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Old 10-25-2012, 11:06 AM   #31
k1ngkev1n1
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Quote:
Originally Posted by FordCustomerService View Post
Hey gang,

If any of you are having difficulty shifting, or delay when shifting, I want to get your cases escalated to regional customer service managers. To do this, I'll need a little information from you (sent via PM): your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll get your information in the right hands and make sure someone contacts you soon.

If you have any other questions or concerns, feel free to ask via PM as well.

Have a great day!
Crystal
Im just curious how this will help if the techs at the dealer and service adviser say that there is no fix for it and that its considered normal until FORD comes out with a fix... shouldnt you guys just be working on fixing the issue as opposed to sending us back to the dealership numerous times to leave our cars there for days on hand only to come back with them saying, " no fix yet, or updates for your car wait until maybe 10000 miles and see if it fixes itself" really? thats what the adviser told me lol.

We arent going to be able to drive the car at all if we constantly have to take it in for the techs to experiment on until maybe they find something.
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Old 10-25-2012, 11:52 AM   #32
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Quote:
Originally Posted by k1ngkev1n1 View Post
Im just curious how this will help if the techs at the dealer and service adviser say that there is no fix for it and that its considered normal until FORD comes out with a fix... shouldnt you guys just be working on fixing the issue as opposed to sending us back to the dealership numerous times to leave our cars there for days on hand only to come back with them saying, " no fix yet, or updates for your car wait until maybe 10000 miles and see if it fixes itself" really? thats what the adviser told me lol.

We arent going to be able to drive the car at all if we constantly have to take it in for the techs to experiment on until maybe they find something.
Hi k1ngkev1n1,

Escalating cases gets important information in the hands of our engineers; not to mention the resources that open up once you get a regional customer service manager involved. I know your experience has been frustrating and that multiple service visits aren't anyone's idea of fun, but I would like the opportunity to try and help.

If you'd like to proceed, reach out to me via PM and I'll get the ball rolling.

Thanks,
Crystal
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Old 10-25-2012, 02:44 PM   #33
sogosu
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I understand there are bound to be bugs/issues when new technology is used but what bothers me most is Ford calling this a normal characteristic when it's clear not everyone is experiencing the same behaviour. If they said "OK that does sound odd. We'll see if there is an upcoming update that addresses this issue and if not we'll log something so that it will get looked at in the near future." then that's reasonable. Instead I get the "It's normal" explanation and a couple of pages of documentation that's supposed to show why it is normal but does not even describe the "problem" I'm having.

I'm going with Crystal's advice and open a file with Ford Service Canada and go from there.
If there is nothing released by next year to fix it then I may cut my losses and trade in for another brand and stay away from Ford for a while.
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