Waiting for a part for my 2012 Titanium...how long is too long? - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 12-11-2012, 08:59 AM   #1
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 310
Points 2,036, Level 27
Points: 2,036, Level: 27 Points: 2,036, Level: 27 Points: 2,036, Level: 27
Level Up 24% Completed
Level up: 24% Level up: 24% Level up: 24%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
Waiting for a part for my 2012 Titanium...how long is too long?

About 6 or 7 weeks ago I was told by my service manager that they needed to order a "repair kit" to fix the headliner on my Focus.

After about 4 weeks I called to get an update and was finally told (after a bit of a runaround) that the part was on backorder.

I'm now approaching 7 weeks and still haven't heard from the dealer. Is this a normal waiting time for a part?

I'm trying to be loyal to my local dealer, but I'm starting to consider contacting the closest competing Ford dealership.


Shorty Long is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 12-11-2012, 09:05 AM   #2
cbdallas
Focus Addict
 
cbdallas's Avatar
 
Join Date: Jun 2012
Fan#: 100296
Location: Wylie, TX
What I Drive: 2014 Titanium 5-speed

Posts: 872
Points 2,425, Level 29
Points: 2,425, Level: 29 Points: 2,425, Level: 29 Points: 2,425, Level: 29
Level Up 84% Completed
Level up: 84% Level up: 84% Level up: 84%
Forum Activity 2%
Activity: 2% Activity: 2% Activity: 2%
FF Reputation: 3 cbdallas Good Standing Member
Buy-Sell-Trade Rating: (0)
If a part is on backorder, contacting another dealer won't help, unless that other dealer happens to have one in stock. But....if your dealer is worth a , they would've checked the stock of your local dealerships before ordering a back-ordered part.
cbdallas is offline  
    Reply With Quote Quick reply to this message
Old 12-11-2012, 09:26 AM   #3
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 310
Points 2,036, Level 27
Points: 2,036, Level: 27 Points: 2,036, Level: 27 Points: 2,036, Level: 27
Level Up 24% Completed
Level up: 24% Level up: 24% Level up: 24%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
thanks...the only reason i'd contact another dealer is if i decide my local dealer is giving me the runaround and isn't really committed to fixing my headliner

i'm just trying to figure out if i'm being unreasonable in suspecting that might be the case

Quote:
Originally Posted by cbdallas View Post
If a part is on backorder, contacting another dealer won't help, unless that other dealer happens to have one in stock. But....if your dealer is worth a , they would've checked the stock of your local dealerships before ordering a back-ordered part.
Shorty Long is offline  
    Reply With Quote Quick reply to this message
Old 12-11-2012, 02:13 PM   #4
misfire
Moderator
 
misfire's Avatar
 
Join Date: Jan 2006
Fan#: 31379
Location: West Chester, PA
What I Drive: 2012 SEL Hatch, 2014 Mazda CX-5

Posts: 16,111
Points 16,915, Level 83
Points: 16,915, Level: 83 Points: 16,915, Level: 83 Points: 16,915, Level: 83
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 3%
Activity: 3% Activity: 3% Activity: 3%
FF Reputation: 31 misfire Great Standing Member
Buy-Sell-Trade Rating: (13)
call 1-800-392-FORD. tell them that your dealership is waiting for a part and you would like to know if Ford can expedite it. If it's on backorder, it's probably vendor ship and Ford is most likely waiting for the manufacturer to send it to them.
__________________
Will aka Misfire
2003 LX "traded in"/2010 SES "traded in"/2012 SEL Hatch "current"
misfire is offline  
    Reply With Quote Quick reply to this message
Old 12-11-2012, 02:41 PM   #5
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,538
Points 3,279, Level 35
Points: 3,279, Level: 35 Points: 3,279, Level: 35 Points: 3,279, Level: 35
Level Up 53% Completed
Level up: 53% Level up: 53% Level up: 53%
Forum Activity 16%
Activity: 16% Activity: 16% Activity: 16%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Shorty Long View Post
...i'm just trying to figure out if i'm being unreasonable in suspecting that might be the case
I know Mary is looking into this for you, Shorty Long; she’ll call you before the end of the day tomorrow.

Quote:
Originally Posted by cbdallas View Post
If a part is on backorder, contacting another dealer won't help, unless that other dealer happens to have one in stock...
Quote:
Originally Posted by misfire View Post
call 1-800-392-FORD. tell them that your dealership is waiting for a part and you would like to know if Ford can expedite it...
Thanks a bunch for offering your help, guys; it’s awesome to see the support.

Cory
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 07:47 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat