Oil Leak: Dealer said Ford stated This is NORMAL

[SVTisRight4me]

take to a normal mechanic. if he finds the problem get him to fix it.(UNLESS YOUR CAR IS UNDER WARRANTY!). if it is they just didnt want to do warranty work on it cuz they get paid more when its not fixed under warranty.

[mthurman]

Just talked to the dealership and they said that the clutches were saturated with oil so they have ordered new ones to be installed...should be a few more days.

Crystal, thanks for your offer to help. They seem to be doing everything just right so far.

Matt

[socalrider66]

Glad to hear they are getting it fixed. I am taking mine back in on Thursday as oil is still leaking even though they replaced it 6 weeks ago. On the service order I got back, there was no mention of TSB 11-12-13 or replacing the clutch due to oil contamination/saturation, so this time I taking in a print out of the TSB, and Crystal escalated my case and the regional rep has already called me saying that she will be checking in on my car on Friday. =) I will report once I hear back from the dealership.

[mthurman]

good luck socalrider66!

[FordCustomerService]

Originally Posted by mthurman

Just talked to the dealership and they said that the clutches were saturated with oil so they have ordered new ones to be installed...should be a few more days.

Crystal, thanks for your offer to help. They seem to be doing everything just right so far.

Matt

mthurman,

I'm glad to hear that they're taking great care of you. Keep me posted!

Originally Posted by socalrider66

Glad to hear they are getting it fixed. I am taking mine back in on Thursday as oil is still leaking even though they replaced it 6 weeks ago. On the service order I got back, there was no mention of TSB 11-12-13 or replacing the clutch due to oil contamination/saturation, so this time I taking in a print out of the TSB, and Crystal escalated my case and the regional rep has already called me saying that she will be checking in on my car on Friday. =) I will report once I hear back from the dealership.

Hi socalrider66,

It sounds like things are progressing nicely. Please let me know how things go. If you need anything else, I'm just a PM away.

Thanks!
Crystal

[mthurman]

I picked up my car on Friday after dropping it off on Monday. All is well so far. I am going to take the cover off soon and take a look for myself...hopefully no more leak. I received great service from my dealer!

[Kabigon]

Originally Posted by socalrider66

I am taking mine back in on Thursday as oil is still leaking even though they replaced it 6 weeks ago.

What is it that they replaced exactly?

[mthurman]

Rear main seal and clutches

[FordCustomerService]

Originally Posted by mthurman

I picked up my car on Friday after dropping it off on Monday. All is well so far. I am going to take the cover off soon and take a look for myself...hopefully no more leak. I received great service from my dealer!

Great news, mthurman!

Let me know how things go; I'm always available via PM if you need anything in the future.

Have a great day!
Crystal

[xf7975]

My Focus just passed 20,000 miles. I've also experienced the rattling/chattering sound at 40mph and stuttering issues in my Focus. On Sunday, as I was doing an oil change, I saw some oil seeping out of the area between the engine and transmission. I took it into the dealer this morning and at the end of the day, they confirmed the oil out of the leak is transmission fluid. They said they'll have their transmission expert look at it tomorrow. They currently have me on a loaner Focus. Hopefully this issue gets resolved.