Is this really normal?

[snow12]

Originally Posted by FordCustomerService

Thanks, “Admiral Ackbar”!



snow12 & Strix,

I promise I’m dedicated to help, so don’t hesitate to let me know via PM when you change your minds and I’ll lend a hand.

Cory

Let me know WHEN Ford is willing to fix my transmission instead of telling me I am crazy or driving it wrong . I don't think you should be able to drive an automatic wrong because...its an AUTOMATIC! Its obvious that something is wrong with my clutches that is getting the blind eye turned to it. There is also no way in hell I am driving any farther to a dealership so if they want another opinion they can come pick the POS up!

This is the worse costumer survive I have experienced...and I mean it with a passion.

/end pissed of rant

Thanks though Cory but I would rather not waste the CSM's time since he is probably not going to do/be able to do anything.

[2008 Ford Focus]

Just some advice to Snow12 and others. From my experience, if you give up, you lose. I have found if you are right about something, particularly a consumer item like a car, you will get your situation resolved. One must be calm, able to listen, be persistent and have preservereness. It is hard to have a car that you have spent a lot of money on and stay cool when you feel you are being ignored and not getting the service you feel you should have performed. I have monitored these emails regarding trans issues and I am convinced that there is some software issue and some cars have oil leaks in their clutches. I am also convinced that Ford does not have the TSB finalized for these cars to fix the software. Just a theory. I believe there will be resolution for this issue too. I would hang in there. Keep in contact with your dealer and Cory. Doing nothing and being mad helps no one.

2008 Ford Focus

[Strix]

Originally Posted by snow12

This is the worse costumer survive I have experienced...and I mean it with a passion.

Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.

[FordCustomerService]

Originally Posted by snow12

...Thanks though Cory but I would rather not waste the CSM's time...

You’re welcome, snow12. It’s definitely not a waste of time when it helps to get your ride fixed. Have you considered a second opinion?

Originally Posted by 2008 Ford Focus

...I would hang in there. Keep in contact with your dealer and Cory. Doing nothing and being mad helps no one...

2008 Ford Focus,

Thanks for the recommendation; I appreciate it.

Originally Posted by Strix

Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.

Have a good time, Strix. Meanwhile, let me know via PM when you plan on going in to check on your concern so I can help.

Cory

[snow12]

Originally Posted by FordCustomerService

You’re welcome, snow12. It’s definitely not a waste of time when it helps to get your ride fixed. Have you considered a second opinion?

Cory

There are no other places for me to get a second opinion. I guess I am just going to have to drive my car until the transmission quits before Ford sees a problem with it. I am super happy that the engine is based off of a Mazda platform because at least that means it will work right :/

[snow12]

Originally Posted by Strix

Me too, me too. Let's get together and have a beer and discuss how absolutely terrible Ford's customer service is.

Where and when!

Now I'm back in my Focus and surprise it shifts slower and harsher than the loner I had. Surprise surprise the grinding is still there

[PratoN]

Originally Posted by snow12

Where and when!

Now I'm back in my Focus and surprise it shifts slower and harsher than the loner I had. Surprise surprise the grinding is still there

My dealer was able to "fix" the grinding by updating the PCM to the newest revision (I'm assuming it was the 2013 version). It doesn't shift into 6th until 40mph and it still slips uphill and vibrates into 2nd/4th. The issue NOW is that it's harder to get it to make the grinding noise - so all of the dealers say "nothing is wrong".

I feel like it was a band-aid fix for a hardware issue. Like, once the clutch starts "grinding", can it be fixed with ONLY software updates? I don't even know if the grinding was heat/glazing/oil related.

[Pendarus]

Call FORD investor relations or the CEO's office and complain. Most corporations have teams to handle these calls and get you some resolution.

[PratoN]

I have a fun idea for warning others about the MK3 transmission and/or to get my dealership's attention to fix my own, but I feel like it's illegal.

[cobie56]

Originally Posted by PratoN

I have a fun idea for warning others about the MK3 transmission and/or to get my dealership's attention to fix my own, but I feel like it's illegal.

awww.. go ahead.. we won't tell anyone.. :)