Way to go Ford.... - Page 4 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace



Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 10-30-2012, 12:16 PM   #31
Sonic_HedgeHog
Sonic Mk3 Crew #00
 
Sonic_HedgeHog's Avatar
 
Join Date: Sep 2007
Fan#: 50003
Location: Albuquerque, NM
What I Drive: '12 Sterling Focus SE 5dr Sport Pkg

Posts: 13,485
FF Reputation: 19 Sonic_HedgeHog Great Standing Member
Buy-Sell-Trade Rating: (1)
The New York Times article that broke the news post CR did have some good follow up statements specifying that all the models listed as poor in the report are in their first model year and have a plethora of new tech. So, it's not all bad... Joys of year 1...
__________________
Hatch Nation #156. Sonic's Mk3 Crew Founder and #00
Moderator: DURATEC Ti-VCT Performance, ST Performance, MK3 Focus, SW Fanatics, Sonic's MK3 Crew
Sonic_HedgeHog is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 10-31-2012, 12:55 AM   #32
Kabigon
Focus Fanatic
 
Join Date: Jul 2011
Fan#: 88299
Location: Torrance, CA
What I Drive: 2012 sterling gray Titanium

Posts: 2,881
FF Reputation: 9 Kabigon Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by frinesi2 View Post
Dear people of the Focus world who complain about an automatic transmission being slow-shifting, indecisive, and fragile,

Duh . . .

Signed,
There is a reason why they call it a MANual.
Counterpoint:

I've met a few manual drivers who are slow-shifting and indecisive.

The MT82 is known to be fragile.
Kabigon is online now  
    Reply With Quote
Old 10-31-2012, 07:48 AM   #33
jellybean
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 93883
Location: Somewhere, United States
What I Drive: 2012 Sterling Grey Titanium

Posts: 56
FF Reputation: 0 jellybean Newbie
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Hey Fanatics,

If you are experiencing any issues with your vehicle, I want to get involved and see how I can help. Please reach out to me via PM with your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll explore some options and get your regional customer service manager involved.

Have a great day,
Crystal
While I, and I am sure everyone else on this board appreciates your hard work in escalating our cases, I would also like to say this: In my case, My Regional CSM has not returned any or my phone calls. I have called him twice in the past week or so.

So it seems that beyond getting a case number, the Level of Customer Service is in line with the CR reports....FAIL.

When I do talk to him, he is very clear about me not asking technical questions because he is not an engineer, but I find it strange that he has the ability to then ask me if I know how DCT's work and has no problem telling me it is "normal"

So what is the point of all of this. If I am being directed to go to my dealer, and then being told to go to another dealer if the first cannot help, what is the job of Ford Customer Service.....
jellybean is offline  
    Reply With Quote
Old 10-31-2012, 08:25 AM   #34
TboneZX3
Ford Fiend
 
TboneZX3's Avatar
 
Join Date: Oct 2011
Fan#: 90494
Location: Jackson, MO
What I Drive: '12 SE Sport, '01 ZX3, '67 Bronco

Posts: 2,179
FF Reputation: 10 TboneZX3 Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jellybean View Post
So, just playing devils advocate then, would you still buy this car after reading this forum..
I read this forum a lot before I bought my 2012. I bought a manual trans car without MFT and it's been great for 10K miles so far. CR's opinion really means nothing to me.
__________________
Hatch Nation #90
'12 SE Sport 5Dr |╠╬╝|Sterling Grey Metallic|203a|Moonroof|17" Paint/Mach Whls|K&N 57S-4000|FFE RMM|Steeda STB, RSB|JBR bushings
'01 ZX3|╠╬╝|Pitch Black|Prem. pkg.|Moonroof|SVT Snorkel|SVT Springs|S2 Dampers|Steeda STS|Magnaflow exh.
TboneZX3 is offline  
    Reply With Quote
Old 10-31-2012, 08:29 AM   #35
TehMark
Focus Addict
 
TehMark's Avatar
 
Join Date: Jul 2011
Fan#: 87530
Location: Space, United States
What I Drive: 2012 Blue Focus Titanium Hatch

Posts: 628
FF Reputation: 2 TehMark Good Standing Member
Buy-Sell-Trade Rating: (0)
My headliner is falling off and MFT sucks. Good to see Ford rank very low because they deserve it.
__________________
(╯□)╯︵ ┻━┻
TehMark is offline  
    Reply With Quote
Old 10-31-2012, 09:35 AM   #36
GhiaFan
Focus Fanatic
 
GhiaFan's Avatar
 
Join Date: Sep 2007
Fan#: 50498
Location: Tallinn Estonia
What I Drive: 2007 Panther Black Focus 1.6 Ti-VCT

Posts: 1,575
FF Reputation: 12 GhiaFan Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Edbro View Post
What are you basing this off of? I always trusted CR and I thought they worked hard to stay independent and unbiased. Is that not the case anymore?
An example of their suspect methods, lets take a look at their current rating of the Explorer.......20% of new Explorer owners filled out the CR survey indicating more then average problems, 80% of new Explorer owners filled out the CR survey indicating zero problems.
So CR black lists the new Explorer from the overwhelming percentage of dissatisfied owners right
GhiaFan is offline  
    Reply With Quote
Old 10-31-2012, 09:42 AM   #37
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,716
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by TehMark View Post
My headliner is falling off and MFT sucks. Good to see Ford rank very low because they deserve it.
My brother asked me if I saw the article (my whole family is full of Ford/Mustang fanboys) and I said after what Ford has put me through, it doesn't surprise me.
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 91k miles and counting...
PratoN is offline  
    Reply With Quote
Old 10-31-2012, 09:53 AM   #38
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,092
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jellybean View Post
While I, and I am sure everyone else on this board appreciates your hard work in escalating our cases, I would also like to say this: In my case, My Regional CSM has not returned any or my phone calls. I have called him twice in the past week or so...
Hi jellybean,

If you ever have a hard time getting in touch with your CSM, please send me a PM so I can give them a nudge. Again, I'm always happy to get your cases escalated, but I also want to make sure that you're being properly followed up with and that your concerns are being addressed.

A PM is the fastest way to get in touch with me; please reach out if you need anything and I'll see how I can help.

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 10-31-2012, 03:00 PM   #39
Doctor Drew
Focus Enthusiast
 
Doctor Drew's Avatar
 
Join Date: Jan 2011
Fan#: 82372
Location: Dearborn Heights, MI
What I Drive: 2012 SEL 5dr PowerShudder

Posts: 99
FF Reputation: 1 Doctor Drew Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jellybean View Post

When I do talk to him, he is very clear about me not asking technical questions because he is not an engineer, but I find it strange that he has the ability to then ask me if I know how DCT's work and has no problem telling me it is "normal"
"Listen here now, I ain't no engineer so I can't explain how these here dual clutchin' automanual transexuals work, but I figure yers is workin' just fine!"


Doctor Drew is offline  
    Reply With Quote
Old 10-31-2012, 05:57 PM   #40
hand-filer
Focus Enthusiast
 
hand-filer's Avatar
 
Join Date: Oct 2011
Fan#: 90895
Location: Wpg, Canada
What I Drive: One less Ford

Posts: 343
FF Reputation: 1 hand-filer Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Kabigon View Post
Counterpoint:

I've met a few manual drivers who are slow-shifting and indecisive.

The MT82 is known to be fragile.
Some MT82's are fragile. Mine seems to be quite robust based on the abuse I've put it through.
The MT82 problems are a direct result of Chinese outsourcing where quality is not job1!
Sorry for the thread derailment.
__________________
2012 Mustang Brembo GT - Kona Blue
2013 Acura RDX - Alabaster Silver
hand-filer is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:28 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.