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Old 02-19-2013, 05:58 PM   #381
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Are the 2013 models immune?
Not completely immune, no. But given data from others on this site, it sounds like we would at least have had better odds of a properly working vehicle.
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Old 02-19-2013, 07:28 PM   #382
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Originally Posted by PratoN View Post
Not completely immune, no. But given data from others on this site, it sounds like we would at least have had better odds of a properly working vehicle.
The odds are seemingly the same as those built after March 2012 to current as compared to the cars built from March 2011-March 2012, but nothing in life is guaranteed to be perfect.
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Old 02-20-2013, 11:03 AM   #383
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The odds are seemingly the same as those built after March 2012 to current as compared to the cars built from March 2011-March 2012, but nothing in life is guaranteed to be perfect.
Is the ST immune? That's the only Focus I'd think about trading mine in for, the suspension is seemingly completely unique.
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Old 02-20-2013, 11:35 AM   #384
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The ST is immune as it only comes with a manual transmission.
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Old 02-20-2013, 12:16 PM   #385
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The ST is immune as it only comes with a manual transmission.
Duh, sometimes I forget what thread I'm on. I'm also experiencing the suspension clunk (among other things). I would've got a manual transmission but the Titanium didn't offer that option until 2013 model year. Bummer.
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Old 02-20-2013, 12:37 PM   #386
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Quote:
Originally Posted by HornedFrog05 View Post
I would've got a manual transmission but the Titanium didn't offer that option until...
Samesies.
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Old 02-21-2013, 03:09 PM   #387
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Hey everyone,

This is your friendly reminder that I can assist by escalating cases to your regional customer service managers. Just send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; we'll go from there.

Crystal
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Old 02-21-2013, 03:19 PM   #388
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Hey everyone,

This is your friendly reminder that I can assist by escalating cases to your regional customer service managers. Just send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; we'll go from there.

Crystal
Crystal,

I am curious what good this would do? If the appropriate engineers at Ford have been made aware of this issue, and their retort is that it is "normal," what good will escalating it to a customer service manager be?

In my case, I just purchased the vehicle a few weeks ago. 2012 that was put in service in June of 2011. It had just under 34,000 miles on it when I bought it and now has 34,5xx. When I test drove it everything was smooth. The night I took delivery I was delayed about 30 minutes because the service dept. was doing software updates. At the time I was unaware of the issue with the update to the transmission software and to be honest, am not sure thats the update they were doing, because I did not ask. I will have an appointment in the coming days to have the rear seat leather replaced as well as have the second key programmed and I will bring the transmission issue up to the service dept. But short of that, if the service dept is being told by Ford the symptoms are normal, what good is the escalation?

Im not trying to bust your chops, just trying to figure it out.

EDIT: I do want to say I think it is great to see Ford representation on a forum.
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Old 02-21-2013, 04:48 PM   #389
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Quote:
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Crystal,

I am curious what good this would do?...
Hi opies,

Getting your concern(s) documented via case escalations is the best way I can get data into the hands of our engineering team. From that data, the engineering folks can analyze trends/commonalities and zero-in on a solution.

If you want to proceed, just send me a PM and we'll get started! :)

Crystal
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Old 02-21-2013, 05:15 PM   #390
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Quote:
Originally Posted by FordCustomerService View Post
Hi opies,

Getting your concern(s) documented via case escalations is the best way I can get data into the hands of our engineering team. From that data, the engineering folks can analyze trends/commonalities and zero-in on a solution.

If you want to proceed, just send me a PM and we'll get started! :)

Crystal
Thanks for the response. I will first give the service department the opportunity to resolve the issue. Seems the proper sequence.
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