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Old 03-27-2012, 09:55 AM   #11
Shorty Long
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Battery removal didn't work. I tried a clean pairing with the phone. When I begin the report, the screen says it's collecting data, and then says to wait while report is submitted. The phone then activates and dials an "888" number. The call lasts 6 seconds and then end abruptly. The screen then says something about a server connection error and it tells me the report can't be submitted.
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Old 04-02-2012, 01:10 PM   #12
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Quote:
Originally Posted by Shorty Long View Post
Battery removal didn't work. I tried a clean pairing with the phone. When I begin the report, the screen says it's collecting data, and then says to wait while report is submitted. The phone then activates and dials an "888" number. The call lasts 6 seconds and then end abruptly. The screen then says something about a server connection error and it tells me the report can't be submitted.
I'd like to look into this further, Shorty Long. PM me your VIN when you get a chance.

If anyone else is experiencing this issue, feel free to do the same.

Jaclyn
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Old 04-02-2012, 05:48 PM   #13
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Quote:
Originally Posted by Shorty Long View Post
Battery removal didn't work. I tried a clean pairing with the phone. When I begin the report, the screen says it's collecting data, and then says to wait while report is submitted. The phone then activates and dials an "888" number. The call lasts 6 seconds and then end abruptly. The screen then says something about a server connection error and it tells me the report can't be submitted.
Same exact thing here. Using an EPIC 4G Touch on Sprint
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Old 01-18-2013, 12:14 PM   #14
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Quote:
Originally Posted by FordIVTteam View Post
I'd like to look into this further, Shorty Long. PM me your VIN when you get a chance.

If anyone else is experiencing this issue, feel free to do the same.

Jaclyn
I am having the same issue. I have called several times and get the same answer from Ford. Remove Phone from MFT, remove battery from phone, reset Bluetooth. Try another phone.

I am taking it to the dealership today.
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Old 01-21-2013, 02:42 PM   #15
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Originally Posted by Craig9080 View Post
Same exact thing here. Using an EPIC 4G Touch on Sprint
Hi, Craig9080 -

I'd like to look into your issue as well, PM me your VIN and/or SYNC login ID so I can look into this further.

Quote:
Originally Posted by dmcarpentier View Post
I am having the same issue. I have called several times and get the same answer from Ford. Remove Phone from MFT, remove battery from phone, reset Bluetooth. Try another phone.
I am taking it to the dealership today.
How did your visit go, dmcarpentier?

Jaclyn
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Old 01-21-2013, 03:03 PM   #16
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Did you do a master reset after the update? Some have reported issues with the update that were resolved by doing a master reset.
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Old 01-21-2013, 03:12 PM   #17
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I had the exact same issue with 3.2.2. Tried everything including factory reset with no success. Upgrading to 3.5.1 fixed it. I'd ask the dealer to re-flash MFT on your next visit.
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Old 01-21-2013, 09:17 PM   #18
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No help at the dealership but oddly enough after they installed an update my phone connection was not working. After spending 45 minutes on the phone with sync and having them apologize and say they had done everything they could (phone still wouldn't work) but I would have to go back to the dealership today everything started working. I ran my first ever vehicle health report. I think that the car must have liked below zero temps. ;-)
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