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Old 06-07-2012, 11:18 PM   #11
autolite
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I think its great also that there hearing the issues and trying to do something about it to upgrade there faults.Hope it goes deeper that service departments could get fine or some type discipline for not helping or being deceitful to peoples issues.
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Old 06-07-2012, 11:23 PM   #12
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Yes. I understand a lot gets done via PM. I just like to see the ultimate resolution I guess. That's all.

I apologize for stirring it up. It is a valuable service and as long as people are seeing results I'm all for it!
:)
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Old 09-11-2012, 02:56 PM   #13
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Good afternoon all -

Heads up! I'll be transitioning over to Twitter again in order to handle marketing requests, effective Wednesday, September 12th. I'll miss you guys! I've been in contact with our engineers about the front-end clunking and transmission issues. In addition, I've provided them with all relevant customer information; thank you!

The most awesome person I've ever met, Crystal, will be your new Ford rep in this forum as of tomorrow. Just like me, she handled customer assistance tweets, and is very handy with a keyboard. Please give her a warm reception and lots of love!

Please remember, as she gets acclimated to the community, there may be a slight delay with PMs.

Take care,

Thomas
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Old 09-11-2012, 03:38 PM   #14
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The king is dead

Long live the queen


Thanks Thomas, for all of the assistance you have provided.

Welcome Crystal!
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Old 09-12-2012, 03:33 PM   #15
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Hi Titanium Stick!

I look forward to my "reign." :) Many thanks to Thomas for introducing me to the forum. I'm exciting about diving in and getting to know everyone.

-Crystal
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Old 09-12-2012, 03:39 PM   #16
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UR welcome!
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Old 11-28-2012, 03:39 PM   #17
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Hey gang!

Im going to transition over to a new set of forums, helping out folks with their Expeditions, Explorers, Escapes, Flexes and Super Duty trucks. Not to worry, though Im leaving you in the super-capable hands of my colleague, Cory. He and I are switching forums, but well always be available to assist if the other person is out of the office. Ive brought him up to speed on all outstanding customer service issues, but please be patient with him as he acclimates himself to the community; initially there might be a slight delay with addressing private messages. Please join me in welcoming Cory to the community!

Thank you all!
Crystal
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Old 11-28-2012, 04:35 PM   #18
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Thanks for your help, Crystal.

Welcome, Cory.
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Old 11-28-2012, 06:57 PM   #19
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I read a lot of your posts Crystal and thank you for all your hard work, welcome to the forum Cory.
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Old 11-30-2012, 02:43 PM   #20
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Thanks for your help, Crystal. Welcome, Cory.
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I read a lot of your posts Crystal and thank you for all your hard work, welcome to the forum Cory.
lddavis & old1030,

I really appreciate the warm welcome!

Cory
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