DCT / PowerShift Transmission Update TSB Thread - Page 189 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 02-25-2013, 10:53 AM   #1881
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,566
Points 3,298, Level 35
Points: 3,298, Level: 35 Points: 3,298, Level: 35 Points: 3,298, Level: 35
Level Up 66% Completed
Level up: 66% Level up: 66% Level up: 66%
Forum Activity 21%
Activity: 21% Activity: 21% Activity: 21%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mr_cassandra View Post
...In addition, I want to commend the Ford customer service reps both here and at the ford focus facebook page for their continued, sincere efforts in helping people get escalations and resolutions.
Thanks, mr_cassandra! We're always happy to do what we can to help.

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 02-26-2013, 05:00 PM   #1882
mjb457
Focus Enthusiast
 
mjb457's Avatar
 
Join Date: Mar 2012
Fan#: 96645
Location: Bucks, PA
What I Drive: 12 Focus SE , 03 PT Cruiser GT

Posts: 158
Points 795, Level 14
Points: 795, Level: 14 Points: 795, Level: 14 Points: 795, Level: 14
Level Up 95% Completed
Level up: 95% Level up: 95% Level up: 95%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 0 mjb457 Newbie
Buy-Sell-Trade Rating: (0)
Ford Rep: You all do a great job handling all these issues on here! I do think Ford should take it a step farther though ......& warrant the DCT 10 years 100k miles like Hyundaii( did anybody see the lastest consumer reports---Domestics slipping again! A warranty will make the factory step it up a notch to save $$ in my mind--- just annother idea,,MJB
mjb457 is offline  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 05:06 PM   #1883
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,934
Points 2,948, Level 33
Points: 2,948, Level: 33 Points: 2,948, Level: 33 Points: 2,948, Level: 33
Level Up 32% Completed
Level up: 32% Level up: 32% Level up: 32%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 13 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mjb457 View Post
FI do think Ford should take it a step farther though ......& warrant the DCT 10 years 100k miles...
Screw the extended warranty; I already paid for that. Besides, it won't do you any good if your condition is labeled "normal."

Why don't they start by fixing the broken vehicles that are still under warranty?
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 102k miles and counting...
PratoN is online now  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 05:44 PM   #1884
TooTall
Focus Rookie
 
Join Date: Nov 2011
Fan#: 91532
Location: Owensboro, KY
What I Drive: 2012 Sterling Gray SEL Sedan

Posts: 6
FF Reputation: 1 TooTall Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mjb457 View Post
Ford Rep: You all do a great job handling all these issues on here! I do think Ford should take it a step farther though ......& warrant the DCT 10 years 100k miles like Hyundaii( did anybody see the lastest consumer reports---Domestics slipping again! A warranty will make the factory step it up a notch to save $$ in my mind--- just annother idea,,MJB
mjb457, Extending the warranty sounds like the right thing to do.

I am very pleased with my Focus after receiving extensive repair on the DCT. An extended warranty on the DCT would relieve the concern of having to pay for a new transmission if the problems of the past come back on us.

Man up Ford. Do the right thing.
TooTall is offline  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 06:38 PM   #1885
NemesisPrime
Focus Jr. Enthusiast
 
NemesisPrime's Avatar
 
Join Date: Feb 2013
Fan#: 110427
Location: Etobicoke, Canada
What I Drive: 2012 FF Ti Hatch, Tux Black, 18"

Posts: 40
Points 18, Level 1
Points: 18, Level: 1 Points: 18, Level: 1 Points: 18, Level: 1
Level Up 35% Completed
Level up: 35% Level up: 35% Level up: 35%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 1 NemesisPrime Good Standing Member
Buy-Sell-Trade Rating: (0)
My car is running near flawless and without these transmission of doom issues but I second the motion that if FORD wants to pull its ass out of the fire and restore both customer loyalty and trust in is products, it better be ready to strand behind this tranny and protect it's Guinea pig Beta testers for the long haul... A 100k mile warranty on the trans would make me feel like FORD its doing right and I'd get another FORD in 7 years when my mid life crisis kicks in.

Otherwise I'll go get an import.
__________________
2012 Focus Titanium Hatch, Tuxedo Black, Moonroof, 18" Aftermarket
Rapid Spec 401A Vision Group
MFT 8" Screen w/NAV w/Sync Gen2 - V3.6.2
Michigan ASSE - Build Date: 06.xx.2011 #12B37 applied
In the News: http://goo.gl/Zi4F88
NemesisPrime is offline  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 07:11 PM   #1886
NemesisPrime
Focus Jr. Enthusiast
 
NemesisPrime's Avatar
 
Join Date: Feb 2013
Fan#: 110427
Location: Etobicoke, Canada
What I Drive: 2012 FF Ti Hatch, Tux Black, 18"

Posts: 40
Points 18, Level 1
Points: 18, Level: 1 Points: 18, Level: 1 Points: 18, Level: 1
Level Up 35% Completed
Level up: 35% Level up: 35% Level up: 35%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 1 NemesisPrime Good Standing Member
Buy-Sell-Trade Rating: (0)
As an aside, my car is running fine after the recall/reprogram but I did at one point in time in my cars history i:

- did lose all forward momentum and power merging onto a highway (one time only)
- made shuddering vibrations
- heard rattles/marbles while driving by parked cars or tunnels/overpasses
- a loud horrifying scrape sound which I assumed was me running over an object contacting the undercarriage.. And found no debris or raised surface to cause it (Happened in a gas station as I was leaving after refuel so its not like I was offroading)

As I said, my car is zippy and is fun to drive and appears trouble free.. But is this a case where I should ask my dealer to check the clutch assembly for oil leaks just in case? How would I bring it up, what tsb's should I reference if any, should I even bother? Any insights would be appreciated. I got the full bumper to bumper warranty just for such possibilities.

Thanks!
__________________
2012 Focus Titanium Hatch, Tuxedo Black, Moonroof, 18" Aftermarket
Rapid Spec 401A Vision Group
MFT 8" Screen w/NAV w/Sync Gen2 - V3.6.2
Michigan ASSE - Build Date: 06.xx.2011 #12B37 applied
In the News: http://goo.gl/Zi4F88
NemesisPrime is offline  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 08:39 PM   #1887
Kabigon
Focus Fanatic
 
Join Date: Jul 2011
Fan#: 88299
Location: Torrance, CA
What I Drive: 2012 sterling gray Titanium

Posts: 3,256
Points 4,213, Level 41
Points: 4,213, Level: 41 Points: 4,213, Level: 41 Points: 4,213, Level: 41
Level Up 32% Completed
Level up: 32% Level up: 32% Level up: 32%
Forum Activity 22%
Activity: 22% Activity: 22% Activity: 22%
FF Reputation: 11 Kabigon Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by NemesisPrime View Post
As an aside, my car is running fine after the recall/reprogram but I did at one point in time in my cars history i:

- did lose all forward momentum and power merging onto a highway (one time only)
- made shuddering vibrations
- heard rattles/marbles while driving by parked cars or tunnels/overpasses
- a loud horrifying scrape sound which I assumed was me running over an object contacting the undercarriage.. And found no debris or raised surface to cause it (Happened in a gas station as I was leaving after refuel so its not like I was offroading)

As I said, my car is zippy and is fun to drive and appears trouble free.. But is this a case where I should ask my dealer to check the clutch assembly for oil leaks just in case? How would I bring it up, what tsb's should I reference if any, should I even bother? Any insights would be appreciated. I got the full bumper to bumper warranty just for such possibilities.

Thanks!
When was your car built?
Have you had any updates performed by the dealer?
__________________
I am Kabigon and I approve this message.
Kabigon is online now  
    Reply With Quote Quick reply to this message
Old 02-26-2013, 09:32 PM   #1888
NemesisPrime
Focus Jr. Enthusiast
 
NemesisPrime's Avatar
 
Join Date: Feb 2013
Fan#: 110427
Location: Etobicoke, Canada
What I Drive: 2012 FF Ti Hatch, Tux Black, 18"

Posts: 40
Points 18, Level 1
Points: 18, Level: 1 Points: 18, Level: 1 Points: 18, Level: 1
Level Up 35% Completed
Level up: 35% Level up: 35% Level up: 35%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 1 NemesisPrime Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Kabigon View Post
When was your car built?
Have you had any updates performed by the dealer?
It's all in the sig lol

I couldn't give you the exact build date.. 6-11 is all it says on the side of my door. Should i put the VIN# somewhere to get the exact date?

I feel like i'm griping over a car that's been good to me aside from basic service. Having driven a stick for over half my life, mild shudder never concerned me and i assumed some of the noise was natural (until i drove through a tunnel and heard the pings and dings, but that was fleeting, it's gone now).

Just covering my ass, dotting my t's and crossing my i's ya know.
__________________
2012 Focus Titanium Hatch, Tuxedo Black, Moonroof, 18" Aftermarket
Rapid Spec 401A Vision Group
MFT 8" Screen w/NAV w/Sync Gen2 - V3.6.2
Michigan ASSE - Build Date: 06.xx.2011 #12B37 applied
In the News: http://goo.gl/Zi4F88
NemesisPrime is offline  
    Reply With Quote Quick reply to this message
Old 02-27-2013, 10:33 AM   #1889
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,566
Points 3,298, Level 35
Points: 3,298, Level: 35 Points: 3,298, Level: 35 Points: 3,298, Level: 35
Level Up 66% Completed
Level up: 66% Level up: 66% Level up: 66%
Forum Activity 21%
Activity: 21% Activity: 21% Activity: 21%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mjb457 View Post
Ford Rep: You all do a great job handling all these issues on here! I do think Ford should take it a step farther though ......& warrant the DCT 10 years 100k miles like Hyundaii( did anybody see the lastest consumer reports---Domestics slipping again! A warranty will make the factory step it up a notch to save $$ in my mind--- just annother idea,,MJB
Thanks for the feedback, MJB!
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Old 02-27-2013, 05:24 PM   #1890
helloimmatthew
Focus Rookie
 
helloimmatthew's Avatar
 
Join Date: Dec 2012
Fan#: 107662
Location: Riverside, CA
What I Drive: 2012 Silver SEL Hatchback

Posts: 10
FF Reputation: 1 helloimmatthew Good Standing Member
Buy-Sell-Trade Rating: (0)
I just got my used 2012 SEL in December and I'm not sure if it'd had the update done, so I have an appointment on Saturday. Shuddering from take off drives me crazy. It's pretty violent too. My passengers even notice and it's somewhat embarrassing. My car will also bog down under hard acceleration. I had to pull out onto a street where the speed limit is 55mph and it's a busy street, so you have to step on it, but my car shuddered really bad, bogged down, and finally took off. It's kind of unsettling. Also, I wanted to see about the washer fluid TSB, because mine doesn't warn me when it's low or completely empty. Other than that, I love the car!
helloimmatthew is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:05 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat