Lemon law success

[mikebontoft]

beautiful color. needs white or black twin stripes. lol

[TheGlassMaker]

Nice buy, I hope she works out for you.

Question, did you only have choice from one lot? You said "it was down to fusion or mustang one fusion was too expensive the other poorly equipt." If so that sucks that you had slim pickings. Again congrats.

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[Blizzard35]

Originally Posted by forceflow2

Yeah, that's what I thought since it has a picture of a phone with a down arrow on it (hang-up icon), but it doesn't actually end the call. It works to answer the call, which makes no sense (seems like it should reject it), but refuses to end it. It's possibly something to do with my phone, I dunno. Just have to look into it.

To end the call, you have to "hold down" the button until the call is ended. When you push the button to answer a call, you only have to push it and let go.
It's all listed in your manual.

[forceflow2]

Originally Posted by TheGlassMaker

Nice buy, I hope she works out for you.

Question, did you only have choice from one lot? You said "it was down to fusion or mustang one fusion was too expensive the other poorly equipt." If so that sucks that you had slim pickings. Again congrats.

Kinda. They would have ordered me one, but the ordering bank for the 2013s closed and I didn't want to wait until April for the estimated arrival of a 2014, especially when it'd be such an early build and the deal was supposed to be finished 60 days after the initial VIN was given to Ford (about 45 days ). They didn't change anything really from what I have heard, but I didn't want to take the chance. I asked about a dealer swap to get one that was closer to what my ideal one would have been, but apparently they don't do that in these instances.

Originally Posted by Blizzard35

To end the call, you have to "hold down" the button until the call is ended. When you push the button to answer a call, you only have to push it and let go.
It's all listed in your manual.

Thanks. I know it is, I just haven't had time to go through it yet.

[csvt2060]

Originally Posted by GhiaFan

Why would refer Ford USA problems to Euro reliability issues?
We in Europe are not having any reliability issues with the Focus or 1.6 EcoBoost, especially the issues that owners in North America are having.

I don't appreciate such a prejudicial statement , unless of course you have factual data to back up such a statement.

As an owner of a Focus and knowing many that own them are not having dry clutch Powershift issues, 1.6 EcoBoost issues, sagging rear view mirror issues,
rear tail lamps rubbing paint off issues, steering wheel peeling chrome trim peeling issues, clunking front end suspension issues, squeaks and rattle issues or fit and finish issues.

No prejustice meant, let me reword that then---"World Car" teething/reliablity issues. On top of that electronics/operation/diagnostics differences for both the customer and technicians that are not typical Ford USA has caused many headaches thus far. Both these vehicles are the European Focus and Kuga respectively.

The factual data is both Ford's drop in initial quality and relibility since they have moved toward the "one Ford" plan, along with my personal experience with both of Ford's first "world car" implementations--2012 Focus and 2013 Escape that both combined have surpassed all issues and warranty claims on the past 6 new Ford vehicles I owned that came before them.

[gurkpimpin]

Its the techs that don't want to do the work because it doesn't pay them as good as a out of pocket does... My dad works at a Ford dealer that is rated number 1 in customer service. Its a matter of people like what they are doing and not just doing the minimal of work to get you out and make toy think they fixed it.

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[GhiaFan]

Originally Posted by csvt2060

No prejustice meant, let me reword that then---"World Car" teething/reliablity issues. On top of that electronics/operation/diagnostics differences for both the customer and technicians that are not typical Ford USA has caused many headaches thus far. Both these vehicles are the European Focus and Kuga respectively.

The factual data is both Ford's drop in initial quality and relibility since they have moved toward the "one Ford" plan, along with my personal experience with both of Ford's first "world car" implementations--2012 Focus and 2013 Escape that both combined have surpassed all issues and warranty claims on the past 6 new Ford vehicles I owned that came before them.

So are you saying what works for One Ford world cars in the rest of world does not work or is able to function in Ford North America.
Would you prefer Ford North America to return to what was and develop & engineer their own cars and trucks.

[csvt2060]

Originally Posted by GhiaFan

So are you saying what works for One Ford world cars in the rest of world does not work or is able to function in Ford North America.
Would you prefer Ford North America to return to what was and develop & engineer their own cars and trucks.

I don't know how it's working for the rest of the world.....all I know is since they have decided to make some of the offerings in the US to match what they have had in the European market....and Ford's USA and EU engineers have had to work closely together to define specialized regulation needs and functionality customers expect in each market... has turned out to be a huge challenge.....on top of that keeping the bugs out of the systems and the dealerships trained in these changes has not been very smooth and it's at the expense of their customers and ratings/quality scores.

I am not ready to say they should return to the North America engineer/develop. I like what they are doing in "concept", but I don't like that I am beginning to doubt Ford's ability to successfully implement a reliablie vehicle out of the gate. It shouldn't have to fall on the customers shoulders, just because it's in warranty, to figure out and deal with what we have had to. I don't have time to hang out at the dealer every month. And they haven't done enough to improve their customer service to deal with this increase in warranty work, both at the dealership level and Ford's own customer service hotline and regional customer service managers. I am a loyal customer, have owned nothing but Ford's all my life, and have always given the company my upmost support; but I am finding I don't have much to stand on at this point.

Thus the comment on the Mustang....being Ford's bread and butter and bred in the US to those standards for many years....it's a solid decision for those who want to set back and let Ford work out the "world car" teething/functionality/reliability issues.