Complete Work Order that fixed my DCT problems in my 2012

[Kabigon]

Originally Posted by smizak

Or they will have their "Customer Service" managers scream at people over the phone that there is nothing wrong and their cars are "operating as they are designed". Which is what happened to me, despite a visible oil leak and a Ford technician confirming the slipping during takeoff.

That is unbelievable...

I would love to know how Ford (or any dealer service department) considers an oil leak to be "normal".

EDIT: They don't.

According to TSB 11-12-13:
1) Leak?
2) Verify that it is transmission fluid (and not rust inhibitor).
3) If it is transmission fluid, replace 2 seals and clutch assembly.

[InfinityCubed]

Originally Posted by Kabigon

I'm sorry to hear that.

One point is that clutch assemblies are being replaced because they are usually contaminated by an oil leak. In other words, your clutches most likely were not replaced simply because of wear.

Yeah that's what I was thinking, and in that case you would think they would replace whatever was causing the unusual wear to the clutches when they replaced the clutches. However according to my work order, which is the same as the OP's except Ford said they found no leak, they did not do that.

[FordCustomerService]

Originally Posted by dicktfocusnut

Thanks, but no thanks. I've been told by Ford (through the dealer that I trust) that my DCT is "normal". Even my Service Advisor knows it's faulty but can do nothing about it. I'm not going to bother. Just giving up on Ford and trading it in next spring on something else. Honda? Toyota? Buick? Mazda? Don't know. I'd still consider an Escape (I liked my 2006), but think they are over-priced.

Hi dicktfocusnut,

I hate to lose you as a member of the Ford family. Please let me know if your needs change; I'll be happy to see how I can help.

Thanks,
Crystal

[JesseE1981]

Well, the bad luck continues....
Got the call this morning that my car was done. Went it, picked it up, backing out of the parking space I noticed it wasn't right. The car started to shake and vibrate in reverse. I wanted to drive it around some more just to get a better sense of things. Drives AWESOME going forward....but clearly something it not right with the transmission after this TSB with the car/steering wheel vibrating in reverse. It's loud enough to hear, and you can definitely feel it, and the mechanic HAD to back it off the lift in the garage, why the hell would they leave it like that????
So I had my car 10 minutes, turned around and took it right back in. No idea when I'll get it back now.....and of course this is a shortened week. I've never owned anything but a Ford, but this car is really starting to piss me off to no end....

[FordCustomerService]

Originally Posted by JesseE1981

Well, the bad luck continues....
Got the call this morning that my car was done. Went it, picked it up, backing out of the parking space I noticed it wasn't right. The car started to shake and vibrate in reverse. I wanted to drive it around some more just to get a better sense of things. Drives AWESOME going forward....but clearly something it not right with the transmission after this TSB with the car/steering wheel vibrating in reverse. It's loud enough to hear, and you can definitely feel it, and the mechanic HAD to back it off the lift in the garage, why the hell would they leave it like that????
So I had my car 10 minutes, turned around and took it right back in. No idea when I'll get it back now.....and of course this is a shortened week. I've never owned anything but a Ford, but this car is really starting to piss me off to no end....

Hi JesseE1981,

Thanks for taking the time to update us on how things went at the dealership. I know this has been a frustrating experience, but the dealer and your CSM are working together to get this concern resolved. Feel free to contact me via PM if you need any additional assistance.

Thanks,
Crystal

[hotleadsingerguy]

Originally Posted by InfinityCubed

I had mine in a couple of weeks ago and they replaced everything that they replaced on your work order, and I was experiencing the same problems. I can report that as of today (as well as right after I left the dealership) the noise has returned and been the same grinding/rattling/whatever you want to call it in 1-2 and 2-3. Obviously this is the noise that is supposed to "go away" after 1000 miles or whenever the "green clutch" wears in, but I don't see that happening. So if my clutch was worn enough that they had to replace the clutches after 20,000 miles and it still makes the noise, won't they just be replacing another clutch at 40,000 miles?

This is the 10th time I've had it in for this issue, have already escalated to regional managers and all the other rigamarole that comes with that. Regional manager now ignores my calls and doesn't return them after I leave messages. I guess it's time for the formal complaint letter followed by a BBB lemon law complaint. It saddens me because I had such trust in Ford after driving my '96 Ranger for over 12 years with 0 issues. On this car they've had to replace the radio twice, the passenger window switch, and the clutches all before 22,000 miles.

What a disappointment.

*EXACTLY* the same issue here. My regional manager stopped calling me back and stopped picking up the phone. I went to three different dealerships and all denied the issue existed (although two of the 3 told me "there's something wrong", but since the computer wasn't throwing an error they refused to work on it).

It's complete BS. Ford is feigning customer service in order to save face but, judging by the latest consumer reports article, the industry and consumers have already realized it's a lie...Ford is now second from the bottom, in terms of customer service. It's a complete joke that's leaving many customers in the dark and pissed off.

Not to worry. If this type of customer service continues Ford will be out of business in the next 10 years. It's one of the reasons GM was in such rough shape, and it'll bite Ford in their butt too. Some companies just have to learn the hard way how they should care for their customers.

[gostinger]

Well after about a month since my clutch's were replaced, yesterday I got a "transmission too hot please brake" message and a burning smell. Just before this happened the shuddering was getting worse and the transmission started to do the clunking and everything else it use to do. Its back at the dealer and im back into a rental again.

[JesseE1981]

Originally Posted by FordCustomerService

Hi JesseE1981,

Thanks for taking the time to update us on how things went at the dealership. I know this has been a frustrating experience, but the dealer and your CSM are working together to get this concern resolved. Feel free to contact me via PM if you need any additional assistance.

Thanks,
Crystal

Thanks Crystal.

Got another update. Apparently one of the motor mount bolts was installed in the wrong hole (idk, are there just random holes to stick bolts in???), so SOMETHING was grounding out against the frame and making the vibration in reverse. That's been fixed, so I do have my care back now. So far so good.....but I only drive it 3 miles, I'll know more after driving it over Thanksgiving.

[FordCustomerService]

Originally Posted by JesseE1981

Thanks Crystal.

Got another update. Apparently one of the motor mount bolts was installed in the wrong hole (idk, are there just random holes to stick bolts in???), so SOMETHING was grounding out against the frame and making the vibration in reverse. That's been fixed, so I do have my care back now. So far so good.....but I only drive it 3 miles, I'll know more after driving it over Thanksgiving.

Hi JesseE1981,

I'm glad to hear things have been resolved and that you're back in your Focus!

Have a safe and happy Thanksgiving,
Crystal

[JesseE1981]

Just another update....not jumping the gun here yet, but the car, while it's not doing the shudder between first and second, and second into third now, nor is it grinding, the shifting has once again "reverted" (there really is no other word I can think of here to describe that) to a somewhat rough shift in the early gears. I even put the car into S Mode this morning, and coming up to a stop sign I stopped, stepped on the gas to go, and nothing happened....the car then jerked into gear and away I went.