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Old 11-18-2012, 10:14 PM   #1761
MJune512
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The fact that yours is working properly gives me hope that mine will eventually be fixed. I appreciate your suggestions and will certainly explore every avenue until I get what I paid for. I agree that ultimately the responsibility falls on me to know what I am buying. However, why would I have any reason to research the fact that this is a completely new design of auto transmission? When you look up consumer reports and things on cars, the Focus ranks fairly high. They don't talk about specifics such as this. If Ford cares about customer service they should give a simple education on the transmission during the sales process. I would imagine that most consumers that buy a brand new car are expecting there to be no issues or surprises. I know that was my outlook and a reason I didn't buy used. Thanks again for your input and Ill update after tomorrow at the dealer.
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Old 11-18-2012, 11:56 PM   #1762
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Quote:
Originally Posted by MJune512 View Post
The fact that yours is working properly gives me hope that mine will eventually be fixed. I appreciate your suggestions and will certainly explore every avenue until I get what I paid for. I agree that ultimately the responsibility falls on me to know what I am buying. However, why would I have any reason to research the fact that this is a completely new design of auto transmission? When you look up consumer reports and things on cars, the Focus ranks fairly high. They don't talk about specifics such as this. If Ford cares about customer service they should give a simple education on the transmission during the sales process. I would imagine that most consumers that buy a brand new car are expecting there to be no issues or surprises. I know that was my outlook and a reason I didn't buy used. Thanks again for your input and Ill update after tomorrow at the dealer.
I can only speak for myself, but I research everything I purchase. I just bought a pair of headphones on Amazon and spent 30 minutes reading all of the reviews to find out what the pros and cons were, and they cost $30. Cars are highly technical and they change constantly from year to year. That includes transmissions! There's no doubt most of these cars are great, but there is still a percentage of owners that have nothing but issues with them, of course you have to realize that even if there are hundreds and hundreds of people here complaining, there are tens of thousands that have no issues at all and don't log on here to say so.

Good luck tomorrow and don't let them send you home until you are satisfied.
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Old 11-19-2012, 06:32 AM   #1763
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And don't leave without paperwork from the dealer. They need to give you an invoice of what was done with the car even if all they did was a test drive and they say nothing is wrong You're going to need that paperwork should you feel the need to pursue legal action.
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Old 11-19-2012, 09:10 AM   #1764
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Update number 3 or 4...
My 2012 Focus SE has been in the service department at my local Ford Dealer since October 30th. This was my second visit to the dealer for transmission issues. I forwarded the service manager a work order someone else posted on this forum, for replacement of the clutches. After two weeks of nothing, he finally said they were going to go ahead and replace the clutches even though Ford did not want him to do it. He said he thought it was "the right thing to do." The case has been escalated by the Regional Ford Service Manager, which seems to me to be a whole lot more nothing, since I have still not gotten my car back, and when I last called, the parts were still not in.
The service manager called me last week to tell me they are still waiting for the throwout bearing, and that it is on backorder until December 11, apparently because there are so many of these cars with this problem that there are no more parts available.
Seriously?? I really wanted to buy American, but I am really sorry I did.

Maine used car law states: 35 days after delivery if the necessary parts are not available to the dealer (longer if the parts are unavoidably delayed), then you may be able to return the car and receive all or most of your money back or obtain damages equal to your losses in your carís value. I am seriously thinking this is the next course of action.
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Old 11-19-2012, 09:24 AM   #1765
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Originally Posted by MJune512 View Post
I figured I would post my issues here and hopefully Crystal can help me. I bought a 2013 Focus SE on Oct 10th. It already had over 400 miles on it and after just a couple days, I was concerned about the shuddering, rough shifting, and rolling backwards on hills. It also would delay in shifting when trying to accelerate in traffic. I have never been nervous while driving but the things that this car does scare me. I almost got rear ended on the highway because my car wouldn't accelerate for a couple seconds. I live in my car and drive over 1000 miles per week and nothing has gotten better, even a little bit. I now have over 7k miles on the car...
Hi MJune512,

I'm happy to step in and see how I can assist. Please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get started.

Quote:
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Update number 3 or 4...
My 2012 Focus SE has been in the service department at my local Ford Dealer since October 30th. This was my second visit to the dealer for transmission issues. I forwarded the service manager a work order someone else posted on this forum, for replacement of the clutches. After two weeks of nothing, he finally said they were going to go ahead and replace the clutches even though Ford did not want him to do it. He said he thought it was "the right thing to do." The case has been escalated by the Regional Ford Service Manager, which seems to me to be a whole lot more nothing, since I have still not gotten my car back, and when I last called, the parts were still not in...
Hi pjbasid,

Please reach out to me via PM; I want to learn more about what's been going on recently. At the very least, I can look into the possibility of getting those parts expedited.

Thanks,
Crystal
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Old 11-19-2012, 03:17 PM   #1766
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Shuddering just started...

I bought my car and about 120 miles in (currently I am at 260) the shuddering began. It seems to be getting worse. Does this tend to get worse before it gets better? Have folks found ford to be responsive to fixing the issue? Test drove several before buying and none had issues with very low miles. Now I am finding out that many people are having this issue. Is there a long term solution? I have seen some people describe turning traction control off, I am not interested in doing that. The product should function properly with the safety features turned on.
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Old 11-19-2012, 03:33 PM   #1767
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Quote:
Originally Posted by ehalperngivens View Post
I bought my car and about 120 miles in (currently I am at 260) the shuddering began. It seems to be getting worse. Does this tend to get worse before it gets better? Have folks found ford to be responsive to fixing the issue? Test drove several before buying and none had issues with very low miles. Now I am finding out that many people are having this issue. Is there a long term solution? I have seen some people describe turning traction control off, I am not interested in doing that. The product should function properly with the safety features turned on.
Dealers (as well as other users on here) are probably going to tell you to finish your break-in period (at least 1k miles with varying speed/acceleration) before you get it looked at.
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Old 11-19-2012, 03:34 PM   #1768
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Quote:
Originally Posted by ehalperngivens View Post
I bought my car and about 120 miles in (currently I am at 260) the shuddering began. It seems to be getting worse. Does this tend to get worse before it gets better? Have folks found ford to be responsive to fixing the issue? Test drove several before buying and none had issues with very low miles. Now I am finding out that many people are having this issue. Is there a long term solution? I have seen some people describe turning traction control off, I am not interested in doing that. The product should function properly with the safety features turned on.
One of things dealers will tell you that is true is that clutches can take a bit of mileage to "break-in". I wouldn't worry about it until you have a thousand miles or so on the car. If it's still misbehaving then a trip to the dealer is in order.
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Old 11-19-2012, 07:40 PM   #1769
MJune512
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Update
I went to my dealer and spoke with the shop foreman and he came out and drove my car while I was in the passenger seat. Of course, we didn't test it in any road situations that I complained about. I have issues in traffic and on hills but we just drove empty backroads. I did my best to explain when and how the issues come about and he just kept saying it was normal. He said since Ive never drove a manual, that my issues are just because it feels different. I got pretty hot and explained that I drive over a 1000mi per week and know what an automatic transmission should feel like and since that's supposedly what I bought, that's what I should get. He kept calling it an automatic manual so the delay in accelerating and the rolling backwards are normal. He told me I need to learn how to drive differently to account for the different transmission. I had a word document highlighting all the issues I have had with the car and he kept that and said he would call Ford and discuss solutions with "them". I am supposed to get a call from him.

Also, my passenger side speaker is vibrating constantly and he has ordered a new speaker to replace it. I've PM Crystal and hopefully she can help me.

What a nightmare.
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Old 11-20-2012, 09:26 AM   #1770
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Quote:
Originally Posted by MJune512 View Post
Update
I went to my dealer and spoke with the shop foreman and he came out and drove my car while I was in the passenger seat. Of course, we didn't test it in any road situations that I complained about. I have issues in traffic and on hills but we just drove empty backroads. I did my best to explain when and how the issues come about and he just kept saying it was normal. He said since Ive never drove a manual, that my issues are just because it feels different. I got pretty hot and explained that I drive over a 1000mi per week and know what an automatic transmission should feel like and since that's supposedly what I bought, that's what I should get. He kept calling it an automatic manual so the delay in accelerating and the rolling backwards are normal. He told me I need to learn how to drive differently to account for the different transmission. I had a word document highlighting all the issues I have had with the car and he kept that and said he would call Ford and discuss solutions with "them". I am supposed to get a call from him.

Also, my passenger side speaker is vibrating constantly and he has ordered a new speaker to replace it. I've PM Crystal and hopefully she can help me.

What a nightmare.
Hi MJune512,

Just a heads up: I've responded to your PM. Please let me know if you need any additional assistance.

Thanks,
Crystal
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