Way to go Ford....

[Sonic_HedgeHog]

The New York Times article that broke the news post CR did have some good follow up statements specifying that all the models listed as poor in the report are in their first model year and have a plethora of new tech. So, it's not all bad... Joys of year 1...

[Kabigon]

Originally Posted by frinesi2

Dear people of the Focus world who complain about an automatic transmission being slow-shifting, indecisive, and fragile,

Duh . . .

Signed,
There is a reason why they call it a MANual.

Counterpoint:

I've met a few manual drivers who are slow-shifting and indecisive.

The MT82 is known to be fragile.

[jellybean]

Originally Posted by FordCustomerService

Hey Fanatics,

If you are experiencing any issues with your vehicle, I want to get involved and see how I can help. Please reach out to me via PM with your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll explore some options and get your regional customer service manager involved.

Have a great day,
Crystal

While I, and I am sure everyone else on this board appreciates your hard work in escalating our cases, I would also like to say this: In my case, My Regional CSM has not returned any or my phone calls. I have called him twice in the past week or so.

So it seems that beyond getting a case number, the Level of Customer Service is in line with the CR reports....FAIL.

When I do talk to him, he is very clear about me not asking technical questions because he is not an engineer, but I find it strange that he has the ability to then ask me if I know how DCT's work and has no problem telling me it is "normal"

So what is the point of all of this. If I am being directed to go to my dealer, and then being told to go to another dealer if the first cannot help, what is the job of Ford Customer Service.....

[TboneZX3]

Originally Posted by jellybean

So, just playing devils advocate then, would you still buy this car after reading this forum..

I read this forum a lot before I bought my 2012. I bought a manual trans car without MFT and it's been great for 10K miles so far. CR's opinion really means nothing to me.

[TehMark]

My headliner is falling off and MFT sucks. Good to see Ford rank very low because they deserve it.

[GhiaFan]

Originally Posted by Edbro

What are you basing this off of? I always trusted CR and I thought they worked hard to stay independent and unbiased. Is that not the case anymore?

An example of their suspect methods, lets take a look at their current rating of the Explorer.......20% of new Explorer owners filled out the CR survey indicating more then average problems, 80% of new Explorer owners filled out the CR survey indicating zero problems.
So CR black lists the new Explorer from the overwhelming percentage of dissatisfied owners right

[PratoN]

Originally Posted by TehMark

My headliner is falling off and MFT sucks. Good to see Ford rank very low because they deserve it.

My brother asked me if I saw the article (my whole family is full of Ford/Mustang fanboys) and I said after what Ford has put me through, it doesn't surprise me.

[FordCustomerService]

Originally Posted by jellybean

While I, and I am sure everyone else on this board appreciates your hard work in escalating our cases, I would also like to say this: In my case, My Regional CSM has not returned any or my phone calls. I have called him twice in the past week or so...

Hi jellybean,

If you ever have a hard time getting in touch with your CSM, please send me a PM so I can give them a nudge. Again, I'm always happy to get your cases escalated, but I also want to make sure that you're being properly followed up with and that your concerns are being addressed.

A PM is the fastest way to get in touch with me; please reach out if you need anything and I'll see how I can help.

Crystal

[Doctor Drew]

Originally Posted by jellybean

When I do talk to him, he is very clear about me not asking technical questions because he is not an engineer, but I find it strange that he has the ability to then ask me if I know how DCT's work and has no problem telling me it is "normal"

"Listen here now, I ain't no engineer so I can't explain how these here dual clutchin' automanual transexuals work, but I figure yers is workin' just fine!"

[hand-filer]

Originally Posted by Kabigon

Counterpoint:

I've met a few manual drivers who are slow-shifting and indecisive.

The MT82 is known to be fragile.

Some MT82's are fragile. Mine seems to be quite robust based on the abuse I've put it through.
The MT82 problems are a direct result of Chinese outsourcing where quality is not job1!
Sorry for the thread derailment.