DCT Complaints Thread - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace

Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 10-06-2012, 11:02 AM   #25
Focus Addict
suss6052's Avatar
Join Date: Feb 2012
Fan#: 95752
Location: ..., MI
What I Drive: 2013 Ford Focus ST2 Ingot Silver

Posts: 13,078
Points 10,260, Level 67
Points: 10,260, Level: 67 Points: 10,260, Level: 67 Points: 10,260, Level: 67
Level Up 53% Completed
Level up: 53% Level up: 53% Level up: 53%
Forum Activity 36%
Activity: 36% Activity: 36% Activity: 36%
FF Reputation: 26 suss6052 Great Standing Member
Buy-Sell-Trade Rating: (3)
Originally Posted by Joeywhat View Post
Well, there's probably a ton of people who still have their cars serviced (outside of warranties) at the dealers...so why bother taking care of someone where you might not make as much money when you've got that cash cow going for you?

Sucks, but that's what these guys seem to be telling us through that behavior.

When I bought my car, and had it serviced, I was given an online survey from Ford Corporate. From what I've heard dealers actually give a damn about what gets said on those...and at Village Ford they had a sign up that said if for whatever reason you couldn't give them all 100% ratings in every area to talk to the manager...could just be feel good BS (I had a good experience so I had no need to discuss anything with them), but perhaps a couple bad reviews to corporate will light a fire under their ass?
By not taking care of someone under warranty in preference to higher paid retail service work, and or feeding the company enough misinformation to deny that the vehicle should be fixed not only ticks people off, but it turns them against the car, the dealership and the company that produced the vehicle.

I wanted to be happy with the car, after all that's part of why I ordered it a certain way, but then it wasn't built with much care apparently as otherwise the hood to head lamp interference issue would never have occurred in the first place. Nor the frequent report of tail lamp interference to the body, but that one is relatively common, the head lamp not so much.

Village Ford's body shop refused to look at the car and evaluate it for me. (3.5 miles from WHQ no less).

Ford Customer Service Divison doesn't care about the actual customer so much as it seems to be a front for pretending to care while at the same time defending the moronic dealer network who save them money by submitting false and misleading reports to prevent them from actually servicing the car under warranty. If I had known it would be such a problem to get things resolved under warranty I definitely would not have considered the extended service plan, or possibly wouldn't have bought the car in the first place, despite having ordered it. I'm sure they could have found some other sucker to buy the car from Taylor Ford.

Sorry to go off topic as far as DCT complaints, but it is a complaint about the dealer network and Ford corporate / FCSD.
suss6052 is online now  
    Reply With Quote

Bookmarks & Social Networks

Quick Reply

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 10:08 PM.

Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat