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Old 02-04-2013, 05:54 PM   #1
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Dealer put in wrong coolant (Gold instead of Orange) -- a problem?

Hi there,

A few days ago, I noticed my coolant was below the "minimum" line, about a centimeter below. Today, I stopped by the dealer to have it topped off. The service advisor poured in some coolant slightly past the "minimum" line, and when he had finished, I noticed it was Ford Motorcraft Gold coolant.

I looked at my owners manual, and checked the coolant reservoir label, and it says that my 2012 Focus uses Motorcraft Orange coolant, and that these two fluids shouldn't be mixed.

Is this a problem? Does it need to be drained now, or is the small amount of Gold coolant that the dealer put in acceptable? It's really irritating how a simple trip to the dealer can end up being a potential headache.

Thanks,

Michael


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Old 02-04-2013, 06:23 PM   #2
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Quote:
Originally Posted by empowah View Post
Hi there,

A few days ago, I noticed my coolant was below the "minimum" line, about a centimeter below. Today, I stopped by the dealer to have it topped off. The service advisor poured in some coolant slightly past the "minimum" line, and when he had finished, I noticed it was Ford Motorcraft Gold coolant.

I looked at my owners manual, and checked the coolant reservoir label, and it says that my 2012 Focus uses Motorcraft Orange coolant, and that these two fluids shouldn't be mixed.

Is this a problem? Does it need to be drained now, or is the small amount of Gold coolant that the dealer put in acceptable? It's really irritating how a simple trip to the dealer can end up being a potential headache.
This doesn't surprise me.

http://www.fordparts.com/Products/Ch...-Coolants.aspx

(referring to Motorcraft® Gold Antifreeze):

Do not mix different colors or types of coolant in your vehicle. Make sure the correct coolant is used. Mixing of engine coolants may harm your engine’s cooling system. The use of an improper coolant may harm engine and cooling system components and may void the warranty

Do not use this product in systems originally equipped with the orange-colored Motorcraft® Orange Antifreeze/Coolant


My suggestion is to have the dealer flush the cooling system and refill with the correct coolant. If they are uncooperative, contact Ford directly and escalate your issue with them.
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Old 02-04-2013, 06:29 PM   #3
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exactly, id get it flushed as soon as possible!
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Old 02-04-2013, 09:14 PM   #4
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Another clueless dealership service department doing things wrong and messing up people's cars.

I wonder if Ford will ever do anything about this...

Quote:
Originally Posted by empowah View Post
It's really irritating how a simple trip to the dealer can end up being a potential headache.
Yeah... I'm still regretting my fateful trip to the dealership service department last October. My car has never been the same, and I doubt that it will ever be fixed correctly.
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Old 02-04-2013, 09:57 PM   #5
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If your antifreeze is ethylene glycol based then its fine to mix with others that are the same however things like dexcool will turn things into gel or something other. Chemicals react in mysterious ways.
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Old 02-04-2013, 10:08 PM   #6
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Thanks for the input, all.

I don't have much confidence in the same dealer to flush the system correctly, make sure it's properly bled, etc. I've PM-ed FordCustomerService to see what they can do. Luckily in the Southern California region, there are at least a handful of other dealers to choose from.

At the moment, I've stopped driving the car and will pedal around in my bicycle until the system is flushed.
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Old 02-04-2013, 10:10 PM   #7
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Quote:
Originally Posted by Squareleft View Post
If your antifreeze is ethylene glycol based then its fine to mix with others that are the same however things like dexcool will turn things into gel or something other. Chemicals react in mysterious ways.
Motorcraft Orange coolant is OAT (organic acid technology) based for extended drain intervals, and it doesn't mix well with basic green/ gold coolant in terms of the protection, nor the relationship to the metals inside the cooling system.
https://www.fcsdchemicalsandlubrican...us187175us.pdf

https://www.fcsdchemicalsandlubrican...ing%20Products
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Old 02-05-2013, 01:15 AM   #8
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What's interesting is that the recommended coolant replacement intervals are 6 years/100K for the first time, then 3 years/50K thereafter.

I wonder if this is because coolant filled from the factory has a lower risk of contamination and can last longer. In that case, if I get the car flushed out, should my next change interval be 3/50?
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Old 02-05-2013, 09:16 AM   #9
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Quote:
Originally Posted by empowah View Post
...I've PM-ed FordCustomerService to see what they can do...
Michael,

Thanks for the heads up; I’ll shoot you a reply by the end of the day.

Quote:
Originally Posted by Kabigon View Post
...My suggestion is to have the dealer flush the cooling system and refill with the correct coolant. If they are uncooperative, contact Ford directly and escalate your issue with them.
Quote:
Originally Posted by leh0825 View Post
exactly, id get it flushed as soon as possible!
It’s great to see these recommendations, guys.

Quote:
Originally Posted by Strix View Post
...My car has never been the same, and I doubt that it will ever be fixed correctly.
Strix,

I still have your info from before, so drop me a line via PM and I’ll help.

Cory
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Last edited by FordService; 02-05-2013 at 11:30 AM.
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Old 06-22-2013, 01:41 PM   #10
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So, I check again and my coolant has been below the min line. So I stopped by the dealer this morning and picked up some coolant to top the tank off. I am glad I double checked, I was sold Gold coolant concentrate instead of Orange. The parts counter guy even looked it up and made comment to different coolants being used either in general or in the Focus. Either way the owners manual and sticker on the coolant tank confirmed the use of the Orange coolant.
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