Sync directions download incomplete - Page 3

Clemenza · 10-06-2012, 08:21 PM

Why does Sync need to perform maintenance so often? It runs the automatic routine every Sunday, without prompting the user. Then when it's finished, the clock is reset to12:00. Why can't it retain the current time in KAM or simply set it to local time according to the paired phone?

FordIVTteam · 10-09-2012, 03:23 PM

Quote:

Originally Posted by Clemenza

Why does Sync need to perform maintenance so often? It runs the automatic routine every Sunday, without prompting the user. Then when it's finished, the clock is reset to12:00. Why can't it retain the current time in KAM or simply set it to local time according to the paired phone?

Hey, Clemenza -

The system maintenance screen occurs when the SYNC module determines the current amount of data usage is degrading its performance, and a reboot will re-optimize the system.

Some users may experience the reboot every day, whereas, others may never see it. It also depends on several factors, such as:

• If you have the Navigation option and how much you use it.
• How many devices you plug in on a daily basis (i.e. iPod, MP3 player, cell phone, etc.).
• Which version of software you have on your MFT.
• Which cell phone/carrier you have and how many applications you have running in the background.

I hope this helps to clarify!

In regards to the clock, is your vehicle equipped with a navigation system?

Jaclyn

nick625 · 10-12-2012, 02:29 PM

Same problem here on my mew 2012 SEL. Dealer replaced antenna. Didn't fix it. Taking it back in again soon. This is ridiculous.

FordIVTteam · 10-12-2012, 03:09 PM

Quote:

Originally Posted by nick625

Same problem here on my mew 2012 SEL. Dealer replaced antenna. Didn't fix it. Taking it back in again soon. This is ridiculous.

Does your SEL have navigation, nick625? I'm sure your dealership checked, but the reason I ask is the GPS Time Synchronization feature should be set to ON.

This setting can by found by selecting the clock. Please let me know what you see and how your dealership visit goes.

Jaclyn

nick625 · 10-12-2012, 04:44 PM

Jaclyn,

No it is non-NAV. Fuse pulls work for awhile but only awhile. Dealer did a Master Reset that doesn't solve the problem. I just downloaded the delayedreset file (or whatever its is called) off syncmyride onto USB to do a reboot without a fuse pull and like doing a fuse pull directions is now working again, but I have little confidence that it will continue. My dealer is trying but they have no clue what the problem is. All replacing the antenna did was wrinkle my headliner in my brand new car in two spots. I'll take it back in (which would be the 4th visit for this problem) but I am not confident that it will be fixed. Not blaming the dealer, they do try, but obviously this is a flawed system, many owners have this same problem (and worse) which is really not good. Since a reboot temporarily fixes it, my gut tells me its a software issue not hardware but who knows. I dont understand why Ford hasnt figured this out yet inasmuch as so many have this problem. Having to take a brand new car in repeatedly to try to fix a major system component is not a pleasant owner experience to say the least, especially when the dealer has no idea how to fix it. They said they just follow the codes, but the code that said replace the antenna didn't help. Should have just kept my Caddy with NAV and OnStar I guess. The shame is that otherwise I love the Focus.

Thanks for your reply.

FordIVTteam · 10-15-2012, 11:39 AM

Quote:

Originally Posted by nick625

Jaclyn,
No it is non-NAV. Fuse pulls work for awhile but only awhile. Dealer did a Master Reset that doesn't solve the problem. I just downloaded the delaidreset file (or whatever its is called) off syncmyride onto USB to do a reboot without a fuse pull and like doing a fuse pull directions is now working again, but I have little confidence that it will continue. My dealer is trying but they have no clue what the problem is. All replacing the antenna did was wrinkle my headliner in my brand new car in two spots. I'll take it back in (which would be the 4th visit for this problem) but I am not confident that it will be fixed. Not blaming the dealer, they do try, but obviously this is a flawed system, many owners have this same problem (and worse) which is really not good. Since a reboot temporarily fixes it, my gut tells me its a software issue not hardware but who knows. I dont understand why Ford hasnt figured this out yet inasmuch as so many have this problem. Having to take a brand new car in repeatedly to try to fix a major system component is not a pleasant owner experience to say the least, especially when the dealer has no idea how to fix it. They said they just follow the codes, but the code that said replace the antenna didn't help. Should have just kept my Caddy with NAV and OnStar I guess. The shame is that otherwise I love the Focus.
Thanks for your reply.

You're welcome, nick625. I'd like to have someone from our Customer Care Team give you a call. Please PM me your VIN, phone number, the name of the dealership you've been working with, and the approximate mileage on your Focus.

Jaclyn