10-10-2012, 04:47 PM
Join Date: Oct 2010
Location: Dearborn, MI
What I Drive: Ford Focus
FF Reputation: 18
Buy-Sell-Trade Rating: (0
Originally Posted by njsyd
Called the dealership about the wind noise and the escalating whine - the service manager was abrupt with me and said "for the 600th time - the wind noise is coming from the wind hitting the mirrors." "This is the way these cars are." Unfortunately, If he had indeed told me this before, he could have saved me countless hours trying to find the source of this noise. In actuality, they had told me every time the car was in for service or other issues, that they heard nothing unusual coming from the side door/window. So, I guess they did hear the noise after all. So then I said, logically, that if that is the case - could I replace the mirrors with something else and he said no, they are aerodynamically designed and replacing them won't help with the wind/noise issues. The noise can't be helped - its the way they are. OK - Great - stuck with this noise everyday on the parkway - So then - as to the escalating, whining noise, he told me to drop off the car and someone would look at it, but then when I asked for someone to take a test drive with me, he begrudgingly agreed to an appointment for tomorrow. I asked to go on a test drive because of their previous history of not "hearing" anything - I wanted to make sure this noise was heard this time. I made the appointment - then reconsidered and canceled. I didn't like his confrontational attitude and felt like I was just annoying him - maybe I need to bring a man with me next time....
Hi again njsyd,
You're welcome to get a second opinion at a different Ford dealership. Your CSM will follow up with you tomorrow; please reach out to me via PM if you need any additional assistance. I'm here to help!
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