Is this really normal? - Page 8 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 01-30-2013, 09:53 AM   #71
snow12
Focus Enthusiast
 
Join Date: Jan 2013
Fan#: 108999
Location: Not Ava, United States
What I Drive: Car

Posts: 247
FF Reputation: 1 snow12 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Thanks, ďAdmiral AckbarĒ!



snow12 & Strix,

I promise Iím dedicated to help, so donít hesitate to let me know via PM when you change your minds and Iíll lend a hand.

Cory
Let me know WHEN Ford is willing to fix my transmission instead of telling me I am crazy or driving it wrong . I don't think you should be able to drive an automatic wrong because...its an AUTOMATIC! Its obvious that something is wrong with my clutches that is getting the blind eye turned to it. There is also no way in hell I am driving any farther to a dealership so if they want another opinion they can come pick the POS up!

This is the worse costumer survive I have experienced...and I mean it with a passion.

/end pissed of rant

Thanks though Cory but I would rather not waste the CSM's time since he is probably not going to do/be able to do anything.
snow12 is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 01-30-2013, 02:56 PM   #72
2008 Ford Focus
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 91826
Location: Philadelphia Area, PA
What I Drive: 2008 Focus SES 5 speed

Posts: 256
FF Reputation: 0 2008 Ford Focus Newbie
Buy-Sell-Trade Rating: (0)
Just some advice to Snow12 and others. From my experience, if you give up, you lose. I have found if you are right about something, particularly a consumer item like a car, you will get your situation resolved. One must be calm, able to listen, be persistent and have preservereness. It is hard to have a car that you have spent a lot of money on and stay cool when you feel you are being ignored and not getting the service you feel you should have performed. I have monitored these emails regarding trans issues and I am convinced that there is some software issue and some cars have oil leaks in their clutches. I am also convinced that Ford does not have the TSB finalized for these cars to fix the software. Just a theory. I believe there will be resolution for this issue too. I would hang in there. Keep in contact with your dealer and Cory. Doing nothing and being mad helps no one.

2008 Ford Focus
2008 Ford Focus is offline  
    Reply With Quote
Old 01-30-2013, 04:03 PM   #73
Strix
Focus Addict
 
Join Date: May 2011
Fan#: 85696
Location: Northville, MI
What I Drive: Not a Ford

Posts: 577
FF Reputation: 0 Strix Poor Behavior Needs Improvement
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by snow12 View Post
This is the worse costumer survive I have experienced...and I mean it with a passion.
Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.
Strix is offline  
    Reply With Quote
Old 01-31-2013, 08:13 AM   #74
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,250
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by snow12 View Post
...Thanks though Cory but I would rather not waste the CSM's time...
Youíre welcome, snow12. Itís definitely not a waste of time when it helps to get your ride fixed. Have you considered a second opinion?

Quote:
Originally Posted by 2008 Ford Focus View Post
...I would hang in there. Keep in contact with your dealer and Cory. Doing nothing and being mad helps no one...
2008 Ford Focus,

Thanks for the recommendation; I appreciate it.

Quote:
Originally Posted by Strix View Post
Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.
Have a good time, Strix. Meanwhile, let me know via PM when you plan on going in to check on your concern so I can help.

Cory
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote
Old 01-31-2013, 09:41 AM   #75
snow12
Focus Enthusiast
 
Join Date: Jan 2013
Fan#: 108999
Location: Not Ava, United States
What I Drive: Car

Posts: 247
FF Reputation: 1 snow12 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Youíre welcome, snow12. Itís definitely not a waste of time when it helps to get your ride fixed. Have you considered a second opinion?

Cory
There are no other places for me to get a second opinion. I guess I am just going to have to drive my car until the transmission quits before Ford sees a problem with it. I am super happy that the engine is based off of a Mazda platform because at least that means it will work right :/
snow12 is offline  
    Reply With Quote
Old 01-31-2013, 09:52 AM   #76
snow12
Focus Enthusiast
 
Join Date: Jan 2013
Fan#: 108999
Location: Not Ava, United States
What I Drive: Car

Posts: 247
FF Reputation: 1 snow12 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Strix View Post
Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.
Where and when!

Now I'm back in my Focus and surprise it shifts slower and harsher than the loner I had. Surprise surprise the grinding is still there
snow12 is offline  
    Reply With Quote
Old 01-31-2013, 10:34 AM   #77
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,790
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by snow12 View Post
Where and when!

Now I'm back in my Focus and surprise it shifts slower and harsher than the loner I had. Surprise surprise the grinding is still there
My dealer was able to "fix" the grinding by updating the PCM to the newest revision (I'm assuming it was the 2013 version). It doesn't shift into 6th until 40mph and it still slips uphill and vibrates into 2nd/4th. The issue NOW is that it's harder to get it to make the grinding noise - so all of the dealers say "nothing is wrong".

I feel like it was a band-aid fix for a hardware issue. Like, once the clutch starts "grinding", can it be fixed with ONLY software updates? I don't even know if the grinding was heat/glazing/oil related.
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 94k miles and counting...
PratoN is offline  
    Reply With Quote
Old 01-31-2013, 12:16 PM   #78
Pendarus
Focus Enthusiast
 
Pendarus's Avatar
 
Join Date: Jan 2012
Fan#: 94411
Location: Fullerton, CA
What I Drive: 2012 Sonic Blue Titanium 5dr

Posts: 136
FF Reputation: 2 Pendarus Good Standing Member
Buy-Sell-Trade Rating: (0)
Call FORD investor relations or the CEO's office and complain. Most corporations have teams to handle these calls and get you some resolution.
__________________
Sonic Blue Titanium 5dr Titanium Handling Package
Ordered: 01/28/12
Vin: 02/20/12
Build Date: 03/06/12
Delivery Date: 03/30/12
Pendarus is offline  
    Reply With Quote
Old 01-31-2013, 12:49 PM   #79
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,790
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
I have a fun idea for warning others about the MK3 transmission and/or to get my dealership's attention to fix my own, but I feel like it's illegal.
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 94k miles and counting...
PratoN is offline  
    Reply With Quote
Old 01-31-2013, 01:30 PM   #80
cobie56
Focus Fanatic
 
Join Date: Mar 2011
Fan#: 84403
Location: northeastern, NY
What I Drive: '01 ZX3, '14 Civic XL '12 SEL

Posts: 1,575
FF Reputation: 2 cobie56 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by PratoN View Post
I have a fun idea for warning others about the MK3 transmission and/or to get my dealership's attention to fix my own, but I feel like it's illegal.
awww.. go ahead.. we won't tell anyone.. :)
cobie56 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:38 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.