Oil Leak: Dealer said Ford stated This is NORMAL

[FordCustomerService]

Originally Posted by xf7975

My Focus just passed 20,000 miles. I've also experienced the rattling/chattering sound at 40mph and stuttering issues in my Focus. On Sunday, as I was doing an oil change, I saw some oil seeping out of the area between the engine and transmission. I took it into the dealer this morning and at the end of the day, they confirmed the oil out of the leak is transmission fluid. They said they'll have their transmission expert look at it tomorrow. They currently have me on a loaner Focus. Hopefully this issue gets resolved.

Hi xf7975,

Thanks for sharing your experience. It sounds like your dealership is taking good care of you and working on resolving your concern. If you need my assistance at any point, feel free to reach out to me via PM and I'll see how I can help.

Thanks!
Crystal

[xf7975]

Thanks Crystal for your offer of help!

Today, my Ford Service Rep called and stated that their transmission expert discovered transmission fluid on the clutch and will need to replace it. They said they'll need the car in the shop for a week.

[FordCustomerService]

Originally Posted by xf7975

Thanks Crystal for your offer of help!

Today, my Ford Service Rep called and stated that their transmission expert discovered transmission fluid on the clutch and will need to replace it. They said they'll need the car in the shop for a week.

Thanks for the update, xf7975! Check back in with us when you get your car back and let us know how things went.

Have a great day!
Crystal

[Silver 2012 Focus]

After reading this forum and remembering seeing something odd when I did the last oil change, I put the car up on ramps today and took off the aero cover under the engine to find brown fluid leaking from the seam between the engine and the bell housing. The fluid is slippery so I'm thinking it is transmission fluid.

Recently, I have had some shifts that have vibrated the steering wheel so my guess is the clutches have oil on them.

I went on to the Ford Owners page and scheduled an appointment for 12/11 to have my leak looked at.

TSB 11-12-13 may be in my near future.

[xf7975]

Got my Focus back after 9 days in the shop. The Transmission Input Seals and Clutch were replaced. Car drives great now.

[Kabigon]

Originally Posted by xf7975

Got my Focus back after 9 days in the shop. The Transmission Input Seals and Clutch were replaced. Car drives great now.

Good to hear!

I'm curious as to why they had your car for 9 days.
It seems that this should be a routine procedure by now for most Ford dealer service depts.

[xf7975]

Originally Posted by Kabigon

Good to hear!

I'm curious as to why they had your car for 9 days.
It seems that this should be a routine procedure by now for most Ford dealer service depts.

They probably didn't have the parts in stock and I was told by my service adviser that there was only 1 transmission expert at this particular dealership.

[xf7975]

Originally Posted by Silver 2012 Focus

After reading this forum and remembering seeing something odd when I did the last oil change, I put the car up on ramps today and took off the aero cover under the engine to find brown fluid leaking from the seam between the engine and the bell housing. The fluid is slippery so I'm thinking it is transmission fluid.

Recently, I have had some shifts that have vibrated the steering wheel so my guess is the clutches have oil on them.

I went on to the Ford Owners page and scheduled an appointment for 12/11 to have my leak looked at.

TSB 11-12-13 may be in my near future.

Let us know how it goes!

[Silver 2012 Focus]

Took my car into the dealer today and gave them pictures of the leak. After a couple hours I got a phone call from the dealer and they found the leak and had ordered the parts which should be in tomorrow and the repair done by the end of the day tomorrow. They are arranging for a loaner for the time it is in the shop.

I'll post again when I get it back with the details of what happened.

[xf7975]

Originally Posted by Silver 2012 Focus

Took my car into the dealer today and gave them pictures of the leak. After a couple hours I got a phone call from the dealer and they found the leak and had ordered the parts which should be in tomorrow and the repair done by the end of the day tomorrow. They are arranging for a loaner for the time it is in the shop.

I'll post again when I get it back with the details of what happened.

Nice, your dealership is quick.