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Old 01-17-2013, 09:51 PM   #11
forceflow2
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Originally Posted by e30og View Post
Pics of the mustang, congrats!
Thanks! I'll try and put some more up tomorrow, don't have any others and it's too dark to take anything now.

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Originally Posted by gostinger View Post
Trust me ..... dealing with Ford Canada CSM is a mirror image of the same nonsense..... I had a local dealer willing to do a goodwill trade and Ford CSM did a "my hands are tied" and the dealer balked....then a second clutch pack repair happened! Currently dealing with CAMVAP which is our lemon law alternative.

Nice Mustang ;)
Thanks, and good luck with that. If it's anything like what I went through, it won't be quick, easy, or fun.
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Reacquired by Ford under Lemon Law 01/16/13.
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Old 01-17-2013, 10:34 PM   #12
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Still trying to figure out how to work Sync in it (no clue how to hang up a phone call, really need to read the manual) and getting used to the tach and speedometer being switched, but other than that it's pretty good. It doesn't have any rattles, parts don't seem to be falling off of it, and the transmission doesn't buck and shudder on shifting.

On the downside, the sound system is atrocious (already have replacement speakers on order. Ford seems to have spent a total of about $5 on it) and, for whatever reason, the mudflaps seem to create an air deadzone or something that causes every piece of dirt and dust to collect behind them. Have only driven it 40 miles and it looks like someone just put glue on the lower back side of the car and just threw dirt at it.
I think its the lower left side button on the right side of the steering wheel. Man I love the color
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:lol:Modding is whatever you define it as. Some people wanna boost, some people need 10 TVs, and some of these homos feel compelled to LED their cars front to back.
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Old 01-17-2013, 11:02 PM   #13
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That's a hot car man
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Old 01-18-2013, 05:24 AM   #14
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I think its the lower left side button on the right side of the steering wheel. Man I love the color
Yeah, that's what I thought since it has a picture of a phone with a down arrow on it (hang-up icon), but it doesn't actually end the call. It works to answer the call, which makes no sense (seems like it should reject it), but refuses to end it. It's possibly something to do with my phone, I dunno. Just have to look into it.
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Old 01-18-2013, 08:38 AM   #15
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Congrats! Glad to hear it all worked out for you. These things do take time and I know first hand how frustrating the process can be.

Enjoy your new ride.


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TLDR: Ford replaced my Focus with a new car.

Haven't posted here much in the last few months or so because I have been dealing with getting this resolved.

In November, after the car had been in for repairs for another 11 days and problems still existed, I filed a complaint with the BBB, the first step in the Lemon Law process for my state. I got an email a day or so later from them. They stated that Ford might be in contact with me to deal with my issues. Ford had already set up a time to call me regarding it. This was, easily, the most useless call I have ever been a part of. It lasted about 20 minutes and was little more than my regional CSM telling me "The dealership said they fixed all the issues, whatever you're experiencing now is in your imagination. Don't follow through with your complaint, you're wasting your time. Just take it back into the dealership and tell them what's happening. Just be patient, issues take time to repair. The car is expected to work like that to some degree." Since my car had already been in the shop for 43 days at multiple dealerships for significant repairs, that was an unappealing resolution. Apparently Ford's position is that having your car in for repairs for longer than it took to build the thing is acceptable.

I proceeded with my BBB complaint and a while after the paperwork was all filed, I received an offer from Ford to have a Ford mechanic look at my car to fix any issues he deemed needed fixing and they would give me a 7 year extended warranty. This too was unappealing since I had already had an extended warranty and it did me no good and just having it in for repairs for even longer with no guarantees of repair was ridiculous. I opted to proceed to the BBB's arbitration process. (Up to this point was mediation.) I had a hearing scheduled for December 6 and scheduled vacation time at work so I could drive up there and attend it.

About a week later, on November 30th, I received an email stating that Ford had made another offer, a MSRP to MSRP swap for another Ford vehicle on the dealer's lot. Specifically, they would give me the MSRP value of my Focus, minus a small usage fee based on the mileage of first major repair ((5665/100000)*MSRP), towards a new Ford/Lincoln vehicle of my choosing so long as I paid the difference and it was at least the same price. I figured that since this was an offer that required no more real work on my part and I possibly wouldn't get anything much better at arbitration, I accepted.

Today, after a number of false starts mostly due to Ford's reacquired vehicle unit (apparently they have an entire department devoted to this) failing to send all of the documents and not really returning mine or the dealership's calls (which led to the first dealership just washing their hands of it and backing out near the very end of the process. During the entire process I went through three different caseworkers and nobody else would talk to me or answer any of my questions since they "weren't handling my reacquirement"), I finally picked up my replacement vehicle. I opted for a 2013 Ford Mustang V6 Premium because a Focus was out of the question, a Taurus too big, and the Fiesta was too cheap. Ideally, I wouldn't be driving another Ford at all, but I suppose this is the best of a bad situation. It was down to either a Fusion or a Mustang and they only had two 2013 Fusions on the lot, a Hybrid for ~$40k and a poorly equipped model with MFT. Since I didn't fancy almost doubling my monthly payment and was even less inclined to deal with MFT even more, I went with the Mustang. It helped that the Mustang wasn't a completely new generation that apparently catches on fire. Here's hoping this works out better than the Focus.

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Old 01-18-2013, 08:47 AM   #16
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Ideally, I wouldn't be driving another Ford at all, but I suppose this is the best of a bad situation. It It helped that the Mustang wasn't a completely new generation that apparently catches on fire. Here's hoping this works out better than the Focus.
I hope your Mustang is as flawless as many other Ford products out there and it erases your bad memories of Ford. Happy motoring.
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Old 01-18-2013, 10:02 AM   #17
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Wow... deja vu. I wonder if they have a script they work from, LOL.

Congrats on getting rid of your problems. I hope the new car works out for you.
Yep, heard that one as well. Apparently super loud gear grinding with accompanying engine bog is normal. Love when it happens as I pull out into traffic.
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Old 01-18-2013, 05:25 PM   #18
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Yep, heard that one as well. Apparently super loud gear grinding with accompanying engine bog is normal. Love when it happens as I pull out into traffic.
If the dealership tells you that it's 'normal' when it plainly isn't... either they are completely incompetent or they are being instructed by Ford to lie to their customers. It could be both... these are not mutually exclusive conditions.
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Old 01-18-2013, 07:22 PM   #19
forceflow2
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Few more pictures. Some of them have a bit too much sunlight, but it was pretty bright today.










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Reacquired by Ford under Lemon Law 01/16/13.
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Old 01-18-2013, 07:30 PM   #20
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Beautiful!
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Quote:
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:lol:Modding is whatever you define it as. Some people wanna boost, some people need 10 TVs, and some of these homos feel compelled to LED their cars front to back.
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