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Old 01-04-2013, 10:24 AM   #41
FordService
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Originally Posted by 04SVTF303 View Post
...Tonight I pulled into my hotel and turned the car off. Made some random beeping and then the panic alarm went off...
04SVTF303,

I arranged for a follow-up from your regional CSM to help. Expect a call before the end of the day today.

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Sorry to hear of your troubles . I really wanted to love my new Focus as well and have given the dealer multiple attempts at fixing my vehicle to no avail...
Iíve sent you another PM, gostinger; please see your inbox.

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...There's a diagnostic mode available through the MFT that might help.

(shamelessly copied from the Internet)...
oritpro,

Itís good to see you help out like this. Thanks!

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Originally Posted by TCOC rel1 View Post
I like the FORD racing one, but can you make one that says powered by Troyer? (or Troyer Performance?)
Thatís a great idea to submit here, TCOC rel1:

http://action.Ford.com/page/s/your-badge-idea

Cory
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Old 01-04-2013, 11:31 AM   #42
JimsterG
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Too bad you can't go to Holmes Tuttle Ford in Tucson. They do great work. They also do a fantastic job in prepping the car before you pick it up. I have a 2012 5DR SEL with the DCT with almost 38,000 miles already and it has never had to go to the dealer for warranty work. But I do take it there for oil changes and tire rotations. I used to think that the Saturn dealers were customer focused, but Holmes Tuttle in Tucson is fantastic and I don't say that about a lot of things.
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Old 01-04-2013, 11:52 AM   #43
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I live in Huntington Beach, CA now. Whole new group of dealers to tell me they can't duplicate shit.
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Old 01-04-2013, 01:41 PM   #44
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Whole new group of dealers to tell me they can't duplicate shit.
Cory, how does one go about opening their own dealership? Seems pretty easy to me.

Sell car, do regular maintenance, don't fix issues, profit.

Just kidding, but seriously.
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Old 01-04-2013, 04:45 PM   #45
dan50
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Cory, how does one go about opening their own dealership? Seems pretty easy to me.

Sell car, do regular maintenance, don't fix issues, profit.

Just kidding, but seriously.
The part about the Ford service network I really don't get is that if they are paid to fix cars under warranty, why are they so reluctant to do so? Is there an unreasonably small amount of time allowed for diagnosis versus fixing?

I understand they will be eventually found out if they fix things that aren't broken, but why else wouldn't they invest the time in figuring out why a customer's car is misbehaving?
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Old 01-04-2013, 04:58 PM   #46
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The part about the Ford service network I really don't get is that if they are paid to fix cars under warranty, why are they so reluctant to do so? Is there an unreasonably small amount of time allowed for diagnosis versus fixing?

I understand they will be eventually found out if they fix things that aren't broken, but why else wouldn't they invest the time in figuring out why a customer's car is misbehaving?
I honestly don't know - laziness?

EDIT: It's not like the transmission technician is spending all of his time selling cars on the floor and gets commission and it pays better than fixing cars. He's paid to fix cars... I just don't get it.
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Old 01-05-2013, 03:44 PM   #47
e30og
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umm or he cant figure it out or get the authorization from Ford to fix it. I feel like all these DCT issues have maybe a couple possible solutions so either Ford isnt giving the green light or the mechanics are idiots
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Old 01-07-2013, 08:29 AM   #48
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Originally Posted by 04SVTF303 View Post
I live in Huntington Beach, CA now...
04SVTF303,

I sent you a follow-up PM about your concern.

Quote:
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Cory, how does one go about opening their own dealership?...
Are you looking to start your own dealership, PratoN? LOL JK

Cory
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Old 01-23-2013, 02:16 PM   #49
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Another dealer. Same response. I was told by the customer service manager for this region that there was a new version of MFT released in December. Service tech told me that was BS. Same issues. Same answers. Cannot duplicate. I'm really not surprised at. Annoyed I wasted another 3 hours of my life on this pile of shit, though.

Was turning a corner a couple days ago, traffic was coming so I got on it. The car sat there for 3 seconds before it could figure out what gear to put it in. Then it shifted so low in the power band it crawled for another 3 to 4 seconds, jumped into another gear before downshifting and actually getting out of peoples way. This is normal operation. The grinding and missed shifts are all normal operation.
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Old 01-23-2013, 02:40 PM   #50
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Man. This is quite the chronicle you have going on SVTF. Some one get this man a new damn car.
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