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Old 06-09-2012, 04:27 PM   #41
RedoFromStart
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As I expected, the service department at my dealership gave me the same old run-arounds that I've gotten from all other service departments of American automobile manufacturers.

If you listen to the tech who argued with me about what I saw on my own dashboard for a month straight (because we customers are all just so stupid that we don't know what we experience and need qualified Technicians to alter our perception), he'll have you believing not only does the gas gauge just barely show incorrect, that it's apparently normal for the gas gauge to read 2 gallons less than the tank has in it, remaining on E with the low fuel indicator blaring in your face once there is 1/4 tank or less of gas.

I haven't even made the first payment on it and I've had it in the service department 3 times already. It doesn't even have license plates yet.

Who would have thought that the first car manufacturer in the USA, who has been making them for over a century, would begin making cars with fuel gauges that read incorrectly by design and consider that normal? What a disgrace.

Imagine that...a car touted as a big fuel-saving vehicle, but in lieu of hoping you can pay for your next tank of gas, you have to worry at 1/4 tank how far you'll be able to drive because you don't actually know how much gas you have.

Last edited by RedoFromStart; 06-09-2012 at 08:16 PM.
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Old 06-09-2012, 04:44 PM   #42
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Originally Posted by FordCustomerService View Post
Hi Lardgee47,

To have your vehicle issues addressed, please call Ford UK Customer Relationship Center at 0845.841.1111, as they will be able to discuss your concerns.

Please keep me posted on the results.

Noemi
I know this post is a couple of months old, but why, why, why would Canadian customers have to go through U.K. customer service? I know Ford Canada's customer service is horrible, but that is getting drastic.

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Old 06-14-2012, 03:52 PM   #43
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I know this post is a couple of months old, but why, why, why would Canadian customers have to go through U.K. customer service? I know Ford Canada's customer service is horrible, but that is getting drastic.

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Yah, I was kinda wondering that as well
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Old 07-19-2012, 11:39 PM   #44
Graeme S
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Sorry to bump this from the dead, just hoping for some enlightenment.

My mom's tank says "0km remaning on tank" even when there's about 7L (1.8gal) left in the tank. Does anyone know why this happens, or if there's a solution?
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Old 08-02-2012, 06:29 AM   #45
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I've been having quite the month with my car. First indication that there was anything wrong was at the end of June, when my car lost power and stalled a few blocks from my house. Tried to restart it and it just cranked away, shaking pretty violently in the process. I called roadside assistance and had it towed to the dealer, where they discovered it was completely out of fuel. I was incredulous because the gauge was reading 1/4 full at the time it stalled. Initially, they said they couldn't find anything wrong with it, and -surprise, surprise- sent me on my way. I was now watching the gauge like a hawk. The first thing I noticed was that it stayed on full for the first half of the tank, and would then drift from 3/4 to full. I took it back to the dealer twice more, and they eventually figured out that the fuel tank was warped, and replaced it. All seemed well; when I picked it up, the gauge was actually sitting in the red, (was almost empty), and I filled it up. Back to the same old, same old. Stayed showing full for over 100 miles on the trip odo. Called the dealer back, and was told to bring it in.

At this point, with 160 miles on the tank, they had it overnight, and called me back and said nothing was wrong, and the reading was correct. They gave it back to me with the gauge showing about 2/5 full. Last night, when driving to work, (11 mile trip, mostly freeway) Gauge started at 1/4 full, and during my time on the freeway started to creep up to 1/2. Then, while going about 60 miles per hour on I-43 just south of downtown Milwaukee, the thing lost power again. I had to cut across four lanes of traffic and made it to the breakdown lane just as the engine shut off. (Narrowly avoided a serious crash with a black suburban - driver gave me the one fingered salute as she went by) Roadside assistance guy gave me two gallons of gas, and it started right up. Gauge still showed half full!

So, today I guess it's back to the dealer to throw my keys at the guy and tell him to keep the car until they're sure it's fixed. I love this car, and I'm a loyal Ford customer, but I'm tearing my hair out over this.

Last edited by Milwaukee, WY; 08-02-2012 at 08:59 PM.
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Old 12-06-2012, 01:32 PM   #46
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Two weeks ago I ran out of gas with just shy of 1/4 tank of gas showing. The dealer replaced the fuel level sending unit and it worked for 2 weeks. Now my car stays on full for 200km, goes down to 3/4 full at 450km.... WTF? Wow, never thought this car could get 1800 km per tank! hahaha. So once again I have it booked in for another dealer visit.
This is my first Ford in 35 years and probably a short lived last Ford as I have had it in to the dealer 5 times in the first 3 months of ownership.... Quality is... Job None! Absolutely love the way the car drives but it is the most unrelieable/possessed car I have ever owned by a longshot!!!! I used to complain about people being dangerous drivers... now I worry about my car trying to kill me... seriously!

Ok... rant over! hahaha

Anybody out there have a similar issue and actually get a permanent fix so I don't run out of gas again in the middle of rush hour again? Thanks in advance....
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Old 12-06-2012, 05:31 PM   #47
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Quote:
Originally Posted by Kevin_agar View Post
Two weeks ago I ran out of gas with just shy of 1/4 tank of gas showing. The dealer replaced the fuel level sending unit and it worked for 2 weeks. Now my car stays on full for 200km, goes down to 3/4 full at 450km.... WTF? Wow, never thought this car could get 1800 km per tank! hahaha. So once again I have it booked in for another dealer visit.
This is my first Ford in 35 years and probably a short lived last Ford as I have had it in to the dealer 5 times in the first 3 months of ownership.... Quality is... Job None! Absolutely love the way the car drives but it is the most unrelieable/possessed car I have ever owned by a longshot!!!! I used to complain about people being dangerous drivers... now I worry about my car trying to kill me... seriously!

Ok... rant over! hahaha

Anybody out there have a similar issue and actually get a permanent fix so I don't run out of gas again in the middle of rush hour again? Thanks in advance....
After my last incident in August, the dealer kept my car for over a week. They basically replaced most of the fuel systems. The culprit was stuck purge valves. They also discovered that when the purge valves initially collapsed the fuel tank, the fuel pump was damaged. In the end, they replaced the purge valves, fuel tank, sending unit, and fuel pump. Then they filled it and drove it until empty to ensure it was fixed. And it is. No problems since then, but my confidence in Ford has taken a huge hit. Not even my horrible 1999 Explorer ever tried to kill me.
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Old 12-03-2013, 03:21 PM   #48
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I own a 2012 Ford Focus SE Hatch in gray. My car is in the shop at the moment for sort of the same issue. For example, when I sit in idle my fuel gauge will read that I have no fuel yet I had a full tank or 3/4 full of fuel. Any ideas on what may of caused this issue?? Does this seem the same as everyone else issue??
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Old 12-03-2013, 04:57 PM   #49
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Originally Posted by drumkidd56 View Post
I own a 2012 Ford Focus SE Hatch in gray. My car is in the shop at the moment for sort of the same issue. For example, when I sit in idle my fuel gauge will read that I have no fuel yet I had a full tank or 3/4 full of fuel. Any ideas on what may of caused this issue?? Does this seem the same as everyone else issue??
Hey drumkidd56,

I'd like to put you in touch with your regional customer service manager, who'll work directly with your dealer. Please send me a private message with your full name, best daytime phone number, VIN, mileage, and servicing dealership.

Todd

Last edited by FordService; 01-30-2014 at 01:21 PM.
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Old 01-28-2014, 11:48 PM   #50
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I got a 2010 Ford Focus back in June and had no problems until recently. Last week my car wouldn't start. I got a jump start and once the car started up, the miles to empty read 0 and the low fuel light was on. When I parked the car earlier that day, I had 80 miles to empty. After a few minutes the miles to empty when up, but it still was inaccurate. The next day I took the car into the dealer, where they replaced the battery and told me to fill up my car and then reset the fuel economy. I reset the mileage and my car had more than 450 miles to empty, which has never happened. All was well, until yesterday and today. When I went to start my this morning I had 415 miles to e. After only letting the car run for a few minutes, it went down to 410 and continued to rapidly decrease until I got to work, which is less than 10 miles away. I now have 298 miles to e and I have not driven anywhere near 150 miles in a week. I'm not even sure how much gas is still in my car at this point because when I start it tomorrow, the reading will probably have changed again. I'm taking it into the dealer in the morning. I just wish the mechanics would've listened to me when I brought the car in last week, because the issue is still present.
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