Headliner stains, Dealer seems to be making worse - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace



Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-19-2012, 05:27 PM   #1
SaToX
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 94321
Location: Moncton, Canada
What I Drive: 2012 White Titanium Hatch

Posts: 124
FF Reputation: 4 SaToX Good Standing Member
Buy-Sell-Trade Rating: (0)
Headliner stains, Dealer seems to be making worse

Well What started out as a several small stains in the headliner has turned into a mess. I have been after the for two months to fix this, first being a water stain surrounding the original one, and now their brilliant idea was to call in a company that repairs interiors by dying them. I told them flat out if it is going to make it look worse, or put overspray all over my car don't do it. Well they did it and its not even close.

YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.



SaToX is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 11-19-2012, 06:35 PM   #2
jdetzel
Focus Enthusiast
 
Join Date: Aug 2012
Fan#: 102548
Location: Austin, TX
What I Drive: 2012 White Titanium Hatchback

Posts: 282
FF Reputation: 1 jdetzel Good Standing Member
Buy-Sell-Trade Rating: (0)
Now that's just stupid!
Where did the stains come from?
Is the roof leaking?
jdetzel is offline  
    Reply With Quote
Old 11-19-2012, 08:23 PM   #3
SaToX
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 94321
Location: Moncton, Canada
What I Drive: 2012 White Titanium Hatch

Posts: 124
FF Reputation: 4 SaToX Good Standing Member
Buy-Sell-Trade Rating: (0)
No roof isn't leaking. Its the glue from the factory that is seeping through the fabric. The yellow stain was less noticeable then the crap ass job they did trying to fix it.
SaToX is offline  
    Reply With Quote
Old 11-19-2012, 09:14 PM   #4
jdetzel
Focus Enthusiast
 
Join Date: Aug 2012
Fan#: 102548
Location: Austin, TX
What I Drive: 2012 White Titanium Hatchback

Posts: 282
FF Reputation: 1 jdetzel Good Standing Member
Buy-Sell-Trade Rating: (0)
Contact Ford Customer Service

http://www.focusfanatics.com/forum/p...=newpm&u=79824
What genius came up with that idea?
You can use this link and send a private message to Ford Customer Service, give them your vin and contact info.
They need to pull the headliner, clean up the adhesive and probably replace it. Luckily you have a hatch so they can get it out without too much trouble.
That headliner is expensive, with it out of the car they may be able to re-dye it so it looks acceptable and it will last.
But if they do not clean up the mess behind it will just keep bleeding through and staining.
jdetzel is offline  
    Reply With Quote
Old 11-20-2012, 08:08 AM   #5
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,090
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by SaToX View Post
Well What started out as a several small stains in the headliner has turned into a mess. I have been after the for two months to fix this, first being a water stain surrounding the original one, and now their brilliant idea was to call in a company that repairs interiors by dying them. I told them flat out if it is going to make it look worse, or put overspray all over my car don't do it...
As jdetzel states below, I'm happy to step in here and get my contacts from Ford Canada involved. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get your information in the right hands and ensure someone contacts you soon.

Quote:
Originally Posted by jdetzel View Post
http://www.focusfanatics.com/forum/p...=newpm&u=79824
What genius came up with that idea?
You can use this link and send a private message to Ford Customer Service, give them your vin and contact info.
They need to pull the headliner, clean up the adhesive and probably replace it. Luckily you have a hatch so they can get it out without too much trouble.
That headliner is expensive, with it out of the car they may be able to re-dye it so it looks acceptable and it will last.
But if they do not clean up the mess behind it will just keep bleeding through and staining.
Thanks for pointing SaToX in my direction, jdetzel.

Have a great day, everyone!
Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 12-17-2012, 08:33 PM   #6
SaToX
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 94321
Location: Moncton, Canada
What I Drive: 2012 White Titanium Hatch

Posts: 124
FF Reputation: 4 SaToX Good Standing Member
Buy-Sell-Trade Rating: (0)
Latest Update, Im about to F^%**G BLOW! Never in my life have I been constantly served with such incompetence. I've been to the damn dealership so many times I should be on the payroll.

Here is my latest trip to the dealer in which made me late for work again.

YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.


This is the last straw FORD, one more chance. If you can't fix something as simple as a headliner right the next time, I'm done.
SaToX is offline  
    Reply With Quote
Old 12-18-2012, 08:15 AM   #7
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,701
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
I had a very similar experience the first time I had my headliner replaced for stains as well. Dome light wouldn't turn off. The overhead console didn't even have a sunroof switch. The ambient light and dome light switch weren't working right and it was all sorts of haywire. They eventually got it on the third try. Good luck!
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 89k miles and counting...
PratoN is online now  
    Reply With Quote
Old 12-18-2012, 06:12 PM   #8
SaToX
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 94321
Location: Moncton, Canada
What I Drive: 2012 White Titanium Hatch

Posts: 124
FF Reputation: 4 SaToX Good Standing Member
Buy-Sell-Trade Rating: (0)
Well, went to the dealership this morning and as soon as I walked in the assistant manager of the service department quickly picked up the phone and shuffled away leaving me with yet another new service rep. So I did take it easy on him, as Im sure they dont have the best job in the world.

But they did put me in a rental this morning and said they would rectify everything on my list. Tomorrow is a new day and we will see . At least they wont get the keys to the rental back until they have reasonable satisfied me. Sad when you feel you need leverage to get them to do their job right.
SaToX is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:11 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.