Rocker panel snapped after taking delivery of new Focus - Page 2 - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 12-08-2012, 08:16 PM   #11
Just Tom
Focus Enthusiast
 
Join Date: Nov 2012
Fan#: 106663
Location: Sunny SoCal, CA
What I Drive: 2013 Focus Ti (5 Dr.)

Posts: 244
Points 1,198, Level 18
Points: 1,198, Level: 18 Points: 1,198, Level: 18 Points: 1,198, Level: 18
Level Up 98% Completed
Level up: 98% Level up: 98% Level up: 98%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 3 Just Tom Good Standing Member
Buy-Sell-Trade Rating: (0)
By the way...I checked with Tousley Ford, I believe that is the name of the dealer and they said they would sell me the part for only $84.43 My hometown dealer wants $149.00 for the part alone + $80.00 or so to install it, which as feta_mpg stated, since it clips on I could do myself in probably 20 minutes or less. I asked my dealer if he would match the price and he said they couldn't do it.
Just Tom is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 12-08-2012, 08:27 PM   #12
hand-filer
Focus Enthusiast
 
hand-filer's Avatar
 
Join Date: Oct 2011
Fan#: 90895
Location: Wpg, Canada
What I Drive: One less Ford

Posts: 343
FF Reputation: 1 hand-filer Good Standing Member
Buy-Sell-Trade Rating: (0)
Don't let Ford get away with this.This is clearly a defect or assembly issue. Not an act of God, mother nature or any other lame excuse they can come up with.
__________________
2012 Mustang Brembo GT - Kona Blue
2013 Acura RDX - Alabaster Silver
hand-filer is offline  
    Reply With Quote Quick reply to this message
Old 12-08-2012, 08:40 PM   #13
Just Tom
Focus Enthusiast
 
Join Date: Nov 2012
Fan#: 106663
Location: Sunny SoCal, CA
What I Drive: 2013 Focus Ti (5 Dr.)

Posts: 244
Points 1,198, Level 18
Points: 1,198, Level: 18 Points: 1,198, Level: 18 Points: 1,198, Level: 18
Level Up 98% Completed
Level up: 98% Level up: 98% Level up: 98%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 3 Just Tom Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by hand-filer View Post
Don't let Ford get away with this.This is clearly a defect or assembly issue. Not an act of God, mother nature or any other lame excuse they can come up with.
I sent Ford Cust Svc a PM describing the problem. Hopefully they will escalate this to a Regional Factory Rep and maybe we can resolve it that way. I'm still hopeful. I'll let you guys know how it all turns out.
Just Tom is offline  
    Reply With Quote Quick reply to this message
Old 12-08-2012, 08:58 PM   #14
Some Guy From NY
Focus Enthusiast
 
Some Guy From NY's Avatar
 
Join Date: Jul 2012
Fan#: 101517
Location: Brooklyn, NY
What I Drive: 2012 SGM Focus SEL sedan DCT

Posts: 493
FF Reputation: 3 Some Guy From NY Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Just Tom View Post
I sent Ford Cust Svc a PM describing the problem. Hopefully they will escalate this to a Regional Factory Rep and maybe we can resolve it that way. I'm still hopeful. I'll let you guys know how it all turns out.
if not, order it from Tousley Ford and see if your dealer will install it (or a bodyshop) if you do not want to install it yourself. Still will cost some money, but much less obviously than buying the part from your local dealer.
__________________
Mods: Drop in K&N filter, Steeda RSB, MS3 RMM, Remote start, Llumar tint, Ti engine cover, Husky floor mats, OEM splash guards
Some Guy From NY is offline  
    Reply With Quote Quick reply to this message
Old 12-08-2012, 11:29 PM   #15
flingwing1969
Focus Enthusiast
 
flingwing1969's Avatar
 
Join Date: Nov 2011
Fan#: 91700
Location: Morgan Hill, CA
What I Drive: 2012 white platinum Forcus SEL 303A

Posts: 455
FF Reputation: 2 flingwing1969 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Some Guy From NY View Post
if not, order it from Tousley Ford and see if your dealer will install it (or a bodyshop) if you do not want to install it yourself. Still will cost some money, but much less obviously than buying the part from your local dealer.
If I've got the right part number, it's $80 at Tousley Ford's online store - not including shipping. https://www.tousleyfordparts.com/mem...&siteid=214771
__________________
2012 Focus SEL 303A, moon roof, etc
2012 Yamaha TW200 Dual Sport
1975 Jeep CJ -built
1974 Dodge W300 Power Wagon dump truck
2002 Kubota B-21 tractor-loader-backhoe
flingwing1969 is offline  
    Reply With Quote Quick reply to this message
Old 12-09-2012, 01:39 PM   #16
Just Tom
Focus Enthusiast
 
Join Date: Nov 2012
Fan#: 106663
Location: Sunny SoCal, CA
What I Drive: 2013 Focus Ti (5 Dr.)

Posts: 244
Points 1,198, Level 18
Points: 1,198, Level: 18 Points: 1,198, Level: 18 Points: 1,198, Level: 18
Level Up 98% Completed
Level up: 98% Level up: 98% Level up: 98%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 3 Just Tom Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by flingwing1969 View Post
If I've got the right part number, it's $80 at Tousley Ford's online store - not including shipping. https://www.tousleyfordparts.com/mem...&siteid=214771
Thanks for checking. You're right Tousley sells the same part for about $70.00 less than what I've seen at other dealers.
Just Tom is offline  
    Reply With Quote Quick reply to this message
Old 12-09-2012, 07:59 PM   #17
oritpro
Focus Enthusiast
 
oritpro's Avatar
 
Join Date: Mar 2012
Fan#: 96148
Location: Portland, OR
What I Drive: 2012 Subaru Impreza Sport Limited

Posts: 441
Points 749, Level 14
Points: 749, Level: 14 Points: 749, Level: 14 Points: 749, Level: 14
Level Up 49% Completed
Level up: 49% Level up: 49% Level up: 49%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 oritpro Good Standing Member
Buy-Sell-Trade Rating: (0)
Yeah. I went to take the Focus through the car wash yesterday and as the attendant was about to take my money he started pointing at the front of my car saying something about the bumper (he couldn't speak English very well). I stepped out to take a look and the bottom black plastic cover on the bumper was half separated and about ready to fall off.

I was able to get it snapped back on enough to get it through the car wash but there's still a bit of a gap. Hopefully this isn't a sign of things to come, the car is only 9-months old. I guess I'll have to start doing a 30-point inspection every time I want to take a drive to make sure things are still attached.
oritpro is offline  
    Reply With Quote Quick reply to this message
Old 12-11-2012, 04:05 PM   #18
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,456
Points 3,219, Level 35
Points: 3,219, Level: 35 Points: 3,219, Level: 35 Points: 3,219, Level: 35
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 22%
Activity: 22% Activity: 22% Activity: 22%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Just Tom View Post
I sent Ford Cust Svc a PM describing the problem. Hopefully they will escalate this to a Regional Factory Rep and maybe we can resolve it that way. I'm still hopeful...
I see your latest PM, Just Tom; Iíll shoot you a reply within the next day or so.

Quote:
Originally Posted by oritpro View Post
...I was able to get it snapped back on enough to get it through the car wash but there's still a bit of a gap...
oritpro,

Has everything been holding together after your car wash? I donít want you to fall apart from stress. LOL JK

Seriously though, drop me a line via PM with your contact info and Iíll lend a hand. Please be sure to include your full name, VIN, mileage, best daytime phone number, and dealer details.

Cory
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote Quick reply to this message
Old 12-11-2012, 10:45 PM   #19
oritpro
Focus Enthusiast
 
oritpro's Avatar
 
Join Date: Mar 2012
Fan#: 96148
Location: Portland, OR
What I Drive: 2012 Subaru Impreza Sport Limited

Posts: 441
Points 749, Level 14
Points: 749, Level: 14 Points: 749, Level: 14 Points: 749, Level: 14
Level Up 49% Completed
Level up: 49% Level up: 49% Level up: 49%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 oritpro Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
oritpro,

Has everything been holding together after your car wash? I don’t want you to fall apart from stress. LOL JK

Seriously though, drop me a line via PM with your contact info and I’ll lend a hand. Please be sure to include your full name, VIN, mileage, best daytime phone number, and dealer details.

Cory
Hi Cory,

Everything is fine. I was able to re-attach the trim piece or most of it anyway. There's still a small gap but it's not that noticeable. I plan on having the dealer look at it next time the car goes in for an oil change. They've done an excellent job taking care of any issues I've had which contrary to my pessimistic attitude, have been extremely minor.
oritpro is offline  
    Reply With Quote Quick reply to this message
Old 12-12-2012, 12:03 PM   #20
Just Tom
Focus Enthusiast
 
Join Date: Nov 2012
Fan#: 106663
Location: Sunny SoCal, CA
What I Drive: 2013 Focus Ti (5 Dr.)

Posts: 244
Points 1,198, Level 18
Points: 1,198, Level: 18 Points: 1,198, Level: 18 Points: 1,198, Level: 18
Level Up 98% Completed
Level up: 98% Level up: 98% Level up: 98%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 3 Just Tom Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
I see your latest PM, Just Tom; Iíll shoot you a reply within the next day or so.
Thanks Cory. I look forward to hearing back from you.
Just Tom is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 07:45 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Cadillac ATS-V, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.