Tsb 12-10-15

[lewisra]

5232 - 2012 Focus Built On Or Before 3/5/2012 - FM Channel Changes After Switching Through Other Audio Modes
See TSB 12-10-15 for details 12-10-15

Anyone able to get further info on this TSB?

[Sponsor]

[JasonM]

Anyone ever get more information about this TSB? Mine definitely does this and was built in first half of 2011.

[lewisra]

Originally Posted by JasonM

Anyone ever get more information about this TSB? Mine definitely does this and was built in first half of 2011.

I'm probably taking mine in next week to get this done. I'll let you know how it goes.

[JasonM]

Ok.. I was more asking if anyone actually had a PDF copy of the TSB. I usually have the most success at my local dealers if I have the TSB in my hand when I talk to them.

[FordIVTteam]

Originally Posted by JasonM

Anyone ever get more information about this TSB? Mine definitely does this and was built in first half of 2011.

Originally Posted by JasonM

Ok.. I was more asking if anyone actually had a PDF copy of the TSB. I usually have the most success at my local dealers if I have the TSB in my hand when I talk to them.

Hi, JasonM -

The 3.2.2 update was intended to fix the issue with presets disappearing.
If you haven't installed this yet, I recommend seeing your dealership for the latest update (3.5.1).

3.5.1 addresses phone compatibility, voice recognition, and/or navigation concerns. Due to the need for vehicles equipped with the navigation option to receive a new SD card, the software is only available at the dealership.
Please note, we do not recommend downloading the update from any source other than a certified Ford dealership.

Let me know if you have any additional questions.

Jaclyn

[JasonM]

Thanks, Jaclyn. I actually have an appointment for Tuesday morning to have 3.5.1 installed. I was trying to figure out if I also needed the 12-10-15 TSB performed, so I could have them both done at the same time. It's great to know that I only need TSB 12-11-01.

[PratoN]

Originally Posted by FordIVTteam

The 3.2.2 update was intended to fix the issue with presets disappearing.
If you haven't installed this yet, I recommend seeing your dealership for the latest update (3.5.1).Jaclyn

I have 3.2.2 and my vehicle still does it. Another user (lewisra?) also stated that 3.5.1 did not fix this issue on their vehicle.

[FordIVTteam]

Originally Posted by JasonM

Thanks, Jaclyn. I actually have an appointment for Tuesday morning to have 3.5.1 installed. I was trying to figure out if I also needed the 12-10-15 TSB performed, so I could have them both done at the same time. It's great to know that I only need TSB 12-11-01.

You're welcome! Everything 3.2.2 addressed is built in to the 3.5.1 software.

Originally Posted by PratoN

I have 3.2.2 and my vehicle still does it. Another user (lewisra?) also stated that 3.5.1 did not fix this issue on their vehicle.

If you're still experiencing this concern post update, please see your dealership for further diagnosis.

Jaclyn

[pozi240]

Originally Posted by PratoN

I have 3.2.2 and my vehicle still does it. Another user (lewisra?) also stated that 3.5.1 did not fix this issue on their vehicle.

You're correct PratoN (as you usually are, LOL), I have 3.5.1, and the FM stations still screw up, and I get "blank" presets at times. I've noticed it also is slow to respond to inputs every once and a while , it seems "hang" a bit(both steering wheel buttons and screen touches). I've contacted my dealer about it, and they said, and I quote "we know about it, and are waiting for another update from Ford to fix it..." LOL... I should be used to this by now....

[JasonM]

This gets me back to my original question. Does anyone actually have a copy of the 12-10-15 TSB that is supposed to address this specific problem? I'd like to see what the procedure is. Being a systems engineer myself has been helpful in the past when the service techs at the Ford dealership and I had to work together to try to figure an issue out. Dealing with all sorts of computerized equipment, from embedded systems up to online services with 100k+ servers, over the past couple of decades has taught me that there are very few issues that are completely new. Most are just slight variations of things that have happened before. :)

When it comes to new stuff like this, the techs at my local dealerships (and I suspect most every dealership) are often at a loss unless there's a very specific TSB from Ford about it or they've seen that exact issue before. While I can play around with it for hours figuring it out if I want, they are locked into doing work that they can charge labor to a customer or Ford for, so they don't have the freedom that I do. I can often do a slightly better job on even routine stuff because I can take my time and tweak/clean every little thing perfectly, where they know they have to get done in the time rated for the task in their systems.