2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)

[DougC]

Just got a call from my dealer to update me on the status of front suspension repair number four.... here is what they changed out this time:
Struts (second replacement)
Strut tops (third or fourth replacement.... can't recall any longer)
Lower control arms (first replacement)

[Dysan911]

Originally Posted by DougC

Just got a call from my dealer to update me on the status of front suspension repair number four.... here is what they changed out this time:
Struts (second replacement)
Strut tops (third or fourth replacement.... can't recall any longer)
Lower control arms (first replacement)

Repair # 4? You should qualify now for the lemon law on repair # 3.

[Dysan911]

I emailed my Service manager the other day and referenced my invoice # of my fix done in early June. I asked if they did both sides or just the one side. He confirmed today that they only replaced parts on the one side and that the noise I'm hearing now could certainly be from the other side now but would like me to bring the car in to have it checked out.

So if anyone that's had their car in for the TSB Fix and a few months later the noise returns. Can you confirm the TSB was applied to both Struts? Maybe like me the repair was only applied to one side and now your hearing the unfixed side.

I'll wait a couple more weeks and then bring mine in and see what they can do for me.

[dyn085]

When they applied the TSB to my car, they replaced the l/h strut when the complaint was for the r/h side. The quiet side remained quiet while the noisy side remained noisy. They replaced the strut, bearing, and lower control arm.

A couple thousands miles later and both sides were noisy, though the r/h side is definitely worse.

[HuskerFocus]

Originally Posted by Dysan911

I emailed my Service manager the other day and referenced my invoice # of my fix done in early June. I asked if they did both sides or just the one side. He confirmed today that they only replaced parts on the one side and that the noise I'm hearing now could certainly be from the other side now but would like me to bring the car in to have it checked out.

So if anyone that's had their car in for the TSB Fix and a few months later the noise returns. Can you confirm the TSB was applied to both Struts? Maybe like me the repair was only applied to one side and now your hearing the unfixed side.

I'll wait a couple more weeks and then bring mine in and see what they can do for me.

Mine was only done to the driver side. I took it in complaining of a noise I thought was coming from the passenger side ... but I got the response "We couldn't hear it..."

[FordCustomerService]

Originally Posted by Strix

...Here I was thinking that I could get it fixed if it got bad enough as to be undeniable...

Strix,

I see Krystal tried to call you and has a follow-up scheduled before the end of the day today.

Originally Posted by BlazeFocus

...It doesn't do it all the time on my vehicle and temperature is becoming less and less of a contributing factor...

Originally Posted by cwmehring

...My Ti is soy ding worse by the day...

Originally Posted by FordFocursing

I'm at 20k miles and have the frictiony noise (aka marbles-in-a-metal-bucket aka ball-bearings) and massive stutter at take off...

Originally Posted by jrn146

I have to say that mine is noticeably quieter since it's gotten cold...

Originally Posted by Shantheman2012

...My clunk has been noticeably better when it is cold out...

Originally Posted by DougC

...Mine got worse when it got cold out!...

Originally Posted by Dysan911

...I'll wait a couple more weeks and then bring mine in and see what they can do for me.

Originally Posted by dyn085

...A couple thousands miles later and both sides were noisy, though the r/h side is definitely worse.

Originally Posted by HuskerFocus

...I took it in complaining of a noise I thought was coming from the passenger side ... but I got the response "We couldn't hear it..."

I’m sorry for not checking in on this thread sooner, guys. I want to reach out to those with a concern so I can escalate up to your regional customer service managers. If you haven’t already, please send me a PM with your full name, best daytime phone number, approximate mileage, VIN, and dealer name/state.

Cory

[jrn146]

Cory, unless you and Ford have a fix for us please don't waste our time. I'm sure you have pretty much all of our Vin's and contact info. I don't have time to keep going to the dealer so they can keep replacing the same parts that aren't fixing the problem. For the record, when the TSB was done on mine it was done to both sides. It made no difference at all in my car.

[Shade-010]

Originally Posted by jrn146

Cory, unless you and Ford have a fix for us please don't waste our time. I'm sure you have pretty much all of our Vin's and contact info. I don't have time to keep going to the dealer so they can keep replacing the same parts that aren't fixing the problem. For the record, when the TSB was done on mine it was done to both sides. It made no difference at all in my car.

+1 this... Still no fix here, then I was told by Ford Corp, since the dealer I took it to, said it was "NORMAL" then they couldn't do anything... WTF??

[gostinger]

Smoke and mirrors guys!

[Zillon]

Originally Posted by jrn146

Cory, unless you and Ford have a fix for us please don't waste our time. I'm sure you have pretty much all of our Vin's and contact info. I don't have time to keep going to the dealer so they can keep replacing the same parts that aren't fixing the problem. For the record, when the TSB was done on mine it was done to both sides. It made no difference at all in my car.

At least some of you have at least gotten parts replaced.