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Old 01-30-2013, 05:08 PM   #1
dbaxfan
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Location: Mesa, AZ
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Best dealer for service in East Valley?

I just bought my 2012 SEL at Berge. Within a couple of days I noticed a squirmy twitchy feeling while driving on the freeway. It comes & goes. I did some research and found a couple of TSBs for a similar issue with the Focus steering.
I took it in and the service guy was really rude to start. Then after having the car for two days he said it's fine, nothing wrong. Then I pointed out the TSB and he just blew it off.

Can anyone recommend a GOOD Ford dealer for service in the East Valley area? Is San Tan, Earnhardt, Horne or Chapman any good?
Anybody have good/bad experiences with them? And can you recommend a specific service adviser?

Thanks


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Old 02-25-2013, 10:31 AM   #2
jvillareal78
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Location: Chandler, AZ
What I Drive: 2012 White Platinum Titanium HB

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I purchased at Earnhardts Ford, and I liked their sales, but their service department did not care. I have recently taken my car to SanTan Ford and their service department has been very helpful and fast. Ask for Eric Thompson, he also owns a 2012 focus and answers all questions.
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Old 03-09-2013, 01:44 AM   #3
FLGSVT
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Quote:
Originally Posted by dbaxfan View Post
I just bought my 2012 SEL at Berge. Within a couple of days I noticed a squirmy twitchy feeling while driving on the freeway. It comes & goes. I did some research and found a couple of TSBs for a similar issue with the Focus steering.
I took it in and the service guy was really rude to start. Then after having the car for two days he said it's fine, nothing wrong. Then I pointed out the TSB and he just blew it off.

Can anyone recommend a GOOD Ford dealer for service in the East Valley area? Is San Tan, Earnhardt, Horne or Chapman any good?
Anybody have good/bad experiences with them? And can you recommend a specific service adviser?

Thanks
Bell Ford
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