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Old 10-05-2012, 03:39 PM   #41
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Hey folks,

Just a reminder that I'm here to help. Please reach out to me via PM with your VIN, dealer, mileage, and daytime phone number; I'll investigate your concern and see how I can help.

Thanks!
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Old 10-08-2012, 07:12 PM   #42
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So where do we go from here. I have taken the car to the dealer. They could not replicate the issue. I have contacted Ford Customer Service and they told me to monitor the car. For what. The problem has occured. Am I supposed to wait until, heaven forbid, it happens again, on a busy freeway.

Again, here is the problem. The car went into neutral at 40mph. It would not go into "S" and was slipping when I tried to pull off. I could only solve the issue by turning off the car and back on again. What would have happened if this occured on the freeway? Does Ford think this is safe and a non-issue that they are not going to do anything until something bad happens. Of course they could not replicate the issue. It only happened once after 16000 miles.

The other issue is the egg beating sound when shifting from 1-2. The dealer gave me a piece of paper to read about green clutches. This clutch is no longer green and the document also states the noise is a clicking sound when the gears change. The grinding noise should diminish it says. Well it has not

I would honestly like to know how they can ignore ALL the DCT complaints that are going on with this car. The board is monitored by Ford Customer Service and yet all that happens is you get assigned a case number.

Ford Customer Service did contact me, but like I said: I was just told to monitor the car....

Bottom line.....Is it so hard for someone to go the extra mile...take these cars with all these issues and use your R&D to figure out what is going on instead of asking customers to just "deal with it"....and hopefully solve the issue with a better product and most importantly, HAPPY CUSTOMERS. After all, without us, you are out of business.....
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Old 10-08-2012, 08:13 PM   #43
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Originally Posted by revhigh View Post
I have the SE hatch with sport package and mag wheels and sunroof too. So my model isn't the absolute base.

If you want to see how much your '$30k' car is worth ... try to sell it or trade it in. Our cars are the same car no matter how much you try to deny it.

Electronic options and leather don't equate to $13.5k.

If you think there's no better car for 30k ... clearly you haven't shopped around.

REV
Actually, I have. There's no better car for under $30k. The Accord, Corolla, and Passat are really the only three I'd consider...and none of them can get the features that this car has for the same price.

Why don't you tell BMW that electronic options and leather don't make cars...because they've been doing it for years.
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Old 10-09-2012, 09:14 AM   #44
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...Bottom line.....Is it so hard for someone to go the extra mile...take these cars with all these issues and use your R&D to figure out what is going on instead of asking customers to just "deal with it"....and hopefully solve the issue with a better product and most importantly, HAPPY CUSTOMERS. After all, without us, you are out of business.....
Hi jellybean,

Each time a vehicle is escalated, more information goes into the hands of our engineers. I can assure you that they are hard at work on a solution to this concern.

Please reach out to me via PM if you have any additional questions or concerns.

Thanks,
Crystal
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Old 10-09-2012, 01:24 PM   #45
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Hi jellybean,

Each time a vehicle is escalated, more information goes into the hands of our engineers. I can assure you that they are hard at work on a solution to this concern.

Please reach out to me via PM if you have any additional questions or concerns.

Thanks,
Crystal
Crystal,

The issue isn't that the transmission has problems. The issue is that seemingly every dealership in the country is telling people that the car is operating the way it should. My car has now been in the dealership 5+ times for this exact issue and every time they just say it's working like it should. It's gotten *much* worse in that time, and the dealerships are still saying there's nothing wrong with it.

If they were to say they see there's an issue and the engineers are working on a fix...fine. The trouble is that they're not.
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Old 10-10-2012, 08:07 PM   #46
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I dropped mine off at the the dealer tonight for the same neutral rev in drive. I also noticed mine did seem to drive better when traction control was set to off...hmmm I'll mention that when they call me tomorrow.
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Old 10-11-2012, 06:00 AM   #47
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I dropped mine off at the the dealer tonight for the same neutral rev in drive. I also noticed mine did seem to drive better when traction control was set to off...hmmm I'll mention that when they call me tomorrow.
Please let me know what happens. All I got was the usual..."can't replicate" answer...
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Old 10-12-2012, 09:07 PM   #48
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The dealer had the car for 2 days. They said they couldn't replicate any issues I had mentioned. They than said the was normal and provided me with a 2 page document on how the car / dct is supposed to drive and how it is supposed to sound. Now that they convinced me that everything is "normal" I will just drive it till its not "normal" anymore LOL

On another note, Crystal and Angela were great throughout the 2 day process. With the case # and the start of documentation only time will tell what will happen with this situation.

I am still convinced it has something to do with the abs update
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Old 10-12-2012, 09:43 PM   #49
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Yep...sounds like you took your car to my dealer too....LOL
I was driving home tonight with wife and kid in car. I pulled off from a stop and decided to pull off quicker than usual, instead of easing into the pull off. My wife turned to me and asked why the car shuddered...I handed her a 2 page piece of paper...LOL.

While driving to the next light I turned off the traction control. I repeated the same pull off...no shudder.

This is definitely related and part of the problem.

Also, I was told that I would be receiving a followup call from Ford Customer Service today.
I am still waiting.....It is now 9pm...

I have been driving with the Traction Control off for a week now to test this and it diminishes the shudder to almost nothing. When I turn it on, the problems begin to creep back.
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Old 10-18-2012, 06:53 PM   #50
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Update:
My wife is driving to work the other day, and calls me while exiting the freeway. She says it feels like the car has slipped into neutral. She said it seemed like it took excessive time to get back into gear. After that it seemed fine again. While I had her on the phone we tried to reproduce the error when she was in an empty road. We could not.

This is simply ridiculous....I am at a complete loss. Taking it back to the dealer is going to get me nowhere as they won't do anything unless there is a code or visible issue.

I am at the end of the line with Ford. I guess that "is normal too."

Paid premium for all the goodies...and nothing works correctly....slipping tranny, MFT that should be called something else (leave it to your imagination), rattling headliner, trim paneling not put on correctly, strut mount issue....etc...etc...etc...

I am very patient, and have not even brought up the other issues, besides the tranny and strut(which they fixed), but how can a car company put out product like this.

If this was my business, I shudder to think how many customers I would lose.

Thanks for letting me vent.....
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