Driving in sport mode shifting from 2-3 problem? - Focus Fanatics
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Old 10-25-2012, 11:06 AM   #31
k1ngkev1n1
Focus Enthusiast
 
Join Date: Aug 2012
Fan#: 103124
Location: Los Angeles, CA
What I Drive: 2012 ford focus SEL

Posts: 336
FF Reputation: 1 k1ngkev1n1 Good Standing Member
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Quote:
Originally Posted by FordCustomerService View Post
Hey gang,

If any of you are having difficulty shifting, or delay when shifting, I want to get your cases escalated to regional customer service managers. To do this, I'll need a little information from you (sent via PM): your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll get your information in the right hands and make sure someone contacts you soon.

If you have any other questions or concerns, feel free to ask via PM as well.

Have a great day!
Crystal
Im just curious how this will help if the techs at the dealer and service adviser say that there is no fix for it and that its considered normal until FORD comes out with a fix... shouldnt you guys just be working on fixing the issue as opposed to sending us back to the dealership numerous times to leave our cars there for days on hand only to come back with them saying, " no fix yet, or updates for your car wait until maybe 10000 miles and see if it fixes itself" really? thats what the adviser told me lol.

We arent going to be able to drive the car at all if we constantly have to take it in for the techs to experiment on until maybe they find something.
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