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Old 01-08-2013, 03:11 PM   #271
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Your _dealer_ has been great. So you haven't had any need to contact Ford Customer Service...
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I can also attest to this...
Strix & PratoN,

I want to reach out and help; I sent you each a PM.

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...My dealer has always been great, on my Taurus, Explorer, and now this car...
Itís great to see your dealer takes such good care of you, kam327.

Cory
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Old 01-18-2013, 05:05 PM   #272
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took my 2012 focus in for service, was told that everything was working as normal and there is no problem.

today, the tx would not engage in reverse at all. I had to push it out of the parking space only to find out it wouldn't shift out of 1st either. limped home with my hazards on at 10 miles per hour in my brand new ford.
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Old 01-18-2013, 05:09 PM   #273
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took my 2012 focus in for service, was told that everything was working as normal and there is no problem.

today, the tx would not engage in reverse at all. I had to push it out of the parking space only to find out it wouldn't shift out of 1st either. limped home with my hazards on at 10 miles per hour in my brand new ford.
Did you get any warning lights or messages?
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Old 01-18-2013, 05:13 PM   #274
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Did you get any warning lights or messages?
nope......
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Old 01-18-2013, 05:14 PM   #275
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interestingly.... I just went out to the driveway after letting it sit for a while... Reverse is working and it seems to be shifting (and grinding as normal)....

so now do I get to play the dealer can not find the problem game again? and wait until the tx give out at me when I am out of town far from home?

This is great.
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Old 01-18-2013, 05:14 PM   #276
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was told that everything was working as normal and there is no problem.
That seems to be all that a lot of dealerships know how to do. They certainly don't know how to fix these cars. And when they do try to fix them, they often make them worse because they don't know or don't care what they are doing.

I know that my car has been RUINED by dealership nincompoopery.

Quote:
today, the tx would not engage in reverse at all. I had to push it out of the parking space only to find out it wouldn't shift out of 1st either. limped home with my hazards on at 10 miles per hour in my brand new ford.
That really sucks and I'm sorry to hear that.

I guess I should be grateful that I got 40,000 relatively trouble-free miles out of mine before Hines Park Ford ruined it.
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Old 01-18-2013, 05:20 PM   #277
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Originally Posted by rblaes_99 View Post
took my 2012 focus in for service, was told that everything was working as normal and there is no problem.

today, the tx would not engage in reverse at all. I had to push it out of the parking space only to find out it wouldn't shift out of 1st either. limped home with my hazards on at 10 miles per hour in my brand new ford.
Quote:
Originally Posted by rblaes_99 View Post
interestingly.... I just went out to the driveway after letting it sit for a while... Reverse is working and it seems to be shifting (and grinding as normal)....

so now do I get to play the dealer can not find the problem game again? and wait until the tx give out at me when I am out of town far from home?

This is great.
Holy carp, this sort of thing just seems to be getting worse for people. :(

Random problems are the worst to troubleshoot, but it is bad customer service to shrug you off as such. What you describe is pretty major, and it is not normal. I've had shuddering in the past, but nothing even remotely like what you've described.

Is the transmission firmware up to date, with 12B37 installed?

http://www.etis.ford.com/vehicleRegSelector.do
(click on 'Vehicle' on the gray stripe menu and put in your VIN to check if any TSBs, recalls, etc, need to be done... while not likely, it's possible yours may need updating...)

Is there another dealer you could visit? Just for record's sake?

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That seems to be all that a lot of dealerships know how to do. They certainly don't know how to fix these cars. And when they do try to fix them, they often make them worse because they don't know or don't care what they are doing.

I know that my car has been RUINED by dealership nincompoopery.

That really sucks and I'm sorry to hear that.

I guess I should be grateful that I got 40,000 relatively trouble-free miles out of mine before Hines Park Ford ruined it.
If all of this is true, and so many incidents and complaints, it can't be much longer until a class action suit is formed.
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Old 01-18-2013, 05:23 PM   #278
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If all of this is true, and so many incidents and complaints, it can't be much longer until a class action suit is formed.
You'd think that, but I don't see anyone starting anything. Ugh - there isn't a single lawyer in the world that drives a Focus?*

*Don't worry - I know that's a fallacy and the fact that they'd have to have issues, probably be on this forum, and have to be the right kind of lawyer... but still.
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Old 01-18-2013, 05:31 PM   #279
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You'd think that, but I don't see anyone starting anything. Ugh - there isn't a single lawyer in the world that drives a Focus?*
Maybe they get treated differently by Ford customer service on account of being a lawyer.

Maybe they actually get their cars fixed, instead of being told that it's all in their head and that if the dealership says it's normal then there is nothing more that can be done.
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Old 01-18-2013, 05:40 PM   #280
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Maybe they get treated differently by Ford customer service on account of being a lawyer.
True. If I were a lawyer, I'd probably use my magical powers to get my car fixed before I came on the internet to diagnose my problem.

Instead I'm just an engineer. *sigh*
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