcase and bell housing. :( Hoping that it was a freak occurrence, I took a picture and then wiped the oil.

The other week, I changed the oil again and the leak is much worse. :(



I am going to be absolutely livid if my dealer gives me the same answer some of you have received.

FordCustomerService, you should have just received a PM from me. Thank you for your assistance in escalating this matter.
Update: I took it to the dealer within a week of posting (got a call from the regional manager the day after I posted here, btw). They agreed that there was a leak, but put a UV dye in my oil to isolate whether it was the oil, or transmission. I drove the car for another 5k and they determined it was the tranny. They performed the TSB (including replacement of the clutches) in about a day.

Assuming this is the end of my problem with this, I'm happy with the resolution. Everyone at Ford from the dealer on up seemed interested in fixing my problem.
SWO_Daddy is offline  
    Reply With Quote
Old 04-28-2013, 07:06 AM   #135
Seriously Focused
Focus Enthusiast
 
Seriously Focused's Avatar
 
Join Date: Jul 2012
Fan#: 101141
Location: Atlanta, GA
What I Drive: 2012 SGM SE Sport 5 Dr

Posts: 224
FF Reputation: 1 Seriously Focused Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Dysan911 View Post
I took my car in because there's oil seeping from between the Engine and The Transmission. Also a very metallic rattle when the car is in 6th gear and low RPM's. Like going up an incline at almost 40mph.

I just got a call and they said the tech couldn't reproduce the noise and the Oil leak is normal. Its not oil she said,. its some sort of factory fluid that they use during assembly and quite normal for it to leak.

I have officially HEARD THEM ALL now!. THank you FORD!.

I told her that It never did that before and she said that the Tech has had quite a few cases where they saw that same leak and contacted Ford and was told that was a Normal condition of this vehicle.
Yes, all leaks and rattles are perfectly normal on the Ford Focus.

Next...............
Seriously Focused is offline  
    Reply With Quote
Old 04-28-2013, 10:25 PM   #136
Buggy_Wang
Focus Jr. Enthusiast
 
Buggy_Wang's Avatar
 
Join Date: Mar 2013
Fan#: 112118
Location: Taipei, Taiwan
What I Drive: 2013 Grey Focus Trend TDCi 2.0

Posts: 25
FF Reputation: 1 Buggy_Wang Good Standing Member
Buy-Sell-Trade Rating: (0)
Found a camshaft seal leaking example in local forum (1.6 Ti-VCT, Mileage: 10000KM)
Dealer replaced leaking seals and also replaced variable valve timing controller
(Don't know it is just in case or it caused the leaking?)

URL is here , traditional chinese only, but have lots of photos
http://www.mobile01.com/topicdetail....&t=3323778&p=1
Buggy_Wang is offline  
    Reply With Quote
Old 04-29-2013, 03:12 PM   #137
Pendarus
Focus Enthusiast
 
Pendarus's Avatar
 
Join Date: Jan 2012
Fan#: 94411
Location: Fullerton, CA
What I Drive: 2012 Sonic Blue Titanium 5dr

Posts: 136
FF Reputation: 2 Pendarus Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Seriously Focused View Post
Yes, all leaks and rattles are perfectly normal on the Ford Focus.

Next...............
There is an anti rust coating they use, it is thick sticky and honey colored. If your leak is thin slippery and oil colored, it's oil, take it back and make them look again.

Does anyone have the TSB that describes the difference that they can show to the dealer?
__________________
Sonic Blue Titanium 5dr Titanium Handling Package
Ordered: 01/28/12
Vin: 02/20/12
Build Date: 03/06/12
Delivery Date: 03/30/12
Pendarus is offline  
    Reply With Quote
Old 04-29-2013, 07:35 PM   #138
unfocused1
Focus Enthusiast
 
Join Date: Feb 2012
Fan#: 95246
Location: Twin Cities, MN
What I Drive: 2012 Candy Blue Ford Focus SEL

Posts: 412
FF Reputation: 2 unfocused1 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by SWO_Daddy View Post
Assuming this is the end of my problem with this, I'm happy with the resolution. Everyone at Ford from the dealer on up seemed interested in fixing my problem.

COOL!

That's one big reason why I've stayed with Ford and won't look back - awesome post-purchase support. (I will never buy another Toyota... their service department was, shall we say, UN-encouraging...)
__________________
A fan of Ford, Freedom, Duncan Yo-Yos (but not Duncan Hines confectionary), and Strattera...
unfocused1 is online now  
    Reply With Quote
Old 05-20-2013, 06:25 PM   #139
kpblasko
Focus Rookie
 
Join Date: Mar 2013
Fan#: 112275
Location: Pasadena, CA
What I Drive: 2012 Candy Blue Focus SEL

Posts: 3
FF Reputation: 1 kpblasko Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Circle back with me in a few days, kpblasko. If you want me to step in, I'll be here. :)

Crystal
Sent you a PM Crystal.
kpblasko is offline  
    Reply With Quote
Old 08-03-2013, 07:00 PM   #140
CunFFS13
Focus Fanatic
 
CunFFS13's Avatar
 
Join Date: Aug 2013
Fan#: 117411
Location: Cancun, Mexico
What I Drive: 2013 Sterling Gray Ford Focus S MT

Posts: 2,046
FF Reputation: 5 CunFFS13 Good Standing Member
Buy-Sell-Trade Rating: (0)
I never heard an oil leak was normal before!
Shame on you Ford
CunFFS13 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 05:23 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.