2012 focus

[FordCustomerService]

Originally Posted by BooBerry

anything new. I am sick of how my latest update makes the trans shudder going into first...

Originally Posted by femaven

Hi, I've got about 16k miles and I'm having issues with my transmission...

BooBerry & femaven,

I want to lend a hand by escalating the concern up to your regional customer service managers. So I can do this, PM me with your contact information (please include your full name, best daytime phone number, VIN, approximate mileage, and dealer details).

Originally Posted by r1ch999999

After a month of no issues I had the same transmission shudder today...

I have your details from previous messages, r1ch999999. Please shoot me a PM with your current mileage and I’ll set up a call from your CSM.

Originally Posted by Diamondback

Just got mine back. The tech said it was the first one they have seen and about 1/2 quart of oil came out of the bellhousing when he pulled it. Shifted smoother than ever, hopefully stays that way.

Diamondback,

It’s great your dealer took care of it. Thanks for sharing!

Originally Posted by PratoN

That's what I was trying to convince my dealer to do! But they didn't open it... maybe I can get them to open it come spring?

Drop me a line when you plan on taking it in next, PratoN; I can help.

Cory

[Diamondback]

Thanks Cory. Something that needs to be put into perspective on this issue is that the dealer I go to, Krieger Ford in Columbus, Ohio is the second oldest continuously owned dealer in central Ohio and is probably in the top in cars sold and according to the tech this was the first one they had seen with this issue. So we should all bear in mind that while this is an issue it isn't as bad as it appears due to the fact that even though a lot of people post here it is actually only a small percentage of the units on the road. As I said earlier there was a large amount of oil present in the bellhousing due to the tight fit of the transmission to the engine so it is possible to have this condition and not have a visible leak. I think that Ford should consider a new procedure to diagnose this condition like removing the starter to look for oil in the clutch area or drilling an inspection hole in the bellhousing and installing a removable plug for future inspections. If Ford would do more to own this particular problem they would find their customers a little more understanding and more willing to work with them. We need to face the fact that this is still a new concept and since Ford did do a poor job of explaining it to potential buyers they need to understand that the majority of buyers were unwitting partners in development. I'm glad that my dealer treated me better than the horror stories on this site and I never had to pm my VIN to "escalate this" to have it handled. Ford and the dealers need to have a serious discussion on how to handle customers and put more owners in my column.

[FordCustomerService]

Originally Posted by Diamondback

Thanks Cory...

I really appreciate you taking the time to provide your feedback, Diamondback.

Cory

[mr_cassandra]

Originally Posted by Diamondback

Thanks Cory. Something that needs to be put into perspective on this issue is that the dealer I go to, Krieger Ford in Columbus, Ohio is the second oldest continuously owned dealer in central Ohio and is probably in the top in cars sold and according to the tech this was the first one they had seen with this issue. So we should all bear in mind that while this is an issue it isn't as bad as it appears due to the fact that even though a lot of people post here it is actually only a small percentage of the units on the road. As I said earlier there was a large amount of oil present in the bellhousing due to the tight fit of the transmission to the engine so it is possible to have this condition and not have a visible leak. I think that Ford should consider a new procedure to diagnose this condition like removing the starter to look for oil in the clutch area or drilling an inspection hole in the bellhousing and installing a removable plug for future inspections. If Ford would do more to own this particular problem they would find their customers a little more understanding and more willing to work with them. We need to face the fact that this is still a new concept and since Ford did do a poor job of explaining it to potential buyers they need to understand that the majority of buyers were unwitting partners in development. I'm glad that my dealer treated me better than the horror stories on this site and I never had to pm my VIN to "escalate this" to have it handled. Ford and the dealers need to have a serious discussion on how to handle customers and put more owners in my column.

the dual clutch transmission has been in successful use by vw-audi for many years, and so has Getrag-who makes the ford version.
I had a vw gt in 2006, and the transmission had been out at least a few years.

Ask any vw-audi owner with this transmission..."normal" is a slight and mild shudder when shifting at very low speeds. Clatterng noises and/or major bogging down is "not" normal for this world-wide used type of transmission.

From reading hundreds of posts about transmission problems, I suspect diamondback has hit the nail on the head.

[mjb457]

Diamondback well stated! ...Is it normal? MJB

[PratoN]

Originally Posted by Diamondback

As I said earlier there was a large amount of oil present in the bellhousing due to the tight fit of the transmission to the engine so it is possible to have this condition and not have a visible leak.

Can I take my car to the dealer and ask them to separate the bell housing and see if there is oil? If there is, warranty kicks in. If not, I'll pay them the $150 (or w/e) of their time and have them put it back together.

I would do it myself or have a some other shop do it, but I don't want any excuse from Ford to void my warranty.

[mr_cassandra]

Originally Posted by PratoN

Can I take my car to the dealer and ask them to separate the bell housing and see if there is oil? If there is, warranty kicks in. If not, I'll pay them the $150 (or w/e) of their time and have them put it back together.

I would do it myself or have a some other shop do it, but I don't want any excuse from Ford to void my warranty.

Prato, are you currently having any of the more serious problems people have written about here ?

[PratoN]

Originally Posted by mr_cassandra

Prato, are you currently having any of the more serious problems people have written about here ?

It's much worse in the summer months, which is why I've put off doing anything for a while. But just before it was reprogrammed, it sounded like this on every shift into 2nd and 4th. I took it to the dealer and thought I would be a shoe-in for a new clutch.

After they updated the PCM to the 2013 software (I'd have to assume, anyway - because I already had 12B37 installed), they said it was "fixed." Now the grinding noise isn't as prevalent - but it's still there. Especially when driving uphill or accelerating while turning.

I've only had it act REALLY jerky and scary in stop-and-go traffic a few times and restarting it seemed to help - but I still don't think that it should be considered normal for it to act like that once a month... unless these cars have menstrual cycles.

EDIT: I should add that while the noise happens less often, when it does happen, the whole car vibrates. It sounds kind of like when you have one window open and you get buffeting... except it's my poor clutch.

[r1ch999999]

So after calling up my dealer last week and telling them I wanted them to buy my car back I got a call from their service department saying there is a bulletin on my transmission and they'd like to have my car in.