Ford Buy Back! - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 11-17-2012, 02:49 AM   #1
12_T_Hatch
Focus Enthusiast
 
12_T_Hatch's Avatar
 
Join Date: Jul 2011
Fan#: 87898
Location: Ocala, FL
What I Drive: 12, White Platinum Metallic, Hatch

Posts: 71
FF Reputation: 1 12_T_Hatch Good Standing Member
Buy-Sell-Trade Rating: (0)
Angry Ford Buy Back!

Well ladies and gents, I have reached that point... I have owned "Casper" for 18 months and in that time I have put 31,142 miles on her. (Keep in mind I was out of the country for 6 of the 18 months of ownership...) Sadly though my experience with her has been nothing but headaches - I have had to bring her to the dealership for transmission issues 14 times (not counting regular service related issues - TSB's - Recalls - oil changes - new tires - etc), and half of those times required a two or even three day stay at the dealership... So after being without my car for two days due to my transmission, I decided that enough is enough. Even the service adviser at the dealership I have started using since moving told me that until Ford comes up with a permanent fix I am stuck coming back every few weeks for the transmission to be "reprogrammed" with the latest patch. After hearing that and brooding about it the entire ride home I decided to write Ford Motor Company, notifying them in writing that the problem was still there and if they don't take radical steps to correct this issue I will be forced to pursue my legal options provided to me under the Missouri lemon law. I also included in that letter a copy of every service record I have showing my complaint of a transmission problem plus my retail installment contract showing exactly how much I paid for the vehicle plus all the money I put as a down payment. In the letter I gave them two options buy the car back from me or switch me into a comparably priced and equipped vehicle that I approve of. If they do the later you can rest assured I will either be driving the Focus ST (it only comes with a manual transmission so I shouldn't have the shuddering, hesitation or grinding that I am currently experiencing) or I will abandon the Focus line all together and get into the nicest Fusion I can for 29,000. I also wrote in the letter that they need to re-imburse me all the tax, tags, title and motor vehicle inspection fees I paid to get the Focus road ready.

Anyways, I will let you know what I hear back from them. I gave them ten business days to respond before I start executing on the promise to report them to the BBB, and Missouri Attorney General. This is probably showing me as a sucker, but even with the headache this car is for me - I still LOVE Ford. I am hoping that they stand behind their product and pave the way for me to trade into a different Ford.


12_T_Hatch is offline  
    Reply With Quote
 

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:29 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.