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Old 10-26-2012, 08:09 AM   #11
cbdallas
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I heard this rattling & grinding while driving through a parking garage yesterday. It's not loud enough (yet) to hear it inside the car if I'm not driving next to walls or parked cars, but from what I'm seeing on this forum, it's only a matter of time. 1800 miles & counting.
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Old 10-26-2012, 08:39 AM   #12
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Old 10-26-2012, 08:41 AM   #13
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Old 10-26-2012, 08:45 AM   #14
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Private message was sent to you with information you requested. Regards, Greg
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Old 10-26-2012, 09:28 AM   #15
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Quote:
Originally Posted by cbdallas View Post
I heard this rattling & grinding while driving through a parking garage yesterday. It's not loud enough (yet) to hear it inside the car if I'm not driving next to walls or parked cars, but from what I'm seeing on this forum, it's only a matter of time. 1800 miles & counting.
Hi cbdallas,

I'm happy to step in and extend the same courtesy that I have for the other folks on this thread. I'll escalate your case to your regional customer service manager; just send me a PM with your VIN, mileage, dealer, full name, and daytime phone number.

Crystal
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Old 10-26-2012, 11:25 AM   #16
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Crystal,

I've elected to wait until the noise becomes more serious, as I don't want to waste my time going to the dealership and getting the 'cannot duplicate' or 'operating as normal' explanation. No need to escalate at this time, as I haven't even attempted a remedy through normal channels yet. I appreciate the gesture though. If I keep the car, I may take you up on it at a later date.
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Old 10-26-2012, 08:43 PM   #17
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Cbdallas, I hope it will not get worse like mine, they even changed clutch and car still acting the same. We are considering some legal actions cause we brought a lot of business to Ford and they treating me like crap. Look for your self as of right now we got: 0011Fiesta, 0011 F-150 and 0012 Focus all they same time, not saying about 03Focus, and Hummer H2 still driving. So I am at this point don't know what to do, resale value down the toilet as soon as buyer will hear the noise . My next option Nissan Maxima or Altima, done with Ford. Most of the parts are coming from Mexico and assembly as well.
I will share you my experience, I did rebuild transmision in 03Focus 2time myself, and I found some silly problems . Problems will not go thru your mind,caused by using cheap labor/materials.
Personally me was at the dealer 5-6 times ad the answers are: no fix yet, or, normal, or leave us for a week and they did nothing, or we don't know what you talking about, or, some other stupid excuse they could possibly find.
As of right now, my family thinking about good law suit, since I have 2black boxes installed on the car and LoJack, and plus front nd rear video recording. So I saw videos from hard drives and totally understand what's going on now, it recorder ALL video, sound, speed, location while I had my car at the dealership for 2(two) weeks and they did NONE, NONE, NONE for me.
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Old 10-29-2012, 09:09 AM   #18
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...Personally me was at the dealer 5-6 times ad the answers are: no fix yet, or, normal, or leave us for a week and they did nothing, or we don't know what you talking about, or, some other stupid excuse they could possibly find...
Hi Ysteven,

Just a heads up - I replied to your PM with some next steps. Let me know if you have any additional questions or concerns.

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Old 10-29-2012, 09:12 AM   #19
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Crystal, thanks. I will contact them in day or two. We dealing with storm up here NorthEast these two days. Will call dealer on WED-Thu. Let you know on their respond.
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Old 01-11-2013, 06:40 PM   #20
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LOL, Its not funny but that is one of the sounds I hear. Hard to describe but to me it sounds like a bucket with ice being flipped over. Anywho I took my baby to the ford dealership today and it is getting a rebuild monday, with a TSB for a whole new fuel tank. My focus is a prior rental, yeah i know i asked for it but hey thats what a warranty is for. After the parts come in and I get the breakdown of work i'll post it on here.
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