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Old 11-21-2012, 02:55 PM   #11
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Join Date: Jun 2011
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Location: Cleveland, United States
What I Drive: 2012 Black Titanium 5-Door

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Originally Posted by 12_T_Hatch View Post
Well the CSM called me shortly after I read the above message from Crystal. After getting some history on the car (and a few jokes about how I need to drive the car more) she asked me to bring it into the Ford dealership here in Ocala. She was very accommodating to my crazy work schedule, offering to let me drop the vehicle off on Friday; since bringing it to the dealership Monday morning guarantees I will be late for work.
I will let you guys and gals know what the prognosis is next week. Oh and shout out to Crystal with Ford Customer Service. She did a great job getting my problem escalated to the right people. I highly recommend PM'ing her if you have any issues and letting her work her magic behind the scenes!!
I realize I've said this exact thing in multiple topics (including this one), but don't think this means your case is going anywhere. I went through the same process and the regional manager just stopped taking calls after a few weeks. She set up some appointments at the good dealerships in the area and every one said the same stuff ("something is obviously wrong but it's throwing no codes, so there's nothing we can do"). The regional manager even said, "There's nothing I can do to force the dealerships to actually work on the car".

She said that since they're independent contractors, Ford can't make them do anything at all. If the dealership says they can't work on it because it throws no codes, I have to live with it.

After a few dealership visits and nothing getting done, I rated her low on the "after-call review". That was the last time I heard from her or was able to contact her. She hasn't picked up the phone since (that was months ago). The reason I rated her low? She set up a conference call with an engineer, then called that day and said "the engineer said there's no reason to talk to you about this and that your car is operating the way it should". How the heck could an engineer know my car was operating the way it should without even knowing anything about my car?

Point being: Don't get your hopes up. Ford has become a company of appeasers that do nothing but talk. Notice that *very* few people on this forum have actually had great experiences with dealerships fixing problems. There are maybe 10 out of the 100 people that have issues. That's a horrible ratio.
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