'10 SE wipers and heater die after rain storm. - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Second Generation > MK2 Focus

MK2 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the second generation 2008-2011 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-25-2012, 02:47 PM   #1
1lowford
Focus Rookie
 
1lowford's Avatar
 
Join Date: Nov 2012
Fan#: 106633
Location: lagrande, OR
What I Drive: '10 SE

Posts: 3
FF Reputation: 1 1lowford Good Standing Member
Buy-Sell-Trade Rating: (0)
'10 SE wipers and heater die after rain storm.

I'm hoping you fellas can lend hand in a solution. Our Focus wipers and heat system will crap out after a heavy rain storm, or extended driving in the rain. It is not consitant sometimes you can turn it off and on again and everythings is fine. Sometimes not, then there are days there is no issue. It is a certified pre-owned with 25k on it, auto tranny, no synch package.

We do have warranty, but the local dealer is a joke to work with and have yet to fix a problem on previous rigs under warranty. If you have any help I would appreicaite it.


1lowford is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 11-25-2012, 03:54 PM   #2
Minchkin
Focus Enthusiast
 
Minchkin's Avatar
 
Join Date: Dec 2011
Fan#: 92792
Location: Huntington, WV
What I Drive: 2009 Black SES Coupe

Posts: 463
FF Reputation: 3 Minchkin Good Standing Member
Buy-Sell-Trade Rating: (0)
Is there another dealer in you area? If not, I would imagine it to be an intermintant short.
__________________
Quote:
Originally Posted by Fact Core from Portal 2
Before the Wright Brothers invented the airplane, anyone wanting to fly anywhere was required to eat 200 pounds of helium.
SES #032
Minchkin is offline  
    Reply With Quote
Old 11-26-2012, 09:22 AM   #3
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,096
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by 1lowford View Post
I'm hoping you fellas can lend hand in a solution. Our Focus wipers and heat system will crap out after a heavy rain storm, or extended driving in the rain. It is not consitant sometimes you can turn it off and on again and everythings is fine. Sometimes not, then there are days there is no issue. It is a certified pre-owned with 25k on it, auto tranny, no synch package.

We do have warranty, but the local dealer is a joke to work with and have yet to fix a problem on previous rigs under warranty. If you have any help I would appreicaite it.
Hi 1lowford,

You're always welcome to go to a different Ford dealership if you'd prefer. Additionally, I'm happy to get your concern escalated and in the hands of your regional customer service manager. To get started, send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get to work!

Quote:
Originally Posted by Minchkin View Post
Is there another dealer in you area? If not, I would imagine it to be an intermintant short.
Thanks for the great suggestions, Minchkin!

Have a great day,
Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 11-26-2012, 07:01 PM   #4
1lowford
Focus Rookie
 
1lowford's Avatar
 
Join Date: Nov 2012
Fan#: 106633
Location: lagrande, OR
What I Drive: '10 SE

Posts: 3
FF Reputation: 1 1lowford Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Hi 1lowford,

You're always welcome to go to a different Ford dealership if you'd prefer. Additionally, I'm happy to get your concern escalated and in the hands of your regional customer service manager. To get started, send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get to work!



Thanks for the great suggestions, Minchkin!

Have a great day,
Crystal
We had a chat with the sales manager about our issue, and prior problems with the service dept. He swears that this will get fixed the first time, so we will see.

I appreciate the response and will take you up on the offer if this shop fails me again, thanks.
1lowford is offline  
    Reply With Quote
Old 11-27-2012, 08:28 AM   #5
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,096
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by 1lowford View Post
We had a chat with the sales manager about our issue, and prior problems with the service dept. He swears that this will get fixed the first time, so we will see.

I appreciate the response and will take you up on the offer if this shop fails me again, thanks.
Thanks for the update, 1lowford. It sounds like the sales manager is doing what he can to ensure that they take care of you. If you need my assistance, I'm just a PM away.

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 01-08-2013, 07:40 PM   #6
1lowford
Focus Rookie
 
1lowford's Avatar
 
Join Date: Nov 2012
Fan#: 106633
Location: lagrande, OR
What I Drive: '10 SE

Posts: 3
FF Reputation: 1 1lowford Good Standing Member
Buy-Sell-Trade Rating: (0)
To get back to what happened, Found out the ignition switch was going out. Ford rejected it under warranty, so the bought warranty covers it $100 bill for a part I could have done myself for $60. Not thrilled, but at least it's fixed.
1lowford is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:28 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.